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Venue: Hermitage A clear filter
Tuesday, February 4
 

10:15am CST

Introduction to Charting the LifeCourse
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
  Person-Centered Planning & Assessments

11:15am CST

Stomp the Star: Utilizing Integrated Support Star for Problem Solving and Planning
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
Learn how to use the Charting the LifeCourse Integrated Support Star for Person Centered Planning and problem solving.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

Discovering the Good Life: Using the Life Trajectory for Planning
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
What is a good life and how do you help others create daily strategies to get there? Join this session to discover and plan for your vision of a good life using the Charting the LifeCourse Life Trajectory tool.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Planning for Ages and Stages: Using the Life Domain Vision Tools to Plan Across the LifeSpan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
Everyone changes one life stage and age to another. Join this session to learn how to use the Charting the LifeCourse Life Domain Vision Tools to plan across all life stages and define meaningful support for individuals at every age of life.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

3:15pm CST

World Café: Discussing the Stumbling Blocks of being a Person-Centered Organization
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
Many organizations believe in the concept of being person-centered, but struggle to put the principles in practice. Join this interactive discussion as we define the stumbling blocks related to being a person-centered organization and we strategize about how to overcome the barriers.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
  Person-Centered Planning & Assessments
 
Wednesday, February 5
 

10:15am CST

Managing Individual, Program, and Staff Schedules
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage A
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage A
  Scheduling / EVV

11:15am CST

Staff Communication Tools
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
  Documentation

12:15pm CST

Overview of the Behavior Plan
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Hermitage A
Taking a look at Admin configurations, Plan creation, Data entry, Reporting, and the role of Significant Life Events.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Person-Centered Practices During Implementation Phases
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Hermitage A
EasterSeals Southern California started to use Therap right at the start of the COVID-19 pandemic, and before switching to Therap we were using 'paper and pencil' methods of data collection, reporting, and tracking. While implementing Therap, we leveraged Person-Centered Practices to gather input from the people in our services as well as the associates employed at our organization. Using that input to lead our implementation, people 'bought in' to the new service, adopted it quickly, and found that it enhanced their lives by switching to Therap.

During this presentation, we will be talking about how we used Person-Centered Practices with our advocacy groups, and how we collected input from the associates employed at EasterSeals Southern California so that you can learn about what was successful for us so your implementation can be successful too!
Moderators
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011Part of the Following Teams: SalesWhat are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years.Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
User Presenters
avatar for Betty Partida

Betty Partida

Vice President, Our Voices Matter, EasterSeals Southern California
Hello everyone, I am Betty Partida. I was President of Our Voices Matter for 2 years and on my 3rd year I became Vice President. I go to Easterseals Southern California. I went to Sacramento to talk to the Senators to fight for our funds and also, I was in a commercial for Easterseals... Read More →
avatar for Patrick Spinks

Patrick Spinks

Electronic Health Record Analyst, EasterSeals Southern California
I am an Electronic Health Record Analyst and have been working at EasterSeals Southern California for about 7 years with a lifetime of experience in the field as well. I am passionate about learning from others, and I also enjoy running as a hobby. I'm excited to start the process... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Hermitage A
  Person-Centered Planning & Assessments

3:15pm CST

Therap Connect Brainstorming Session: Help us Shape the Future of Connect!
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage A
Join us for a spirited conversation about the Therap Connect system and connected devices! We will discuss functionality and answer your questions.
Therap Presenters
avatar for David Turock

David Turock

Director, AI Research & Development, Therap Services
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams: Connect, New Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage A
  State Specific

4:15pm CST

Value Based Reimbursement Structures/KPI
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage A
This session will discuss VBR structures and provide real-world examples of how Therap's data tools can assist agencies with measuring their impact
Therap Presenters
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage A
  Quality Assurance & Reporting
 
Thursday, February 6
 

10:15am CST

Training Employees Who Struggle with Technology
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage A
Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage A
  Staff Training

12:15pm CST

Developing Provider Admin Procedures
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
Review key functions provider admins complete in Therap and tools for process documentation. You will leave this session with draft checklists for key agency processes including new individual intake, moving an individual to a different program, discharging an individual, adding a new user, handling job changes for existing users, deactivating a user, and closing down a program.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
  Provider Admin / Access / Intake

1:15pm CST

Preparing for the General Event Report (GER)
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
  Documentation

2:15pm CST

GER Basics- Entering the Event
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
  Documentation

3:15pm CST

GER Management and GERR
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
  Documentation

4:15pm CST

GER Quality Assurance
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
  Documentation
 
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