2025 Therap National Conference: Full Schedule

The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.

10:15am CST

IPOP Assessment

Tuesday February 4, 2025 10:15am - 11:00am CST

Belle Meade

Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.

Therap Presenters

Tarin Tripp

Senior Support Specialist II, Therap Services

Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →

Sarah Cummings

Assistant Director of Support, Therap Services

Joined the Therap Team: 2024Part of the following teams: State

Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade

Person-Centered Planning & Assessments

Module IPOP Assessment
Account Type Provider
Session Type Classic

11:15am CST

The Source of Truth in Therap: The IDF

Tuesday February 4, 2025 11:15am - 12:00pm CST

Belle Meade

The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.

Therap Presenters

Cheryl Rohlf

Senior Support Specialist, Therap Services

Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking

Rich Frettoloso

Senior Support Specialist II, Therap Services

Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →

Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade

Provider Admin / Access / Intake

Module Individual Demographics
Account Type Provider
Session Type Classic

12:15pm CST

Sponsored Session: Excel-lence in Action: Harnessing eMAR and Med History Reports with Excel Tools

Tuesday February 4, 2025 12:15pm - 1:00pm CST

Belle Meade

Take your medication data management to the next level with Excel! This session will cover essential tools and techniques to transform your eMAR and Medication History Reports into actionable insights. Whether you're new to Excel or looking to enhance your skills, we’ll guide you through filters, pivot tables, graphs, macros, and other features that can simplify your processes and help you visualize key trends. Using real-world examples, you’ll learn how to streamline workflows, reduce errors, and make data-driven decisions that improve care. Join us and unlock the power of Excel for smarter, more efficient reporting!

Moderators

Tricia Woods

Assistant Business Development Consultant II, Therap Services

Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →

Sponsors & Exhibitors

Neighborhood LTC Pharmacy

We are a 100% Employee-Owned IDD Pharmacy with locations expanding across the country. Our pharmacy is known for its high level of customer support and building relationships with every patient we serve and their care teams.

Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade

Quality Assurance & Reporting

Account Type Provider
Session Type Sponsored Session

1:15pm CST

So You Think You Know Therap?

Tuesday February 4, 2025 1:15pm - 2:00pm CST

Belle Meade

Test your Therap knowledge while competing against other Therap users. Have fun and play for a chance to win prizes!

Therap Presenters

Mike McNeely

Senior Support Specialist II, Therap Services

Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →

Katie Xayaosa

Senior Support Specialist II, Therap Services

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?

Krista DeCook

Support Specialist, Therap Services

Tuesday February 4, 2025 1:15pm - 2:00pm CST
Belle Meade

General

User Participation Required
Session Type Classic

2:15pm CST

Health Tracking 101

Tuesday February 4, 2025 2:15pm - 3:00pm CST

Belle Meade

Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!

Therap Presenters

Silvana Espinal

Senior Support Specialist, Therap Services

Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →

Devin Hardy

Support Specialist II, Therap Services

Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →

Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade

Health & Medical

Module Health Tracking
Account Type Provider
Session Type Classic

3:15pm CST

Medication History 101

Tuesday February 4, 2025 3:15pm - 4:00pm CST

Belle Meade

Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present

Therap Presenters

Leona Watson

Senior Support Specialist, Therap Services

Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →

Cheryl Rohlf

Senior Support Specialist, Therap Services

Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking

Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade

Health & Medical

Module Medication History
Account Type Provider
Session Type Classic

4:15pm CST

Training Employees Who Struggle with Technology

Tuesday February 4, 2025 4:15pm - 5:00pm CST

Belle Meade

Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services

Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →

Bonnie Sorrells

Senior Support Specialist, State, Therap Services

Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →

Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade

Staff Training

Account Type Provider
Session Type Classic

10:15am CST

Introduction to Secure Video Documentation

Wednesday February 5, 2025 10:15am - 11:00am CST

Belle Meade

See how you can enhance documentation with videos in various modules

Therap Presenters

Tiffany Brown

Business Development Territory Manager, Therap Services

Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →

Nathaniel Hanley

Senior Support Specialist, Therap Services

Wednesday February 5, 2025 10:15am - 11:00am CST
Belle Meade

Documentation

Module Secure Video Documentation
Account Type Provider
Session Type Classic

11:15am CST

Diving into the Individual's Health Data Reports

Wednesday February 5, 2025 11:15am - 12:00pm CST

Belle Meade

Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.

Therap Presenters

Melody Oakley

Senior Support Specialist, Therap Services

Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →

Silvana Espinal

Senior Support Specialist, Therap Services

Wednesday February 5, 2025 11:15am - 12:00pm CST
Belle Meade

Health & Medical

Module Health Tracking
Account Type Provider
Session Type Classic

12:15pm CST

eCHAT, Care Plans and Individual Medical Information

Wednesday February 5, 2025 12:15pm - 1:00pm CST

Belle Meade

Overview of the Comprehensive Health Assessment (eCHAT) and connection with Care Plans and other modules.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →

Laura Winn

Support Specialist II, State, Therap Services

Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →

Wednesday February 5, 2025 12:15pm - 1:00pm CST
Belle Meade

Health & Medical

Module Comprehensive Health Assessment (eCHAT), Individual Care Plan, Individual Medical Information
Account Type Provider
Session Type Classic

1:15pm CST

Business Intelligence Updates and Advanced Analytics

Wednesday February 5, 2025 1:15pm - 2:00pm CST

Belle Meade

This session will cover updates to Therap's Business Intelligence platform.

Therap Presenters

Amanda Nowakowski

Business Analyst, Therap Services

Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →

Jason Laws

Director of Quality & Data Initiatives, Therap Services

Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →

Wednesday February 5, 2025 1:15pm - 2:00pm CST
Belle Meade

Quality Assurance & Reporting

Module Business Intelligence (BI)
Account Type Oversight, Provider
Session Type Classic

2:15pm CST

So You Think You Know Therap?

Wednesday February 5, 2025 2:15pm - 3:00pm CST

Belle Meade

Test your Therap knowledge while competing against other Therap users. Have fun and play for a chance to win prizes!

Therap Presenters

Mike McNeely

Senior Support Specialist II, Therap Services

Katie Xayaosa

Senior Support Specialist II, Therap Services

Krista DeCook

Support Specialist, Therap Services

Wednesday February 5, 2025 2:15pm - 3:00pm CST
Belle Meade

General

User Participation Required
Session Type Classic

3:15pm CST

Ongoing Success After Implementation

Wednesday February 5, 2025 3:15pm - 4:00pm CST

Belle Meade

Making the most of your Therap account. Reviewing the keys to auditing your account and planning for ongoing use of the system.

Therap Presenters

Amy Kahler

Senior Support Specialist, Therap Services

Robin Forbes

Senior Support Specialist II, Therap Services

Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →

Wednesday February 5, 2025 3:15pm - 4:00pm CST
Belle Meade

Provider Admin / Access / Intake

Module Provider Administration, Report Library
Account Type Provider
Session Type Classic

10:15am CST

Tennessee Specific: Provider Admin 101

Thursday February 6, 2025 10:15am - 11:00am CST

Belle Meade

Curated specifically for Tennessee users, review what it means to be a Provider Admin and the responsibilities that come along with the role.

Therap Presenters

Laura Winn

Support Specialist II, State, Therap Services

Rich Frettoloso

Senior Support Specialist II, Therap Services

Thursday February 6, 2025 10:15am - 11:00am CST
Belle Meade

State Specific

Module Provider Administration
Account Type Provider
Session Type Classic

11:15am CST

Therap in Tennessee: Implementation in Review

Thursday February 6, 2025 11:15am - 12:00pm CST

Belle Meade

Join TN DDA and Therap for a collaborative discussion on the successful implementation of Therap across Tennessee from both perspectives.

Therap Presenters

Anna Bromberg

Project Manager, Therap Services

Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →

Jeff Covington

Director of Support, Therap Services

Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →

Thursday February 6, 2025 11:15am - 12:00pm CST
Belle Meade

State Specific

Session Type User Panel / Presentation

1:15pm CST

Tennessee Specific: Question & Answer Session

Thursday February 6, 2025 1:15pm - 2:00pm CST

Belle Meade

You've got questions? We've got answers! Come talk to other Tennessee users and get answers from the Therap Experts!

Therap Presenters

Jeff Covington

Director of Support, Therap Services

Nick Anderson

Senior Support Specialist II, Therap Services

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →

Thursday February 6, 2025 1:15pm - 2:00pm CST
Belle Meade

State Specific

Account Type Provider
User Participation Required
Session Type Classic

3:15pm CST

Tennessee Specific: Reconciliation

Thursday February 6, 2025 3:15pm - 4:00pm CST

Belle Meade

Curated specifically for Tennessee users, review the claim reconciliation process and beneficial reports.

Therap Presenters

Sheketta Davis

Senior Support Specialist II, Therap Services

Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →