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Company: Scheduling/EVV clear filter
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Thursday, February 6
 

10:15am CST

Troubleshooting EVV & HHA
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage B
Receiving Validation messages from HHA? Join us to troubleshoot some scenarios on why this happens and how you can fix it.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage B
  Scheduling / EVV

11:15am CST

Scheduling Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage B
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage B
  Scheduling / EVV

12:15pm CST

Comparing Billable Methods of Data Collection
Thursday February 6, 2025 12:15pm - 1:00pm CST
Two Rivers
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Two Rivers
  Billing

12:15pm CST

Scheduling/EVV Setup: New Individuals & Staff
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage B
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Managing Individual, Program, and Staff Schedules
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage B
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage B
  Scheduling / EVV

3:15pm CST

Quality Assurance in EVV
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage B
Are you in compliance? Reviewing what’s been scheduled, checked in/out of, converted to billing data or sent to the aggregator,  Visit Completion, ISP Data, Overlap, Aggregator Status
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage B
  Scheduling / EVV

4:15pm CST

Troubleshooting Common Scenarios with Scheduling/EVV
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage B
Review common scenarios that you may find yourself in when using Scheduling/EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage B
  Scheduling / EVV
 
From $150.00
2025 Therap National Conference
From $150.00
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