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Thursday, February 6
 

9:00am CST

Next-Gen Documentation & Data Analytics: Transforming Healthcare for Providers
Thursday February 6, 2025 9:00am - 10:00am CST
Hermitage Ballroom
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Thursday February 6, 2025 9:00am - 10:00am CST
Hermitage Ballroom
  General

10:15am CST

Help! How do I finish strong?
Thursday February 6, 2025 10:15am - 11:00am CST
Cumberland
Not sure what sessions to attend on the last day? Get some guidance here.
Therap Presenters
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
avatar for Ciera Freise

Ciera Freise

Assistant Business Development Consultant, Therap Services
Started in the field: 2013Joined the Therap Team: 2023Accreditations: Fluent in multiple forms of Sign Language. Favorite Thing about Working for Therap: My favorite part of working here is the supportive, collaborative environment, and the opportunity for continuous learning... Read More →
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Cumberland
  General

11:15am CST

Lunch
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage D
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage D
  General

11:15am CST

Lunch
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage F
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage F
  General

11:15am CST

Lunch
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage E
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage E
  General

11:15am CST

Working with Therap and Your Other Back Office Systems
Thursday February 6, 2025 11:15am - 12:00pm CST
Cumberland
Payroll, Accounting, HR, Facilities.  We all have lots of systems to manage.  How can they work better with Therap?
Therap Presenters
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2023Favorite Thing about Working for Therap: Being able to help customers navigate through challenges in their business by using Therap.Most Common Challenge you Help Customers Overcome: The most common challenge is how to look... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Cumberland
  General

12:15pm CST

Lunch
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage F
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage F
  General

12:15pm CST

Lunch
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage D
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage D
  General

12:15pm CST

Lunch
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage E
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage E
  General

2:15pm CST

Networking
Thursday February 6, 2025 2:15pm - 3:00pm CST
Cumberland
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011https://www.linkedin.com/in/brent-hessee-8190a334/
Thursday February 6, 2025 2:15pm - 3:00pm CST
Cumberland
  General

3:15pm CST

Exploring New Functionality in the Therap System for Providers
Thursday February 6, 2025 3:15pm - 4:00pm CST
McGavock B
Justin will be demonstrating new functionality for providers throughout the Therap System
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
McGavock B
  General

3:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
  General

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
  General

4:15pm CST

Contact List Corral
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
Wrangle your Therap team's contact info at the Contact List Corral!  We'll help you round up those important connections and get you on your way.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2023Favorite Thing about Working for Therap: Being able to help customers navigate through challenges in their business by using Therap.Most Common Challenge you Help Customers Overcome: The most common challenge is how to look... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
  General

4:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 4:15pm - 5:00pm CST
Cumberland
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 1998Joined the Therap Team: 2016Accreditations: Charting the Life Course Ambassadorhttps://www.linkedin.com/in/tricia-woods-620655298/ Favorite Thing about Working for Therap: My favorite thing about working at Therap is seeing providers go from paper documentation to electronic. I love knowing that we provide a meaningful solution to providers for streamlining processes and ensuring compliance.  Work-life balance is... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Favorite Thing about Working for Therap: I get to be a resource for providers and help them improve their day-to-day operations.Most Common Challenge you Help Customers Overcome: Being able to offer configurable and affordable... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Cumberland
  General

4:15pm CST

Nashville Encore: Your Questions Answered
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts. 
Moderators
avatar for Rocky Eagon

Rocky Eagon

Support Specialist, Therap Services
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
  General
 
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2025 Therap National Conference
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