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Tuesday, February 4
 

10:15am CST

Standardization of Super Role & Agency Wide and Administrative Roles
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
Provide an example of a process used to standardize Roles & Privileges across for all users in Therap.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012https://www.linkedin.com/in/michellesaunders83912/
User Presenters
avatar for Susan Lindsey

Susan Lindsey

National Therap Coordinator, Mosaic
Mosaic is a Multi-State Provider based in Nebraska. I have used Therap for about 11 years and I'm a Certified Trainer. My favorite module is Case Notes, my favorite feature as an administrator is Activity Tracking and my favorite report is the Health Care Report in Health Tracking... Read More →
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
  Provider Admin / Access / Intake

11:15am CST

Case Notes - The unsung hero of quality improvement
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
This session would give a detailed look at how an agency utilizes the case note module for monitoring, storage of documents and quality improvement.
Moderators
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2023https://www.linkedin.com/in/andrewbrown8/Favorite Thing about Working for Therap: I love working with a team of people from all around the world. And I'm proud to work for a company with so many people who care to try and make life better for people with disabilities. Most Common Challenge you Help Customers Overcome... Read More →
User Presenters
avatar for Sue McCarthy

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

12:15pm CST

Using DDO Data to Inform Decisions and Staff Development
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
The presentation will focus on using the DDO reporting features and interpreting the data to inform decisions on consumer care.  Examples of agency reports, program reports, individual reports and staff reports will be provided, along with a discussion of how this data has helped improve programming and promote staff development.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
User Presenters
avatar for Dr. Sonia Sandford

Dr. Sonia Sandford

Vice President of Special Projects, Holy Angels, Inc.
Dr. Sandford has been in the fields of higher education and developmental disabilities services for over 30 years. She is passionate about making informed decisions using data and consumer input. She has led the implementation of the DDO platform at Holy Angels and guided staff to... Read More →
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
  Quality Assurance & Reporting

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

2:15pm CST

An Introduction to Data Driven Outcomes
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
  Quality Assurance & Reporting

3:15pm CST

Personal Finance
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

4:15pm CST

Care Plans 101
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
  Health & Medical
 
Wednesday, February 5
 

10:15am CST

Using Therap Billing as a Provider
Wednesday February 5, 2025 10:15am - 10:40am CST
Kingsley
As an organization that billed everything manually using spreadsheets, we have seen an incredible value in implementing Therap Billing. Our organization internally audits ourselves for accurate billing and finds that we can capture all the billing while also incorporating a Quality Assurance process. Therap frees your program managers and administrators to focus more on the data collection, accuracy, and reporting, rather than manually calculating and key entering units. This session will cover some key parts of the billing setup process and how generating and reviewing the billing data ensures accuracy.
Moderators
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
User Presenters
avatar for Hannah Burkhart

Hannah Burkhart

Documentation Control Specialist, The Arc of the Ozarks
Hannah Burkhart is Documentation Control Specialist at The Arc of the Ozarks, located in Springfield Missouri and supporting 18 surrounding counties in Missouri. Hannah has been working for The Arc for 10 years in the Quality Management team. Hannah lives in Nixa, Missouri with her... Read More →
Wednesday February 5, 2025 10:15am - 10:40am CST
Kingsley
  Billing

11:15am CST

From Paper to Paperless: 3 Step Guide for a Smooth Transition
Wednesday February 5, 2025 11:15am - 11:40am CST
Kingsley
This session will equip you with everything you need to know to successfully transition from paper to paperless recordkeeping. We'll share 3 steps to consider, along with tips and tricks we learned along the way.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012https://www.linkedin.com/in/michellesaunders83912/
User Presenters
avatar for Alita Birn

Alita Birn

Quality Assurance Coordinator, Keshet
Alita Birn in the Quality Assurance Coordinator for the Adult Programs at Keshet, as well as a Certified Therap Trainer.When she is not reviewing files and creating google sheets, she enjoys baking, needlepointing and organizing.
avatar for Lisa Lew

Lisa Lew

Director of Quality Assurance, Keshet
Lisa is a Certified Therap Trainer and Admin, with over four years of experience using this amazing system. As the Director of Quality Assurance at Keshet, Lisa plays a vital role in ensuring that best practices are followed to support individuals and improve organizational processes... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

12:15pm CST

Quality Assurance: Quality Support Reviews Using Therap
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Kingsley
Our organization's process of using Therap for quality and compliance reviews ensuring that all documentation is stored in Therap.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
User Presenters
avatar for Jasmine Black

Jasmine Black

Director Of Quality, Lutheran Social Service of Minnesota
Jasmine has been a part of LSS for a duration of 10 years. With a background spanning around 19 years in the human services field, she has experience in vocational and residential disability services, the educational environment, waivered case management, and working with the elderly... Read More →
avatar for Kaelyn Burke

Kaelyn Burke

Quality Specialist, Lutheran Social Service of Minnesota
Kaelyn has been a Quality Specialist at LSS of MN coming up on 2 years in March. She has a background spanning around 5 years in the human services field. She has experience in day support services, employment services, and residential disability services. She has her Bachelors in... Read More →
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Kingsley
  Quality Assurance & Reporting

1:15pm CST

Therap - A Key Tool for Leaders
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Kingsley
How you can use Therap to understand what is going on within the programs you oversee. Gathering information without being physically present. Snapshots into staff effectiveness, client outcomes, and a resource for quality investigations.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012https://www.linkedin.com/in/michellesaunders83912/
User Presenters
avatar for Amber Satterburg

Amber Satterburg

Licensed Administrator, Innovative Services
Amber has been with Innovative since 2007 serving in a number of roles, most recently as the Licensed Administrator overseeing all of our licensed facilities throughout Wisconsin. Amber has a passion for leading teams and serving others.Amber was an internal champion for Therap and... Read More →
avatar for Becca Hrdlicka

Becca Hrdlicka

Vice President of Operations, Innovative Services
When we implemented Therap a few years ago I was our organizational champion. I held the role of Regional Administrator overseeing a portion of operations.The most important part of our system setup was spending the time on change management. As an implementation team we worked with... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Kingsley
  Quality Assurance & Reporting

2:15pm CST

Employment History Overview: Documenting Employment Services
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

3:15pm CST

GERs from the QA Desk
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Kingsley
Catholic Charities Disabilities Services will review how GERs are utilized at their organization.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
User Presenters
avatar for Sarah Hutchings

Sarah Hutchings

Associate Director of Quality Assurance, Catholic Charities Disabilities Services
Sarah Hutchings has experience working in Quality Assurance for six years and enjoys using the reports in Therap for trending and data analysis.
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Kingsley
  Documentation

4:15pm CST

A Critical Checklist for a Comprehensive Implementation of Therap: Leading your Organization to Success
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Kingsley
Overview of some reports that are very useful for quality assurance reviews
Therap Presenters
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011https://www.linkedin.com/in/brent-hessee-8190a334/
User Presenters
avatar for Sandee Miller

Sandee Miller

Associate Executive Director, The Arc of Somerset County
25+ years senior leadership experience in non-profits and Student Affairs in Colleges and Universities.Graduate of Syracuse University with a BFA in Surface Pattern Design and a Master of Science in Higher EducationWorked in 5 NJ nonprofits (4 Arcs) as a Senior AdministratorConsultant... Read More →
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Kingsley
  Quality Assurance & Reporting
 
Thursday, February 6
 

10:15am CST

User Panel: Staff Training, Onboarding & Retention
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
Staffing can change in an instant. Hear other others take this on within their organizations.
Moderators
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
User Presenters
avatar for Alita Birn

Alita Birn

Quality Assurance Coordinator, Keshet
Alita Birn in the Quality Assurance Coordinator for the Adult Programs at Keshet, as well as a Certified Therap Trainer.When she is not reviewing files and creating google sheets, she enjoys baking, needlepointing and organizing.
avatar for Becca Hrdlicka

Becca Hrdlicka

Vice President of Operations, Innovative Services
When we implemented Therap a few years ago I was our organizational champion. I held the role of Regional Administrator overseeing a portion of operations.The most important part of our system setup was spending the time on change management. As an implementation team we worked with... Read More →
avatar for Chris Hackler

Chris Hackler

COO, Programs and Services, Therap Administrator, The Arc Caddo-Bossier
I am the COO and Therap Administrator for my agency, The Arc Caddo-Bossier. We went live with Phase 1 on July 1,2024. I did the training for 400+ employees over the course of 2 months for 4 modules. It was very successful. I then did the training again for Phase 2 and introduced 3... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
  Staff Training

11:15am CST

Supervision Using Therap for Managers in Agencies Supporting Individuals with IDD
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
This presentation is designed for managers who are new to Therap, as well as experienced users looking to refine their supervisory practices.
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
User Presenters
avatar for Shawn Gibson

Shawn Gibson

Director, Adult Services, The Arc of Somerset County
I currently possess a Masters of Science in Sports Administration/Sports Management, and a post-grad certification in School Leadership. I desire to be recognized throughout the state of New Jersey as the role model for Person Centered programs and services for individuals with intellectual... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
  Quality Assurance & Reporting

12:15pm CST

Beginning Training for New Employees
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
A comprehensive video and user guide for new employees who are just starting to use Therap.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
User Presenters
avatar for Stephanie Berry

Stephanie Berry

Administrative Assistant, Branches Residential Services
Stephanie is an administrative assistant with Branches Residential Services in charge of maintaining Therap.
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
  Staff Training

1:15pm CST

Diving into the Individual's Health Data Reports
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
  Health & Medical

2:15pm CST

Introduction to Secure Video Documentation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

3:15pm CST

Personal Finance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation
 
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