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Thursday, February 6
 

10:15am CST

GERS: Quality Data Can Lead to Quality Improvement
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
When an agency identifies the data required of them as well as data important to them, they can utilize the GER module of Therap to inform them of trending... IF the data is good. Quality data input from the direct staff, leads to quality information and the possibility for quality improvements. Initial and ongoing training and guidance to staff are key to maximizing use of the Therap GER module.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Peggy Maliski

Peggy Maliski

Director of Quality Assurance, Catholic Charities Disabilities Services
I have worked as a direct care staff, Supervisor of Community Programs, Director of Community Programs, and, for the past seven years, Director of Quality Assurance. I am passionate about the work we do, and about training and motivating the people we get to work alongside.
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

10:15am CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1081a
  Documentation, 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077b
  Documentation, 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011Part of the Following Teams: SalesWhat are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years.Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Thursday February 6, 2025 10:15am - 10:40am CST
Room 1077a
  Documentation, 1:1

10:15am CST

Introduction to Secure Document Signing FULL
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents. 
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

The Role of AI in Documentation
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: SalesWhat are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
  Documentation

11:15am CST

Therap Mobile App
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
  Documentation

11:40am CST

What's on the Mobile App?
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
A quick overview of the modules available within the mobile app
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077a
  Documentation, 1:1

12:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Room 1077b
  Documentation, 1:1

12:15pm CST

Using SComm, T-Log’s, and GER’s in Therap for Maintenance Tracking in Community Programs FULL
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
This presentation is to discuss our agencies usage of Scomm, T-Log and GER's to notify, track and follow up on maintenance items due. The process of a maintenance item from start to finish.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales
User Presenters
avatar for Majhadi Marrow

Majhadi Marrow

Director of Leadership & Development, Heart to Heart
Hi I'm Majhadi from Wildwood, New Jersey. I've worked with Heart to Heart Home care for 7 years but I've been in the field, supporting individuals for almost 11 years. When I started out, I was a Patient Care Tech in an hospital or what's now streamlined as a DSP. Supporting individuals... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
  Documentation

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
  Documentation

12:15pm CST

The Future of Mobile: A Developer Roundtable
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
MH

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
  Documentation

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

1:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
  Documentation

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077b
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 1:15pm - 1:40pm CST
Room 1077a
  Documentation, 1:1

1:15pm CST

Preparing for the General Event Report (GER) FULL
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
  Documentation

1:15pm CST

Bootcamp: ISP Programs Start to Finish
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
  Documentation

1:40pm CST

Individual History FULL
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
Access and record historical information using Individual History as a helpful intake tool.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
  Documentation

2:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077b
  Documentation, 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1077a
  Documentation, 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Thursday February 6, 2025 2:15pm - 2:40pm CST
Room 1081a
  Documentation, 1:1

2:15pm CST

GER Basics- Entering the Event FULL
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
  Documentation

2:15pm CST

Introduction to Secure Video Documentation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

2:15pm CST

ISP Program 101
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Staff Communication Tools
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
  Documentation

3:15pm CST

One-on-One for ISP Programs / Data / Reports
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1081a
  Documentation, 1:1

3:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Thursday February 6, 2025 3:15pm - 3:40pm CST
Room 1077a
  Documentation, 1:1

3:15pm CST

Case Notes from Start to Finish FULL
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
Setup and creation of Case Note Templates, documentation, and reporting
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
  Documentation

3:15pm CST

GER Management and GERR
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
  Documentation

3:15pm CST

Personal Finance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

4:15pm CST

GER Quality Assurance
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
  Documentation
 
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