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Tuesday, February 4
 

10:15am CST

Personal Focus Worksheet
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
Using the Personal Focus Worksheet to guide the planning process.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
  Person-Centered Planning & Assessments

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

An Introduction to Therap Connect
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2015 Part of the following teams: Therap Connect Strategic Initiatives Marketing Most Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet. Favorite Therap Tip/Trick: Sleep Data T-Logs... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
  Interoperability

10:15am CST

Building DDO into the Organization’s Culture
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
Learn how Data Driven Outcomes can be ingrained into the everyday within your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
  Person-Centered Planning & Assessments

10:15am CST

Introduction to Charting the LifeCourse
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
  Person-Centered Planning & Assessments

10:40am CST

Individual Plan Agenda
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
Using the Agenda to prepare for meetings and capture their outcomes
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Individual Plan
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
A peek into the versatility of the Individual Plan module
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Assessments and Screening
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan and review available assessments
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
  Person-Centered Planning & Assessments

11:15am CST

Individual Agenda for Meetings and Reviews
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

11:15am CST

Stomp the Star: Utilizing Integrated Support Star for Problem Solving and Planning
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
Learn how to use the Charting the LifeCourse Integrated Support Star for Person Centered Planning and problem solving.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2014 Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community! Most Memorable Therap Trip: Seattle, WA the... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

11:40am CST

Table Topic: Person-Centered Planning
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions how Person-Centered Planning is incorporated at your organization.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
  Person-Centered Planning & Assessments

12:15pm CST

Release Golden Nuggets
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
Highlighting items released in 2023-Current
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Discovering the Good Life: Using the Life Trajectory for Planning
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
What is a good life and how do you help others create daily strategies to get there? Join this session to discover and plan for your vision of a good life using the Charting the LifeCourse Life Trajectory tool.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
  Provider Admin / Access / Intake

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

12:15pm CST

Internet Security Q&A
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Kingsley
Have questions related to internet security or security best practices? Join this Q&A to find out more.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP
avatar for Sazzad Rafique

Sazzad Rafique

Chief Information Officer, Therap Services, LLC
avatar for Anthony Tobey

Anthony Tobey

Chief Information Security Officer, Therap Services, LLC
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Kingsley
  Provider Admin / Access / Intake

12:15pm CST

Implementing DDO from the Oversight Level: Best Practices for Success
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
Taking a planful approach to implementing Data Driven Outcomes at the oversight level in a timely manner
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
  Quality Assurance & Reporting

12:40pm CST

What’s in a Naming Convention?
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

Planning for Ages and Stages: Using the Life Domain Vision Tools to Plan Across the LifeSpan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
Everyone changes one life stage and age to another. Join this session to learn how to use the Charting the LifeCourse Life Domain Vision Tools to plan across all life stages and define meaningful support for individuals at every age of life.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Eligibility, Level of Care, and Waiver Enrollment
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Edgewood
Reviewing Oversight Module designed to record the initial and redeterminations of individual Eligibility and Level of Care to receive ICF Waiver Services.
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, State Team, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

Creating a Demographic Dashboard in Excel
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
Take your data a step further and develop your own Demographic Dashboard using Therap's Excel based reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
  Quality Assurance & Reporting

2:15pm CST

Letter Module Overview
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Edgewood
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Edgewood
  Documentation

2:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

An Introduction to Data Driven Outcomes
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
  Quality Assurance & Reporting

3:15pm CST

Making the Individual Plan Work for Your Agency
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
  Person-Centered Planning & Assessments

3:15pm CST

Oversight Configurations for Linked Providers
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
Looking at the settings and configurations that can be enabled from the Oversight account, then trickle down to Linked Providers.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
  Provider Admin / Access / Intake

3:15pm CST

Bootcamp: Creating your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Not sure where to start with a Questionnaire? Join us to review the different answer types to create your customized Questionnaire.

Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
  Documentation

3:15pm CST

World Café: Discussing the Stumbling Blocks of being a Person-Centered Organization
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
Many organizations believe in the concept of being person-centered, but struggle to put the principles in practice. Join this interactive discussion as we define the stumbling blocks related to being a person-centered organization and we strategize about how to overcome the barriers.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation
 
Wednesday, February 5
 

10:15am CST

Priority List for Oversight and Regular Providers
Wednesday February 5, 2025 10:15am - 11:00am CST
Edgewood
Using the Priority List to keep track of the individuals waiting for services
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Edgewood
  Provider Admin / Access / Intake

10:15am CST

Project Management 101
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage E
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage E
  Provider Admin / Access / Intake

10:15am CST

Using Google Sheets when Excel isn't an Option
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage D
Don't have access to Excel? No problem! Review how you can use Google Sheets to organize Therap data into meaningful information.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage D
  Quality Assurance & Reporting

10:15am CST

Bootcamp: Daily MAR
Wednesday February 5, 2025 10:15am - 12:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Create medications of various types, administration schedules, and create a fully functioning MAR. 
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 10:15am - 12:00pm CST
Evergreen
  Health & Medical

11:15am CST

Staff Communication Tools
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
  Documentation

11:15am CST

Day in the Life: State Intake Coordinator
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
Accessing the application from a state perspective Oversight account: Logging a call in Information & Referral (I&R), using the Priority List, and managing IDFs.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
  Provider Admin / Access / Intake

11:15am CST

GER Quality Assurance
Wednesday February 5, 2025 11:15am - 12:00pm CST
Two Rivers
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 12:00pm CST
Two Rivers
  Quality Assurance & Reporting

12:15pm CST

Self Password Reset, 2FA, Biometric Login
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
Security and Flexibility: adding a second layer of authentication to staff logins, freeing up your managers from password resets, and allowing staff to easily log into the mobile app.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
  Provider Admin / Access / Intake

12:15pm CST

Case Notes from Start to Finish
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
Setup and creation of Case Note Templates, documentation, and reporting.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
  Documentation

1:15pm CST

Setting Up Notifications
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Referral Process for Oversight, Case Management and Linked Providers
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Edgewood
Taking a look at the referral process for Unified Individuals in linked accounts.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

An Introduction to Data Driven Outcomes
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage F
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage F
  Quality Assurance & Reporting

1:15pm CST

Business Intelligence Updates and Advanced Analytics
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Belle Meade
This session will cover updates to Therap's Business Intelligence platform.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Belle Meade
  Quality Assurance & Reporting

1:15pm CST

An Insight to State Government and the role of the Government Business Development Team
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Oaklands
Get an insight to the workings of State Government from members of our Government Business Development Team
Therap Presenters
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services, LLC
Started in the field: 1986 Joined the Therap Team: 2022 Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Oaklands
  State Specific

2:15pm CST

Communication Methods within Oversight and Linked Providers
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Edgewood
  Provider Admin / Access / Intake

2:15pm CST

All Things Considered in the New CMS Access Rule Rollout
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock B
The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule.  The session will take a look at the many areas addressed in the new rule including:  grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.
Therap Presenters
avatar for Beverly Buscemi

Beverly Buscemi

Director of Government Relations, Therap Services, LLC
Started in the field: 1996 Joined the Therap Team: 2021 Part of the Following Teams: Government Business Development Accreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock B
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Hermitage D
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Hermitage D
  Quality Assurance & Reporting

2:15pm CST

Person Centered Planning for Supported Individuals
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Hermitage A
Engage in discussions around what it means to develop a Person Centered Plan and walk through utilizing the suite of tools, including the Personal Focus Worksheet, Individual Agenda, Individual Plan, Charting the LifeCourse. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

3:15pm CST

Troubleshooting in Oversight and Linked Provider Accounts
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
Differences in Activity Tracking, synced Individuals, shared Super Roles, unable to drop into new linked provider account, Pre-auths and Service Auths
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
  Provider Admin / Access / Intake

3:15pm CST

What to do with all this DDO Data?
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock A
A Data Drive Outcomes discussion on reviewing and learning from the data
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock A
  Quality Assurance & Reporting

4:15pm CST

GER Management and GERR
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
  Documentation

4:15pm CST

Introduction to Secure Document Signing
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock A
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock A
  Documentation

4:15pm CST

Letter Module Overview
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
  Documentation
 
Thursday, February 6
 

10:15am CST

The Role of AI in Documentation
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Southwest Regional Director, Therap Services, LLC
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: Sales What are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
  Documentation

10:15am CST

An Introduction to Therap Connect
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2015 Part of the following teams: Therap Connect Strategic Initiatives Marketing Most Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet. Favorite Therap Tip/Trick: Sleep Data T-Logs... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
  Interoperability

10:15am CST

Creating a Parent Portal
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
  Provider Admin / Access / Intake

10:15am CST

Oversight Configurations for Linked Providers
Thursday February 6, 2025 10:15am - 11:00am CST
Edgewood
Looking at the settings and configurations that can be enabled from the Oversight account, then trickle down to Linked Providers.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Edgewood
  Provider Admin / Access / Intake

10:15am CST

Reporting Across the Application
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
Overview of the different levels of reporting from searches, in module reports, module dashboards, Report Library reports, and Business Intelligence
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
  Quality Assurance & Reporting

11:15am CST

Billing Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Individual Agenda for Meetings and Reviews
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

Making the Individual Plan Work for Your Agency
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
  Person-Centered Planning & Assessments

12:15pm CST

Referral Process for Oversight, Case Management and Linked Providers
Thursday February 6, 2025 12:15pm - 1:00pm CST
Kingsley
Taking a look at the referral process for Unified Individuals in linked accounts.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Kingsley
  Provider Admin / Access / Intake

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

1:15pm CST

IDF, PDF, and IHP Configurations
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Project Management 101
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
  Provider Admin / Access / Intake

1:15pm CST

Creating a Survey Dashboard Using ISP Data in Excel
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
Take your data a step further and develop your own Survey Dashboard using Therap's Excel based ISP Data reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
  Quality Assurance & Reporting

2:15pm CST

The WHY of Person-Centered Planning
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
Over the years, person-centered planning has become a buzzword, but does it really matter? Do you find yourself asking, why do we even do this? Get inspired and challenged on getting back to the “WHY” of being person-centered.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
  Person-Centered Planning & Assessments

2:15pm CST

External Data Feed
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
Integrate Therap data into your own system with External Data Feed. Join us to learn more about how you can use ExDF at your agency.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
  Quality Assurance & Reporting

2:15pm CST

Assessments and Screening
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan module and available assessments.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
  Person-Centered Planning & Assessments

2:40pm CST

The Intersection of PCP and DEIA
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
Gain insight on how person-centered principles intersect with diversity, equity, inclusion, and accessibility (DEIA) practices to improve the quality of life for individuals, their families, and organizational culture.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
  Person-Centered Planning & Assessments

2:40pm CST

Searches are Reports!
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
Reviewing data using in-module searches
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Case Notes from Start to Finish
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
Setup and creation of Case Note Templates, documentation, and reporting
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year?
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
  Documentation

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services, LLC
Started in the field: Too long ago to share (30+) Joined the Therap Team: 2018 Part of the Following Teams: Sales
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant, Therap Services, LLC
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
  General

3:15pm CST

Navigating the Rules: A Q&A with Our Government Experts
Thursday February 6, 2025 3:15pm - 4:00pm CST
Oaklands
Unsure about how government regulations affect your services?  "Navigating the Rules" provides a unique opportunity to ask questions and gain valuable insights from our government business team.  They'll address the complexities of Medicaid funding, state and federal rules, and more. 
Therap Presenters
avatar for Jeff Case

Jeff Case

National Director of Business Development, Therap Services, LLC
Started in the field: 1993Joined the Therap Team: 2008Part of the Following Teams: Government Business Development Interoperability Multi-State/LAMP Sales State Strategic InitiativesAccreditations: PMPWhat are you most excited for at Nationals this year: In person experience.Most... Read More →
avatar for Beverly Buscemi

Beverly Buscemi

Director of Government Relations, Therap Services, LLC
Started in the field: 1996 Joined the Therap Team: 2021 Part of the Following Teams: Government Business Development Accreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Director of Government Relations, Therap Services, LLC
Started in the field: 1989Joined the Therap Team: 2014Accreditations: MPAWhat are you most excited for at Nationals this year? Seeing people in person again Most Memorable Therap Trip: Portland, OR First visit to Oregon, enjoyed the rose garden
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services, LLC
Started in the field: 1986 Joined the Therap Team: 2022 Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Oaklands
  General

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

3:40pm CST

Data Dashboards
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:15pm CST

Business Intelligence
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
Review of the available aggregate reporting dashboards within Business Intelligence
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Contact List Corral
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
Wrangle your Therap team's contact info at the Contact List Corral!  We'll help you round up those important connections and get you on your way.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services, LLC
Started in the field: 2003 Joined the Therap Team: 2023  Part of the Following Teams: Multi-State/LAMP Regular Provider Small Provider  Accreditations: Charting the LifeCourse Ambassador  What are you most excited for at Nationals this year? Being in person with our Therap... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
  General

4:15pm CST

Nashville Encore: Your Questions Answered
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts. 
Moderators
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, State Team, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
  General

4:15pm CST

Pickin' & Plannin': A Brainstorming Session for New Training Materials
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
Got ideas for new training materials? Join the "Pickin' & Plannin'" session! Bring your best ideas for a brainstorming session on future materials with our training experts.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
  Staff Training
 
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2025 Therap National Conference
From $75.00
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