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Tuesday, February 4
 

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Document Signing
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

11:15am CST

Case Notes - The unsung hero of quality improvement
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
This session would give a detailed look at how an agency utilizes the case note module for monitoring, storage of documents and quality improvement.
Moderators
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
User Presenters
avatar for Sue McCarthy

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

11:15am CST

Day in the Life: Direct Support Professional
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
  Documentation

11:55am CST

Using Therap for Working with Services Beyond DD
Tuesday February 4, 2025 11:55am - 12:55pm CST
Marriott 1
Does your agency provide services like Employment, Aging, Early Intervention, Behavioral Health, Substance Abuse, Forensic etc. These can fit really well in Therap, join Kevin to see how..
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 11:55am - 12:55pm CST
Marriott 1
  Documentation

12:15pm CST

Employment History Overview: Documenting Employment Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077a
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077b
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also always... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081b
  Documentation, 1:1

1:15pm CST

Self Advocates Use of Therap FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
  Documentation

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

1:15pm CST

Staff Communication Tools
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
  Documentation

1:15pm CST

Table Topic: General Event Reports
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on the use of General Event Reports (GER).
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
  Documentation

1:15pm CST

The Future of Mobile: A Developer Roundtable
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 2
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
MH

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 2
  Documentation

1:20pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone.
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benefits of giving access to outside use like families and others.  All this and more tips and tricks.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
  Documentation

2:15pm CST

Personal Finance Module
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
Community Services uses the Personal Finance Module, which has decreased the number of errors when documenting the deposits and withdraws of the Individuals PMF funds. In addition, we have seen a decrease in the number of incidents that are filed due to missing funds. Furthermore, by using this module, the Quality Management Department is able to audit accounts from their desk.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Kimberly Blamowski

Kimberly Blamowski

Director of Quality Management & Corporate Compliance Officer, Community Services for Every1
Kim Blamowski has worked for Community Services for Every1 for over 25 years. In her current and past roles, Kim has worked with programs to role out several Therap modules, including billing, Personal Finance Module, Care Plans, etc. In addition, Kim has presented yearly at the Therap... Read More →
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
  Documentation

2:15pm CST

GER Basics- Entering the Event
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
  Documentation

2:15pm CST

ISP Program 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Letter Module Overview
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
  Documentation

2:15pm CST

The Role of AI in Documentation
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: SalesWhat are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
  Documentation

3:00pm CST

Bootcamp Check-In: Creating Your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:00pm - 3:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Tuesday February 4, 2025 3:00pm - 3:15pm CST
Evergreen
  Documentation

3:15pm CST

GER Management and GERR
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Introduction to Secure Video Documentation
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
  Documentation

3:15pm CST

Personal Finance
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Therap Mobile App
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
  Documentation

3:15pm CST

Bootcamp: Creating your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Not sure where to start with a Questionnaire? Join us to review the different answer types to create your customized Questionnaire.

Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
  Documentation

4:10pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone. FULL
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benfits of giving access to outsoide use like families and others.  All this and more tips and tricks
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
  Documentation

4:15pm CST

Significant Life Events
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
Big life changes have an affect on everybody, see how you can capture Signification Life Events and include them in Behavior Data Reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2021Part of the Following Teams: Connect Multi-State/LAMPAccreditations: Charting the LifeCourse AmbassadorFavorite Therap Tip/Trick: Searches = Reports!Favorite Report: GER Management SummaryFavorite Module: GER Resolutions or Pr... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
  Documentation

4:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081a
  Documentation, 1:1

4:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077b
  Documentation, 1:1

4:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077a
  Documentation, 1:1

4:15pm CST

GER Quality Assurance FULL
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
  Documentation

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2012Joined the Therap Team: 2016Part of the Following Teams: StateMost Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation
 
Wednesday, February 5
 

10:15am CST

Where Do I Put That: Health & Medical
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
Where is certain medical information kept? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
  Documentation

10:15am CST

Self Advocates Use of Therap
Wednesday February 5, 2025 10:15am - 10:40am CST
Edgewood
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services
Wednesday February 5, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

10:15am CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock A
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock A
  Documentation

10:15am CST

Day in the Life: Employment Specialist
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
Intake an Individual and schedule upcoming meetings, apply ISP Program templates, document employment contacts and Individuals progress through Supported Employment
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Video Documentation
Wednesday February 5, 2025 10:15am - 11:00am CST
Belle Meade
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Belle Meade
  Documentation

10:30am CST

Using Therap for Working with Services Beyond DD
Wednesday February 5, 2025 10:30am - 11:30am CST
Marriott 1
Does your agency provide servicxes like Employment, Aging, Early Intervention, Behavioral Health, Substance Abuse, Forensic etc. These can fit really well in Therap, join Kevin to see how.
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Wednesday February 5, 2025 10:30am - 11:30am CST
Marriott 1
  Documentation

10:40am CST

Where Do I Put That: Attachments
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
Mapping out your document crosswalk and maximizing your file storage across the application
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
  Documentation

11:15am CST

Where Do I Put That: Daily Notes
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
Where should you put daily notes? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
  Documentation

11:15am CST

From Paper to Paperless: 3 Step Guide for a Smooth Transition
Wednesday February 5, 2025 11:15am - 11:40am CST
Kingsley
This session will equip you with everything you need to know to successfully transition from paper to paperless recordkeeping. We'll share 3 steps to consider, along with tips and tricks we learned along the way.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
User Presenters
avatar for Alita Birn

Alita Birn

Quality Assurance Coordinator, Keshet
Alita Birn in the Quality Assurance Coordinator for the Adult Programs at Keshet, as well as a Certified Therap Trainer.When she is not reviewing files and creating google sheets, she enjoys baking, needlepointing and organizing.
avatar for Lisa Lew

Lisa Lew

Director of Quality Assurance, Keshet
Lisa is a Certified Therap Trainer and Admin, with over four years of experience using this amazing system. As the Director of Quality Assurance at Keshet, Lisa plays a vital role in ensuring that best practices are followed to support individuals and improve organizational processes... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

11:15am CST

Personal Finance
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage B
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage B
  Documentation

11:15am CST

Staff Communication Tools
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
  Documentation

11:40am CST

Table Topic: Where Do I Put That?
Wednesday February 5, 2025 11:40am - 12:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how your organization maximizes the storage capabilities across the application. 
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

12:15pm CST

Case Notes from Start to Finish
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
Setup and creation of Case Note Templates, documentation, and reporting.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
  Documentation

12:15pm CST

Therap Mobile App
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Two Rivers
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Two Rivers
  Documentation

1:20pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone.
Wednesday February 5, 2025 1:20pm - 2:20pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benfits of giving access to outsoide use like families and others.  All this and more tips and tricks.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
Wednesday February 5, 2025 1:20pm - 2:20pm CST
Marriott 1
  Documentation

2:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Evergreen
  Documentation

2:15pm CST

Employment History Overview: Documenting Employment Services
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

2:15pm CST

Bootcamp: ISP Programs Start to Finish
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Evergreen
  Documentation

3:15pm CST

GERs from the QA Desk FULL
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Kingsley
Catholic Charities Disabilities Services will review how GERs are utilized at their organization.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
User Presenters
avatar for Sarah Hutchings

Sarah Hutchings

Associate Director of Quality Assurance, Catholic Charities Disabilities Services
Sarah Hutchings has experience working in Quality Assurance for six years and enjoys using the reports in Therap for trending and data analysis.
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Kingsley
  Documentation

3:15pm CST

Day in the Life: Direct Support Professional
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
  Documentation

4:15pm CST

Eligibility, Level of Care, and Waiver Enrollment
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock C
Reviewing Oversight Module designed to record the initial and redeterminations of individual Eligibility and Level of Care to receive ICF Waiver Services.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock C
  Documentation

4:15pm CST

GER Management and GERR
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
  Documentation

4:15pm CST

Introduction to Secure Document Signing
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage B
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage B
  Documentation

4:15pm CST

Letter Module Overview
Wednesday February 5, 2025 4:15pm - 5:00pm CST
General Thomas
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 4:15pm - 5:00pm CST
General Thomas
  Documentation
 
Thursday, February 6
 

10:15am CST

GERS: Quality Data Can Lead to Quality Improvement
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
When an agency identifies the data required of them as well as data important to them, they can utilize the GER module of Therap to inform them of trending... IF the data is good. Quality data input from the direct staff, leads to quality information and the possibility for quality improvements. Initial and ongoing training and guidance to staff are key to maximizing use of the Therap GER module.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Peggy Maliski

Peggy Maliski

Director of Quality Assurance, Catholic Charities Disabilities Services
I have worked as a direct care staff, Supervisor of Community Programs, Director of Community Programs, and, for the past seven years, Director of Quality Assurance. I am passionate about the work we do, and about training and motivating the people we get to work alongside.
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

10:15am CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1081a
  Documentation, 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077b
  Documentation, 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011Part of the Following Teams: SalesWhat are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years.Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077a
  Documentation, 1:1

10:15am CST

Introduction to Secure Document Signing FULL
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents. 
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

The Role of AI in Documentation
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: SalesWhat are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
  Documentation

11:15am CST

Therap Mobile App
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
  Documentation

11:40am CST

What's on the Mobile App?
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
A quick overview of the modules available within the mobile app
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077a
  Documentation, 1:1

12:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077b
  Documentation, 1:1

12:15pm CST

Using SComm, T-Log’s, and GER’s in Therap for Maintenance Tracking in Community Programs FULL
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
This presentation is to discuss our agencies usage of Scomm, T-Log and GER's to notify, track and follow up on maintenance items due. The process of a maintenance item from start to finish.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales
User Presenters
avatar for Majhadi Marrow

Majhadi Marrow

Director of Leadership & Development, Heart to Heart
Hi I'm Majhadi from Wildwood, New Jersey. I've worked with Heart to Heart Home care for 7 years but I've been in the field, supporting individuals for almost 11 years. When I started out, I was a Patient Care Tech in an hospital or what's now streamlined as a DSP. Supporting individuals... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
  Documentation

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
  Documentation

12:15pm CST

The Future of Mobile: A Developer Roundtable
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 2
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
MH

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 2
  Documentation

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

1:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077b
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077a
  Documentation, 1:1

1:15pm CST

Preparing for the General Event Report (GER) FULL
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
  Documentation

1:15pm CST

Bootcamp: ISP Programs Start to Finish
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
  Documentation

1:40pm CST

Individual History FULL
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
Access and record historical information using Individual History as a helpful intake tool.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
  Documentation

2:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077b
  Documentation, 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077a
  Documentation, 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1081a
  Documentation, 1:1

2:15pm CST

GER Basics- Entering the Event FULL
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
  Documentation

2:15pm CST

Introduction to Secure Video Documentation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

2:15pm CST

ISP Program 101
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Staff Communication Tools
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
  Documentation

3:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1081a
  Documentation, 1:1

3:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1077a
  Documentation, 1:1

3:15pm CST

Case Notes from Start to Finish FULL
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
Setup and creation of Case Note Templates, documentation, and reporting
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
  Documentation

3:15pm CST

GER Management and GERR
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
  Documentation

3:15pm CST

Personal Finance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

4:15pm CST

GER Quality Assurance
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
  Documentation
 
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Room 1077a
Room 1077b
Room 1081a
Room 1081b
Two Rivers
  • Artificial Intelligence (AI)
  • Billing
  • Documentation
  • General
  • Health & Medical
  • Person-Centered Planning & Assessments
  • Provider Admin / Access / Intake
  • Quality Assurance & Reporting
  • Scheduling / EVV
  • Staff Training
  • State Specific
  • Therap Connect
  • Module
  • Assessment & Screening
  • Attendance
  • Behavior
  • Billing
  • Business Intelligence (BI)
  • Calendar
  • Case Note
  • Charting the LifeCourse
  • Comprehensive Health Assessment (eCHAT)
  • Consent and Authorization
  • Data Driven Outcome (DDO)
  • Eligibility
  • Employment History
  • External Data Feed
  • General Event Reports (GER)
  • GER Resolution
  • Health Screening
  • Health Tracking
  • Individual Agenda; Plan; PFW
  • Individual Care Plan
  • Individual Demographics
  • Individual History
  • Individual Home Page
  • Individual Medical Information
  • IPOP Assessment
  • ISP Data
  • ISP Program
  • Letter
  • Level of Care
  • Medication Administration Record (MAR)
  • Medication History
  • Mobile App
  • Order
  • Personal Finance
  • Priority List
  • Provider Administration
  • Questionnaire
  • Referral
  • Report Library
  • Scheduling/EVV
  • Secure Communications (SComm)
  • Secure Document Signing (SDS)
  • Secure Video Documentation
  • T-Logs
  • Therap Connect
  • Time Tracking
  • Training Management System (TMS)
  • Waiver Enrollment
  • Account Type
  • Case Management
  • Oversight
  • Provider
  • User Participation
  • Required
  • Session Type
  • 1:1
  • Bootcamp
  • Classic
  • Fast Track
  • Sponsored Session
  • Table Topic
  • User Panel / Presentation
  • Popular