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Thursday, February 6
 

10:15am CST

User Panel: Staff Training, Onboarding & Retention
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
Staffing can change in an instant. Hear other others take this on within their organizations.
Moderators
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
User Presenters
avatar for Alita Birn

Alita Birn

Quality Assurance Coordinator, Keshet
Alita Birn in the Quality Assurance Coordinator for the Adult Programs at Keshet, as well as a Certified Therap Trainer.When she is not reviewing files and creating google sheets, she enjoys baking, needlepointing and organizing.
avatar for Becca Hrdlicka

Becca Hrdlicka

Vice President of Operations, Innovative Services
When we implemented Therap a few years ago I was our organizational champion. I held the role of Regional Administrator overseeing a portion of operations.The most important part of our system setup was spending the time on change management. As an implementation team we worked with... Read More →
avatar for Chris Hackler

Chris Hackler

COO, Programs and Services, Therap Administrator, The Arc Caddo-Bossier
I am the COO and Therap Administrator for my agency, The Arc Caddo-Bossier. We went live with Phase 1 on July 1,2024. I did the training for 400+ employees over the course of 2 months for 4 modules. It was very successful. I then did the training again for Phase 2 and introduced 3... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
  Staff Training

11:15am CST

Supervision Using Therap for Managers in Agencies Supporting Individuals with IDD
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
This presentation is designed for managers who are new to Therap, as well as experienced users looking to refine their supervisory practices.
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
User Presenters
avatar for Shawn Gibson

Shawn Gibson

Director, Adult Services, The Arc of Somerset County
I currently possess a Masters of Science in Sports Administration/Sports Management, and a post-grad certification in School Leadership. I desire to be recognized throughout the state of New Jersey as the role model for Person Centered programs and services for individuals with intellectual... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
  Quality Assurance & Reporting

12:15pm CST

Beginning Training for New Employees
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
A comprehensive video and user guide for new employees who are just starting to use Therap.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
User Presenters
avatar for Stephanie Berry

Stephanie Berry

Administrative Assistant, Branches Residential Services
Stephanie is an administrative assistant with Branches Residential Services in charge of maintaining Therap.
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
  Staff Training

1:15pm CST

Diving into the Individual's Health Data Reports
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
  Health & Medical

2:15pm CST

Introduction to Secure Video Documentation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

3:15pm CST

Personal Finance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation
 
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2025 Therap National Conference
From $150.00
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