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The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.
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Tuesday, February 4
 

10:15am CST

Medication Review & the Daily MAR
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
Using the Med Review Form to populate on the MAR
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
  Health & Medical

10:15am CST

Personal Focus Worksheet
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
Using the Personal Focus Worksheet to guide the planning process.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
  Person-Centered Planning & Assessments

10:40am CST

Health Tracking Review
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
Do you need to track who has reviewed Seizure, Blood Glucose, or other Health Tracking Forms?
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
  Health & Medical

10:40am CST

Individual Plan Agenda
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
Using the Agenda to prepare for meetings and capture their outcomes
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Controlled Medications and Drug Counts
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
Join us to learn more about the Drug Count module and controlled substance flag.
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
  Health & Medical

11:15am CST

Individual Plan
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
A peek into the versatility of the Individual Plan module
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
  Person-Centered Planning & Assessments

12:15pm CST

Release Golden Nuggets
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
Highlighting items released in 2023-Current
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Simulators
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
Need your staff to have hands-on experience with Therap without any setup required? Check out how our Module Simulators can provide exactly what you need.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
  Staff Training

12:40pm CST

What’s in a Naming Convention?
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:40pm CST

Training Courses
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
Overview of the format and existing course material for staff training and discuss how you can track trainings with Therap Course Cloud.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
  Staff Training

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

Navigators
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
Take a look at Therap's newest training tool and how you can implement it at your agency.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
  Staff Training

2:15pm CST

Individual Intake
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Alternate Check-In Methods for EVV
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
If you don't have stable internet service to capture EVV data, join us to learn about Interactive Voice Response (IVR), Fixed Visit Verification (FVV), and Offline Check-In via the mobile app.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
  Scheduling / EVV

2:40pm CST

Moving an Individual between Programs
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
  Provider Admin / Access / Intake

2:40pm CST

Bulk Updates and Updating the Service Authorization
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
What to do when you've built your schedule into the future and the Service Authorization is updated in between.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
  Scheduling / EVV

3:15pm CST

Discharging an Individual
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
A walkthrough of the discharge process and highlighting policy considerations along the way
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
  Provider Admin / Access / Intake

3:15pm CST

Scheduling/EVV Report Library Reports
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
Review some helpful Report Library Reports for the Scheduling/EVV module
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
  Scheduling / EVV

3:40pm CST

Scheduling/EVV Data Dashboards and Business Intelligence
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
Looking at the aggregate reporting available for Scheduling/EVV within Business Intelligence and the Data Dashboard.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
  Scheduling / EVV

4:15pm CST

Signature Options with ISP Programs
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
Review what your options are for retrieving signatures for ISP Programs.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
  Documentation

4:15pm CST

Significant Life Events
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
Big life changes have an affect on everybody, see how you can capture Signification Life Events and include them in Behavior Data Reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
  Documentation

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation

4:40pm CST

The Importance of ABCs in Behavior Plans
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
Review how to make Behavior Plans person-centered by including Antecedents, Behaviors and Interventions.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
  Person-Centered Planning & Assessments
 
Wednesday, February 5
 

10:15am CST

Comparing Billable Methods of Data Collection
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
  Billing

10:15am CST

Where Do I Put That: Health & Medical
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
Where is certain medical information kept? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
  Documentation

10:40am CST

What’s in a Claim Status?
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
Learn about the different status of claims and how the claim status can be changed
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
  Billing

10:40am CST

Where Do I Put That: Attachments
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
Mapping out your document crosswalk and maximizing your file storage across the application
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
  Documentation

11:15am CST

835 Teaser
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
What does the 835 file look like? How to upload the 835, view the PDF version and reports that would be beneficial
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
  Billing

11:15am CST

Where Do I Put That: Daily Notes
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
Where should you put daily notes? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
  Documentation

11:40am CST

Billing Utilization
Wednesday February 5, 2025 11:40am - 12:00pm CST
Cheekwood
Review the Mapping for Accounting Systems and Cost Reporting
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 11:40am - 12:00pm CST
Cheekwood
  Billing

12:15pm CST

Exporting to Accounting Systems
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Cheekwood
Reviewing the Billing BI Dashboard, saving configurations, and drilling down into the data
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Cheekwood
  Billing

12:15pm CST

Self Password Reset, 2FA, Biometric Login
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
Security and Flexibility: adding a second layer of authentication to staff logins, freeing up your managers from password resets, and allowing staff to easily log into the mobile app.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
  Provider Admin / Access / Intake

12:40pm CST

Billing Business Intelligence Dashboard
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
Travel along each key piece of the Billing Roadmap, such as documenting Services Provided, Generating Billing, Submitting Claims, Reviewing Reports and Reconciliation
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
  Billing

12:40pm CST

Access for All: Internal and External Users
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
Different Users need different access. Join us to review the differences between internal and external user setup along with key considerations.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

The Billing Roadmap
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Cheekwood
Travel along each key piece of the Billing Roadmap, such as documenting Services Provided, Generating Billing, Submitting Claims, Reviewing Reports and Reconciliation
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Cheekwood
  Billing

1:15pm CST

Setting Up Notifications
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:40pm CST

Benefits of the Billing Summary Report
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
Explore the many benefits of this Report that can help identify incorrect data or potentially missed steps in your Billing process
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
  Billing

1:40pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Claims Management with MCOs
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
  Billing

2:15pm CST

QA is for DSPs!
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
Quality Assurance tools for DSPs to self or peer audit documentation; MAR, T-Logs, ISP Data, TMS & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
  Quality Assurance & Reporting

2:40pm CST

The Hidden Gem of Billing - Claim Template Groups
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
  Billing

2:40pm CST

QA is for Managers!
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
Quality Assurance tools for managers; Individual Plan Expirations, ISP Data and EVV Module Dashboards, Saved Data Reports & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
  Quality Assurance & Reporting

3:15pm CST

Resubmitting Claims: The Status Matters
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
What status should my claims be in? Can I resubmit claims if they are in the Queued or Sent status? Come join this session for answers on these questions and more….
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
  Billing

3:15pm CST

QA is for Nursing!
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
Quality Assurance tools for nursing; Reviewing the HT Reviewers, Reporting on Saved Reports, MAR Reports, Care Plan Expirations & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
  Quality Assurance & Reporting

3:40pm CST

Billing Eligibility
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
Learn how to run the Eligibility Report with one Program *The Eligibility Inquiry feature is available in the following States: CO, FL, NJ, NY, NC
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
  Billing

4:15pm CST

Drilling into Form Details for Billing
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Cheekwood
What's behind the 'i' icon and how to find the update history
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Cheekwood
  Billing

4:15pm CST

What is a Super Admin?
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
Learn what it means to be a Super Admin from a Therap perspective, and an agency perspective.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:40pm CST

Beneficial Billing Reports
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Cheekwood
Therap offers a plethora of reports. Join us to dive into the billing reports that are beneficial for your agency.
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Cheekwood
  Billing

4:40pm CST

Picking your Provider Admin
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Belmont
What does the Provider Admin Do? Highlighting their core responsibilities and tips on how to choose the right person
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Belmont
  Provider Admin / Access / Intake
 
Thursday, February 6
 

10:15am CST

Individual Intake
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
  Provider Admin / Access / Intake

10:15am CST

Planning for Implementation
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
Make a plan for implementing Therap. From selecting the right Provider Admins, staff training, and building your Therap account.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
  Provider Admin / Access / Intake

10:40am CST

Moving an Individual between Programs
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
  Provider Admin / Access / Intake

10:40am CST

Offline Contingency Planning
Thursday February 6, 2025 10:40am - 11:00am CST
Belmont
Contingency planning when the internet is out; a review of Therap's available resources
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 10:40am - 11:00am CST
Belmont
  Provider Admin / Access / Intake

11:15am CST

Discharging an Individual
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
A walkthrough of the discharge process and highlighting policy considerations along the way
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
  Provider Admin / Access / Intake

11:15am CST

What is a Therap Certified Trainer?
Thursday February 6, 2025 11:15am - 11:35am CST
Belmont
Learn about the benefits and what it means to be a Therap Certified Trainer
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Thursday February 6, 2025 11:15am - 11:35am CST
Belmont
  Provider Admin / Access / Intake

11:40am CST

What's on the Mobile App?
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
A quick overview of the modules available within the mobile app
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

11:40am CST

Table Topic: Managing Individuals
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

Setting Up for Success in Health Tracking and the MAR
Thursday February 6, 2025 12:15pm - 12:35pm CST
Cheekwood
What are the building blocks of Health Tracking and MAR? Looking at Diagnoses, Allergies, Shared Contacts, Health Profile, and Demographics
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 12:15pm - 12:35pm CST
Cheekwood
  Health & Medical

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

12:40pm CST

Orders, Consents & Authorizations
Thursday February 6, 2025 12:40pm - 1:00pm CST
Cheekwood
A look into some of the Health Plus modules. Where to store non-med orders, create Types, Attaching Templates and Uploading Individual Consents
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 12:40pm - 1:00pm CST
Cheekwood
  Health & Medical

1:15pm CST

Pharmacy Interface
Thursday February 6, 2025 1:15pm - 1:35pm CST
Cheekwood
Reduce the manual input of managing the MAR! Take messages from the pharmacy and turn them into Medication Histories.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
Thursday February 6, 2025 1:15pm - 1:35pm CST
Cheekwood
  Health & Medical

1:15pm CST

IDF, PDF, and IHP Configurations
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:40pm CST

Individual History
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
Access and record historical information using Individual History as a helpful intake tool.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
  Documentation

1:40pm CST

NEW Daily MAR
Thursday February 6, 2025 1:40pm - 2:00pm CST
Cheekwood
Get an introduction to the features available in the new Daily MAR.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
Thursday February 6, 2025 1:40pm - 2:00pm CST
Cheekwood
  Health & Medical

2:15pm CST

The WHY of Person-Centered Planning
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
Over the years, person-centered planning has become a buzzword, but does it really matter? Do you find yourself asking, why do we even do this? Get inspired and challenged on getting back to the “WHY” of being person-centered.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
  Person-Centered Planning & Assessments

2:15pm CST

External Data Feed
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
Integrate Therap data into your own system with External Data Feed. Join us to learn more about how you can use ExDF at your agency.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
  Quality Assurance & Reporting

2:40pm CST

The Intersection of PCP and DEIA
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
Gain insight on how person-centered principles intersect with diversity, equity, inclusion, and accessibility (DEIA) practices to improve the quality of life for individuals, their families, and organizational culture.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
  Person-Centered Planning & Assessments

2:40pm CST

Searches are Reports!
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
Reviewing data using in-module searches
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Pivot Tables Around the Application
Thursday February 6, 2025 3:15pm - 3:35pm CST
Cheekwood
Using Pivot Tables to review data in a variety of modules such as ISP Programs, Saved Reports, Scheduling Slots and Vital Signs.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:15pm - 3:35pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

3:40pm CST

Data Dashboards
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:15pm CST

Business Intelligence
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
Review of the available aggregate reporting dashboards within Business Intelligence
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
  Quality Assurance & Reporting

4:40pm CST

Setting Up Notifications
Thursday February 6, 2025 4:40pm - 5:00pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 4:40pm - 5:00pm CST
Belmont
  Provider Admin / Access / Intake
 
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