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The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.
or to register for this event.
Tuesday, February 4
 

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 1
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 2
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 3
  Documentation

1:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Lobby 4
  Quality Assurance & Reporting

4:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 4
  Documentation

4:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 2
  Documentation

4:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 1
  Documentation

4:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Lobby 3
  Quality Assurance & Reporting
 
Wednesday, February 5
 

10:15am CST

One-on-One for Billing
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Consultant, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 1
  Billing

10:15am CST

One-on-One for Billing
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 3
  Billing

10:15am CST

One-on-One for Billing
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 2
  Billing

10:15am CST

One-on-One for Billing
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 10:15am - 10:40am CST
Lobby 4
  Billing

11:15am CST

One-on-One for Billing
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 4
  Billing

11:15am CST

One-on-One for Billing
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 2
  Billing

11:15am CST

One-on-One for Billing
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 3
  Billing

11:15am CST

One-on-One for Billing
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Consultant, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services, LLC
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
Wednesday February 5, 2025 11:15am - 11:40am CST
Lobby 1
  Billing

12:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 3
  Billing

12:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 4
  Billing

12:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 2
  Billing

12:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California.  We spent a week out there, started in Palm Springs and worked... Read More →
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
Wednesday February 5, 2025 12:15pm - 12:40pm CST
Lobby 1
  Billing

1:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 3
  Billing

1:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services, LLC
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 4
  Billing

1:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 2
  Billing

1:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California.  We spent a week out there, started in Palm Springs and worked... Read More →
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 1:15pm - 1:40pm CST
Lobby 1
  Billing

2:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 4
  Billing

2:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 3
  Billing

2:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 2
  Billing

2:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 2:15pm - 2:40pm CST
Lobby 1
  Billing

3:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for Jenifer King

Jenifer King

Southwest Regional Director, Therap Services, LLC
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: Sales What are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 1
  Billing

3:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 3
  Billing

3:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 2
  Billing

3:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
Wednesday February 5, 2025 3:15pm - 3:40pm CST
Lobby 4
  Billing

4:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Moderators
avatar for Jenifer King

Jenifer King

Southwest Regional Director, Therap Services, LLC
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: Sales What are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 1
  Billing

4:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 2
  Billing

4:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 3
  Billing

4:15pm CST

One-on-One for Billing
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the billing module.
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services, LLC
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
Wednesday February 5, 2025 4:15pm - 4:40pm CST
Lobby 4
  Billing
 
Thursday, February 6
 

10:15am CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 4
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 4
  Documentation

10:15am CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 2
  Documentation

10:15am CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2001 Joined the Therap Team: 2011 Part of the Following Teams: Sales What are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years. Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 1
  Documentation

10:15am CST

One-on-One Meeting to Drill into Business Intelligence Data
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 3
  Quality Assurance & Reporting

12:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 1
  Documentation

12:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 2
  Documentation

12:15pm CST

One-on-One for Health / Nursing
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 session to dig into your health data and reporting.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 3
  Health & Medical
  • Session Type 1:1

12:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 4
  Quality Assurance & Reporting

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 2
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 1
  Documentation

1:15pm CST

One-on-One for Health / Nursing
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 session to dig into your health data and reporting.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 3
  Health & Medical
  • Session Type 1:1

1:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 4
  Quality Assurance & Reporting

2:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 2
  Documentation

2:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 1
  Documentation

2:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 4
  Documentation

2:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 3
  Quality Assurance & Reporting

3:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 4
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 4
  Documentation

3:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 1
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 1
  Documentation

3:15pm CST

One-on-One for Health / Nursing
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 2
Signups open on January 15, 2025. 1:1 session to dig into your health data and reporting.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 2
  Health & Medical
  • Session Type 1:1

3:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 3
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 3
  Quality Assurance & Reporting
 
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2025 Therap National Conference
From $75.00
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