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Thursday, February 6
 

10:15am CST

Individual Intake
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
  Provider Admin / Access / Intake

10:15am CST

Planning for Implementation
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
Make a plan for implementing Therap. From selecting the right Provider Admins, staff training, and building your Therap account.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
  Provider Admin / Access / Intake

10:15am CST

Creating a Parent Portal
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
  Provider Admin / Access / Intake

10:15am CST

Day in the Life: Provider Administrator
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
  Provider Admin / Access / Intake

10:15am CST

Tennessee Specific: Provider Admin 101
Thursday February 6, 2025 10:15am - 11:00am CST
Belle Meade
Curated specifically for Tennessee users, review what it means to be a Provider Admin and the responsibilities that come along with the role.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Belle Meade
  State Specific

10:40am CST

Moving an Individual between Programs
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
  Provider Admin / Access / Intake

10:40am CST

Offline Contingency Planning
Thursday February 6, 2025 10:40am - 11:00am CST
Belmont
Contingency planning when the internet is out; a review of Therap's available resources
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 10:40am - 11:00am CST
Belmont
  Provider Admin / Access / Intake

11:15am CST

Discharging an Individual
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
A walkthrough of the discharge process and highlighting policy considerations along the way
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
  Provider Admin / Access / Intake

11:40am CST

Table Topic: Managing Individuals
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Developing Provider Admin Procedures
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
Review key functions provider admins complete in Therap and tools for process documentation. You will leave this session with draft checklists for key agency processes including new individual intake, moving an individual to a different program, discharging an individual, adding a new user, handling job changes for existing users, deactivating a user, and closing down a program.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
  Provider Admin / Access / Intake

12:15pm CST

Sites & Programs: The Cornerstone of Therap
Thursday February 6, 2025 12:15pm - 1:00pm CST
Oaklands
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Oaklands
  Provider Admin / Access / Intake

1:15pm CST

IDF, PDF, and IHP Configurations
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Preparing for the General Event Report (GER)
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
  Documentation

1:15pm CST

Ongoing Success After Implementation
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
Making the most of your Therap account. Reviewing the keys to auditing your account and planning for ongoing use of the system.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

Project Management 101
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
  Provider Admin / Access / Intake

2:15pm CST

Staff Communication Tools
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
  Documentation

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:40pm CST

Setting Up Notifications
Thursday February 6, 2025 4:40pm - 5:00pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Thursday February 6, 2025 4:40pm - 5:00pm CST
Belmont
  Provider Admin / Access / Intake
 
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2025 Therap National Conference
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Monday, February 3
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Kingsley
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