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Venue: McGavock B clear filter
Tuesday, February 4
 

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

11:15am CST

Day in the Life: Direct Support Professional
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
  Documentation

12:15pm CST

Day in the Life: Manager / Supervisor
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

1:15pm CST

Day in the Life: Provider Administrator
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
  Provider Admin / Access / Intake

2:15pm CST

Day in the Life: Billing Admin
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
Steps for setting up a new individual, managing program moves, edit, review & generate billing data, communication with staff within the application
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: BillingAccreditations: Bachelor's Degree in AccountingMost Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments all... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: BillingMost Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!Favorite Therap Tip/Trick:  I... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
  Billing

3:15pm CST

Day in the Life: Medical Supervisor
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
  Health & Medical

4:15pm CST

Day in the Life: Quality Assurance Monitor
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
  Quality Assurance & Reporting
 
Wednesday, February 5
 

10:15am CST

Day in the Life: Employment Specialist
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
Intake an Individual and schedule upcoming meetings, apply ISP Program templates, document employment contacts and Individuals progress through Supported Employment
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

11:15am CST

Day in the Life: Intake Coordinator
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
Accessing the application from a state perspective Oversight account: Logging a call in Information & Referral (I&R), using the Priority List, and managing IDFs.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Case Manager
Wednesday February 5, 2025 12:15pm - 1:00pm CST
McGavock B
Complete assessments, review and monitor provider level documentation, complete internal Case Notes and utilize person-centered planning tools to create a comprehensive plan and review tools for individuals in linked accounts.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
McGavock B
  Person-Centered Planning & Assessments

1:15pm CST

Optimizing Billing Processes: New Tools and Features for Providers
Wednesday February 5, 2025 1:15pm - 2:00pm CST
McGavock B
Justin will be demonstrating new functionality for providers focusing on new billing tools and features
Therap Presenters
avatar for Nadine Finch

Nadine Finch

Director of Billing and EVV, Therap Services
Started in the field: 2002Joined the Therap Team: 2017Part of the Following Teams: Billing Scheduling/EVV
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
McGavock B
  Billing

2:15pm CST

QUERY: A Google Sheet Secret
Wednesday February 5, 2025 2:15pm - 2:40pm CST
McGavock B
We will be exploring the powerful but often confusing Google Sheet function called, "QUERY." This is merely an introduction to give you the basics of what this function can do.  The valuable part will be experimenting on your own after this class.  This is not a basic Excel/spreadsheet class.  So if you're queasy about Excel, then take something before attending; just kidding... maybe. But if you're ready to take your data analysis skills to the next level, come with your thinking caps on and buckle up!
Moderators
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
User Presenters
avatar for Eddie Fung

Eddie Fung

Director of Technology and Excellence, TURN Community Services
I have been happily employed at TURN Community Services for the past 24+ years. My current position oversees IT, Quality Assurance, Software Systems Admin (Therap, Learning Management System, Google, etc.,) Internal Website Writer, and some Social Media. If you plug it into the wall... Read More →
Wednesday February 5, 2025 2:15pm - 2:40pm CST
McGavock B
  Quality Assurance & Reporting

3:15pm CST

Day in the Life: Direct Support Professional
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
  Documentation

4:15pm CST

GER Management and GERR
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
  Documentation
 
Thursday, February 6
 

10:15am CST

Day in the Life: Provider Administrator
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
  Provider Admin / Access / Intake

11:15am CST

Day in the Life: Manager / Supervisor
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock B
  Quality Assurance & Reporting

12:15pm CST

Day in the Life: Quality Assurance Monitor
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

1:15pm CST

Day in the Life: Medical Supervisor
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.

Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock B
  Health & Medical

2:15pm CST

Quality Assurance for ISP Data
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock B
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock B
  Quality Assurance & Reporting

3:15pm CST

Exploring New Functionality in the Therap System for Providers
Thursday February 6, 2025 3:15pm - 4:00pm CST
McGavock B
Justin will be demonstrating new functionality for providers throughout the Therap System
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
McGavock B
  General

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
  General
 
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