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Thursday, February 6
 

10:15am CST

Billing Round Table
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

10:15am CST

A Discussion on How Therap Can Help States Meet Reporting Requirements for Assessments and Person-Centered Planning
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock A
We all recognize the value of assessments and person-centered planning. Therap has tools that can help States measure their system's responsiveness to a person-centered planning process. As States plan their compliance with the Access Rules and Quality Measure, Therap can provide your state the tools needed.
Therap Presenters
avatar for Dr. Beverly Buscemi, PhD

Dr. Beverly Buscemi, PhD

Director of Government Relations, Therap Services
Started in the field: 1996Joined the Therap Team: 2021Accreditations: Ambassador for Charting the Life Course, Previously certified as an Essential Lifestyle TrainingFavorite Thing about Working for Therap: I love the flexibility and the connection with co-workers and customers... Read More →
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Governmental Affairs Director, Therap Services
Started in the field: 1990Joined the Therap Team: 2015 (contracted consultant) 2023 as employee www.linkedin.com/in/jim-debeaugrine-983a5134Favorite Thing about Working for Therap: The relationships with coworkers and state employees and advocates across the U.S... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock A
  Quality Assurance & Reporting

10:30am CST

Infusing Person-Centered Planning into your Organization's Practices
Thursday February 6, 2025 10:30am - 11:30am CST
Marriott 3 & 4
Join this interactive session to learn how to utilize Person-Centered Principles and tools to build your team, increase communication, and decrease conflicts in your organization
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 10:30am - 11:30am CST
Marriott 3 & 4
  Person-Centered Planning & Assessments

11:40am CST

Table Topic: Managing Individuals
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

The Future of Mobile: A Developer Roundtable
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
avatar for Md Habibur Rahman

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
  Documentation

1:15pm CST

Tennessee Specific: Question & Answer Session
Thursday February 6, 2025 1:15pm - 2:00pm CST
Belle Meade
You've got questions? We've got answers! Come talk to other Tennessee users and get answers from the Therap Experts!
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Belle Meade
  State Specific

1:15pm CST

Bootcamp: ISP Programs Start to Finish
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
  Documentation

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

4:15pm CST

Boots, Blues, & Burning Billing Questions
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
Got burning billing questions? This is your chance to get answers! Join our expert panel for a live audience led Q&A.
Moderators
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
  General

4:15pm CST

Nashville Encore: Your Questions Answered
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts. 
Moderators
avatar for Rocky Eagon

Rocky Eagon

Support Specialist, Therap Services
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
  General

4:15pm CST

QA Jam Session: Solving Documentation Challenges Together
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage E
Got documentation dilemmas? Join our QA Jam Session!  Bring your toughest questions and tap into the collective wisdom of your peers and experts. Together, we'll find solutions and hit the high notes of quality documentation.
Moderators
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Therap Presenters
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/ 
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to collaborate with colleagues in various places across the country. Most Common Challenge you Help Customers Overcome: Moving... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage E
  Quality Assurance & Reporting

4:15pm CST

Pickin' & Plannin': A Brainstorming Session for New Training Materials
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
Got ideas for new training materials? Join the "Pickin' & Plannin'" session! Bring your best ideas for a brainstorming session on future materials with our training experts.

Users will need to bring a laptop or tablet to participate.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
  Staff Training
 
From $150.00
2025 Therap National Conference
From $150.00
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