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Venue: Edgewood clear filter
Tuesday, February 4
 

10:15am CST

TMS – Streamline YOUR Agency Training Records
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
Introduce the following components and demonstrate and how to use them at a basic level:
- Course vs. Class
- Create a Session
- Sign up staff to a session(s)
- Post-class documentation
- Running TMS reports for compliance purposes
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
User Presenters
avatar for Paul Kring

Paul Kring

Director - Training and Compliance, The Arc of Union County (NJ)
New Jersey
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
  Staff Training

11:15am CST

Assessments and Screening
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan and review available assessments
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
  Person-Centered Planning & Assessments

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

Self Advocates Use of Therap
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
  Documentation

2:15pm CST

Personal Finance Module
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
Community Services uses the Personal Finance Module, which has decreased the number of errors when documenting the deposits and withdraws of the Individuals PMF funds. In addition, we have seen a decrease in the number of incidents that are filed due to missing funds. Furthermore, by using this module, the Quality Management Department is able to audit accounts from their desk.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Kimberly Blamowski

Kimberly Blamowski

Director of Quality Management & Corporate Compliance Officer, Community Services for Every1
Kim Blamowski has worked for Community Services for Every1 for over 25 years. In her current and past roles, Kim has worked with programs to role out several Therap modules, including billing, Personal Finance Module, Care Plans, etc. In addition, Kim has presented yearly at the Therap... Read More →
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
  Documentation

3:15pm CST

Quality Assurance User Panel
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
Join us for a Question and Answer session where you can hear from fellow Therap users about their Quality Assurance practices at their agency.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Kristy Dominy

Kristy Dominy

Executive Director, Therap Certified Trainer, Diversified Enterprises
Executive Director/CEO of Diversified Enterprises, Executive Board member and Treasurer for National APSE, Board member and Treasurer for Georgia Learning Community, Board Member for SPADD, CARF Surveyor, Certified DSP and CESP.
avatar for Lisa Lew

Lisa Lew

Director of Quality Assurance, Keshet
Lisa is a Certified Therap Trainer and Admin, with over four years of experience using this amazing system. As the Director of Quality Assurance at Keshet, Lisa plays a vital role in ensuring that best practices are followed to support individuals and improve organizational processes... Read More →
avatar for Maria Edson

Maria Edson

Quality Assurance and Training Manager, Lumibility
Lumibility's mission is to Enhance Skills and Transform Lives of All Individuals with Differing Abilities. Our Adult Services programs use many of Therap's modules to document and bill for the person-centered services we provide.
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
  Quality Assurance & Reporting

4:15pm CST

Refining Quality Assurance: Developing a Documentation Crosswalk Utilizing Therap
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
Our organization's journey to go paperless and house all necessary documentation in Therap.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
User Presenters
avatar for Jasmine Black

Jasmine Black

Director Of Quality, Lutheran Social Service of Minnesota
Jasmine has been a part of LSS for a duration of 9 years. With a background spanning around 17 years in the human services field, she has experience in vocational and residential disability services, the educational environment, and working with the elderly population. Jasmine is... Read More →
avatar for Rachel Brandt

Rachel Brandt

Training Specialist, Lutheran Social Service of Minnesota
Rachel has been a part of the mission of LSS since 2022, joining the Training Team in January of 2024. She began her journey of service to others through volunteer work as a youth. One of her first work experiences was in a care setting supporting enrichment and activities at a nursing... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
  Quality Assurance & Reporting
 
Wednesday, February 5
 

10:15am CST

Self Advocates Use of Therap
Wednesday February 5, 2025 10:15am - 10:40am CST
Edgewood
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services
Wednesday February 5, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

11:15am CST

Telehealth in ICF Settings Using Therap
Wednesday February 5, 2025 11:15am - 11:40am CST
Edgewood
We contract with StationMD to provide telehealth in our ICF Settings in Florida, using Therap as the central electronic health record to monitor progress and best possible health for the people we serve. We have seen great success to minimizing unnecessary ER / Urgent Care / Hospital visits, and Therap as a nexus of information has been invaluable.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales
User Presenters
avatar for Karen Gertz

Karen Gertz

RN, Chief Nursing Officer, Community Based Care
Karen Gertz, RN, has over 27 years of experience in the I/DD Field, beginning her career with one of the leading NC providers, HomeCare Management Corporation. She held various progressive leadership positions before joining the CBC team. Karen now serves as Chief Nursing Officer... Read More →
avatar for Richard Edwards

Richard Edwards

VP Government Relations, Community Based Care, LLC
Richard Edwards has worked in multiple sectors of human services over a nearly 30-year career including services to persons with I/DD, children and adolescents with behavioral health issues, child welfare programs, early intervention services, as well as community organizing around... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Edgewood
  State Specific

12:15pm CST

Case Notes from Start to Finish
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
Setup and creation of Case Note Templates, documentation, and reporting.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
  Documentation

1:15pm CST

Implementing Behavioral Health
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Edgewood
I describe Mainstay Life Services' process to implement the Behavioral Health Services. It was a new service that Mainstay implemented. I talk about the decision making process of how we came to use Therap and how we implemented an additional Therap account to continue to meet our needs
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
User Presenters
avatar for Brandy Chestnut

Brandy Chestnut

Systems Analyst & Intake Coordinator, Mainstay Life Services
I've worked at Mainstay Life Services for 20 Years.I've worked in several positions. In my current position, I handle the billing & managing claims, and service authorizations, and oversee implementation in Therap, I gather and manage the data for our Business Intelligence system... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Edgewood
  Provider Admin / Access / Intake

2:15pm CST

Cell-ebrate Good Data
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Edgewood
How to use Google Sheets to build a report comparing ISP and attendance data for better quality and compliance.

The report, which comes from 2 Therap reports, shows discrepancies between the two, long services, short services, and overall accuracy.

This system has been in place for a few years and has been modified for different applications, such as reviews of the finance module and appointments.
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
User Presenters
avatar for Sue McCarthy

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Edgewood
  Quality Assurance & Reporting

3:15pm CST

User Panel: Billing Provider Administration
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
Glean some perspective from other Therap users in their billing experience with the system.
Therap Presenters
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
User Presenters
avatar for Hannah Burkhart

Hannah Burkhart

Documentation Control Specialist, The Arc of the Ozarks
Hannah Burkhart is Documentation Control Specialist at The Arc of the Ozarks, located in Springfield Missouri and supporting 18 surrounding counties in Missouri. Hannah has been working for The Arc for 10 years in the Quality Management team. Hannah lives in Nixa, Missouri with her... Read More →
avatar for Mandy Liley

Mandy Liley

CFO, Magic City Enterprises, Inc
CFO for non profit that has been using Therap for many years, we also use Therap connect most recently. I am the main admin for our organization and use Therap extensively for more than just traditional processes. We have integrated several other functions for the system. We have... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
  Billing

4:15pm CST

User Panel: Provider Admin / System Setup / Implementation
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
Learn how other Provider Admins manage their provider accounts day-to-day.
Moderators
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
User Presenters
avatar for Colin Fox

Colin Fox

Senior Compliance Officer, Allies Inc
Colin brings over 18 years of experience in human services, specializing in leading organizations that support individuals with developmental disabilities through diverse organizational and systemic challenges. His career has led to his role as Senior Compliance Officer at Allies... Read More →
avatar for Joseph Pendergast

Joseph Pendergast

Quality Management Coordinator, Community Services for Every1
Joseph Pendergast is the Quality Management Coordinator at Community Services for Every1, in Buffalo, NY. Joe has spent the past 19 years at Community Services working to improve the lives of people with intellectual and developmental disabilities. Joseph completed his B.S. in Education... Read More →
avatar for Kristy Dominy

Kristy Dominy

Executive Director, Therap Certified Trainer, Diversified Enterprises
Executive Director/CEO of Diversified Enterprises, Executive Board member and Treasurer for National APSE, Board member and Treasurer for Georgia Learning Community, Board Member for SPADD, CARF Surveyor, Certified DSP and CESP.
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
  Provider Admin / Access / Intake
 
Thursday, February 6
 

10:15am CST

GERS: Quality Data Can Lead to Quality Improvement
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
When an agency identifies the data required of them as well as data important to them, they can utilize the GER module of Therap to inform them of trending... IF the data is good. Quality data input from the direct staff, leads to quality information and the possibility for quality improvements. Initial and ongoing training and guidance to staff are key to maximizing use of the Therap GER module.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Peggy Maliski

Peggy Maliski

Director of Quality Assurance, Catholic Charities Disabilities Services
I have worked as a direct care staff, Supervisor of Community Programs, Director of Community Programs, and, for the past seven years, Director of Quality Assurance. I am passionate about the work we do, and about training and motivating the people we get to work alongside.
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

11:15am CST

Beginners Roadmap to Billing
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
Join us for an informative session designed to help you navigate the basics of billing with ease! In this beginner-friendly presentation, we’ll cover key concepts such as understanding service authorizations, attendance, reporting timelines and billing data. Whether you're new to billing or just looking for a refresher, this roadmap will provide you with the tools and knowledge to manage payments confidently.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
User Presenters
avatar for Dawn Bailey

Dawn Bailey

Quality Assurance Manager, Goodwill SWFL
Dawn Bailey serves as the Quality Assurance Manager for Goodwill Industries of SWFL, ensuring that programs and services maintain the highest standards of excellence. With a commitment to continuous improvement, Dawn plays a key role in upholding quality across the organization to... Read More →
avatar for Jessica Tursi

Jessica Tursi

Director of Disability Services & Navigation, Goodwill SWFL
Jessica Tursi is the Director of Disability Services and Navigation at Goodwill Industries of SWFL. With over 10 years at Goodwill, she began as an occupational skills trainer and became one of Pathways to Opportunity’s first instructors. Prior to her current role, Jessica worked... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
  Billing

12:15pm CST

Using SComm, T-Log’s, and GER’s in Therap for Maintenance Tracking in Community Programs
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
This presentation is to discuss our agencies usage of Scomm, T-Log and GER's to notify, track and follow up on maintenance items due. The process of a maintenance item from start to finish.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales
User Presenters
avatar for Majhadi Marrow

Majhadi Marrow

Director of Leadership & Development, Heart to Heart
Hi I'm Majhadi from Wildwood, New Jersey. I've worked with Heart to Heart Home care for 7 years but I've been in the field, supporting individuals for almost 11 years. When I started out, I was a Patient Care Tech in an hospital or what's now streamlined as a DSP. Supporting individuals... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
  Documentation

1:15pm CST

Ongoing Success After Implementation
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
Making the most of your Therap account. Reviewing the keys to auditing your account and planning for ongoing use of the system.
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

2:15pm CST

Assessments and Screening
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan module and available assessments.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
  Person-Centered Planning & Assessments

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

4:15pm CST

Contact List Corral
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
Wrangle your Therap team's contact info at the Contact List Corral!  We'll help you round up those important connections and get you on your way.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services
Started in the field: 2003 Joined the Therap Team: 2023 Part of the Following Teams: Multi-State/LAMP Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
  General
 
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