2025 Therap National Conference: Full Schedule

The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.

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10:15am CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 10:15am - 10:40am CST

Lobby 4

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Nancy Martin

Support Specialist, Therap Services, LLC

Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 4

Documentation

Module ISP Data, ISP Program
Session Type 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 10:15am - 10:40am CST

Lobby 2

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Robin Forbes

Senior Support Specialist, Therap Services, LLC

Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →

Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 2

Documentation

Module ISP Data, ISP Program
Session Type 1:1

10:15am CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 10:15am - 10:40am CST

Lobby 1

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Moderators

Brent Hessee

Business Development Territory Manager, Therap Services, LLC

Started in the field: 2001 Joined the Therap Team: 2011 Part of the Following Teams: Sales What are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years. Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →

Therap Presenters

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services

Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National... Read More →

Thursday February 6, 2025 10:15am - 10:40am CST
Lobby 1

Documentation

Module ISP Data, ISP Program
Session Type 1:1

10:15am CST

Introduction to Secure Document Signing

Thursday February 6, 2025 10:15am - 11:00am CST

Hermitage C

Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.

Therap Presenters

Tricia Woods

Assistant Business Development Consultant, Therap Services, LLC

Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked... Read More →

Andrew Brown

Business Development Territory Manager, Therap Services, LLC

Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C

Documentation

Module Secure Document Signing (SDS)
Account Type Provider
Session Type Classic

10:15am CST

The Role of AI in Documentation

Thursday February 6, 2025 10:15am - 11:00am CST

Hermitage E

Therap Presenters

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services

Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →

Jenifer King

Southwest Regional Director, Therap Services, LLC

Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: Sales What are you most excited for at the National Conference: Meeting Therap Customers and Staff in person

Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E

Documentation

Account Type Oversight, Case Management, Provider
Session Type Classic

11:15am CST

Therap Mobile App

Thursday February 6, 2025 11:15am - 12:00pm CST

Edgewood

Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC

Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →

Devin Hardy

Support Specialist, Therap Services, LLC

Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →

Thursday February 6, 2025 11:15am - 12:00pm CST
Edgewood

Documentation

Module Mobile App
Account Type Provider
Session Type Classic

11:40am CST

What's on the Mobile App?

Thursday February 6, 2025 11:40am - 12:00pm CST

Belmont

A quick overview of the modules available within the mobile app

Moderators

Anna Bromberg

Deputy Director of Support, Therap Services, LLC

Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →

Therap Presenters

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services

Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont

Documentation

Module Mobile App
Account Type Provider
Session Type Fast Track

12:15pm CST

IDF Mapping

Thursday February 6, 2025 12:15pm - 12:35pm CST

Belmont

Where does all the data on the Individual Demographic Form populate throughout the system?

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →

Therap Presenters

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC

Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →

Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont

Documentation

Module Individual Demographics
Account Type Case Management, Oversight, Provider
Session Type Fast Track

12:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 12:15pm - 12:40pm CST

Lobby 1

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Moderators

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC

Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP

Therap Presenters

Melody Oakley

Senior Support Specialist, Therap Services, LLC

Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →

Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 1

Documentation

Module ISP Data, ISP Program
Session Type 1:1

12:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 12:15pm - 12:40pm CST

Lobby 2

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services, LLC

Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →

Thursday February 6, 2025 12:15pm - 12:40pm CST
Lobby 2

Documentation

Module ISP Data, ISP Program
Session Type 1:1

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking

Thursday February 6, 2025 12:15pm - 1:00pm CST

Edgewood

Review the workflow, advantages and use cases of each module.

Therap Presenters

Nicholas Alexander

Support Specialist, Therap Services, LLC

Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →

Margaret Gordon

Senior Support Specialist, Therap Services, LLC

Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:

Thursday February 6, 2025 12:15pm - 1:00pm CST
Edgewood

Documentation

Module Case Note, ISP Data, Time Tracking
Account Type Provider
Session Type Classic

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page

Thursday February 6, 2025 12:40pm - 1:00pm CST

Belmont

Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Therap Presenters

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC

Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont

Documentation

Account Type Case Management, Oversight, Provider
Session Type Fast Track

1:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish

Thursday February 6, 2025 1:00pm - 1:15pm CST

Evergreen

Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.

Moderators

Anna Bromberg

Deputy Director of Support, Therap Services, LLC

Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen

Documentation

Account Type Provider
Session Type Bootcamp

1:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 1:15pm - 1:40pm CST

Lobby 2

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services

Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 2

Documentation

Module ISP Data, ISP Program
Session Type 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 1:15pm - 1:40pm CST

Lobby 1

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC

Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →

Thursday February 6, 2025 1:15pm - 1:40pm CST
Lobby 1

Documentation

Module ISP Data, ISP Program
Session Type 1:1

1:15pm CST

Preparing for the General Event Report (GER)

Thursday February 6, 2025 1:15pm - 2:00pm CST

Hermitage A

Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.

Therap Presenters

Nicholas Alexander

Support Specialist, Therap Services, LLC

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC

Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →

Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A

Documentation

Module General Event Reports (GER), Provider Administration, Medication History
Account Type Provider
Session Type Classic

1:15pm CST

Bootcamp: ISP Programs Start to Finish

Thursday February 6, 2025 1:15pm - 3:00pm CST

Evergreen

Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters

Gerrit Hunt

Business Analyst, Therap Services, LLC

Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →

Tarin Tripp

Senior Support Specialist, Therap Services, LLC

Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →

Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen

Documentation

Module ISP Program
Account Type Provider
User Participation Required
Session Type Bootcamp

1:40pm CST

Individual History

Thursday February 6, 2025 1:40pm - 2:00pm CST

Belmont

Access and record historical information using Individual History as a helpful intake tool.

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Therap Presenters

Kristina Brockman

Support Specialist, Therap Services, LLC

Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont

Documentation

Module Individual History
Account Type Provider
Session Type Fast Track

2:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 2:15pm - 2:40pm CST

Lobby 2

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Letisha Ulmer

Director of Support, Therap Services, LLC

Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →

Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 2

Documentation

Module ISP Data, ISP Program
Session Type 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 2:15pm - 2:40pm CST

Lobby 1

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Moderators

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC

Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.

Therap Presenters

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC

Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →

Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 1

Documentation

Module ISP Data, ISP Program
Session Type 1:1

2:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 2:15pm - 2:40pm CST

Lobby 4

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services

Thursday February 6, 2025 2:15pm - 2:40pm CST
Lobby 4

Documentation

Module ISP Data, ISP Program
Session Type 1:1

2:15pm CST

GER Basics- Entering the Event

Thursday February 6, 2025 2:15pm - 3:00pm CST

Hermitage A

Diving into the 6 Event Types that make up the General Event Report (GER)

Therap Presenters

Mike McNeely

Senior Support Specialist, Therap Services, LLC

Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC

Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →

Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A

Documentation

Module General Event Reports (GER)
Account Type Provider
Session Type Classic

2:15pm CST

Introduction to Secure Video Documentation

Thursday February 6, 2025 2:15pm - 3:00pm CST

Kingsley

See how you can enhance documentation with videos in various modules

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley

Documentation

Module Secure Video Documentation
Account Type Provider
Session Type Classic

2:15pm CST

ISP Program 101

Thursday February 6, 2025 2:15pm - 3:00pm CST

McGavock A

Learn about the considerations for creating a quality ISP Program.

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services, LLC

Michael Tolman

Senior Support Specialist, Therap Services, LLC

Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →

Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A

Documentation

Module ISP Program
Account Type Provider
Session Type Classic

2:15pm CST

Staff Communication Tools

Thursday February 6, 2025 2:15pm - 3:00pm CST

Hermitage C

Communication is important! Take a look at commonly used tools for staff communication

Therap Presenters

Nicholas Alexander

Support Specialist, Therap Services, LLC

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC

Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C

Documentation

Module Provider Administration, T-Logs, Secure Communications (SComm), Calendar
Account Type Provider
Session Type Classic

3:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 3:15pm - 3:40pm CST

Lobby 4

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Therap Presenters

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 4

Documentation

Module ISP Data, ISP Program
Session Type 1:1

3:15pm CST

One-on-One for ISP Programs / Data / Reports

Thursday February 6, 2025 3:15pm - 3:40pm CST

Lobby 1

Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

Moderators

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services, LLC

Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.

Therap Presenters

Michael Tolman

Senior Support Specialist, Therap Services, LLC

Thursday February 6, 2025 3:15pm - 3:40pm CST
Lobby 1

Documentation

Module ISP Data, ISP Program
Session Type 1:1

3:15pm CST

Case Notes from Start to Finish

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage F

Setup and creation of Case Note Templates, documentation, and reporting

Therap Presenters

Amanda Nowakowski

Business Analyst, Therap Services, LLC

Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals... Read More →

Katie Xayaosa

Senior Support Specialist, Therap Services, LLC

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year?

Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F

Documentation

Module Case Note
Account Type Case Management, Provider, Oversight
Session Type Classic

3:15pm CST

GER Management and GERR

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage A

General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations

Therap Presenters

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC

Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:

Nancy Martin

Support Specialist, Therap Services, LLC

Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A

Documentation

Module GER Resolution, General Event Reports (GER)
Account Type Provider
Session Type Classic

3:15pm CST

Personal Finance

Thursday February 6, 2025 3:15pm - 4:00pm CST

Kingsley

Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC

Melody Oakley

Senior Support Specialist, Therap Services, LLC

Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley

Documentation

Module Personal Finance
Account Type Provider
Session Type Classic

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage D

Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.

Therap Presenters