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Thursday, February 6
 

10:15am CST

Billing Round Table
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

11:15am CST

Beginners Roadmap to Billing
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
Join us for an informative session designed to help you navigate the basics of billing with ease! In this beginner-friendly presentation, we’ll cover key concepts such as understanding service authorizations, attendance, reporting timelines and billing data. Whether you're new to billing or just looking for a refresher, this roadmap will provide you with the tools and knowledge to manage payments confidently.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
User Presenters
avatar for Dawn Bailey

Dawn Bailey

Quality Assurance Manager, Goodwill SWFL
Dawn Bailey serves as the Quality Assurance Manager for Goodwill Industries of SWFL, ensuring that programs and services maintain the highest standards of excellence. With a commitment to continuous improvement, Dawn plays a key role in upholding quality across the organization to... Read More →
avatar for Jessica Tursi

Jessica Tursi

Director of Disability Services & Navigation, Goodwill SWFL
Jessica Tursi is the Director of Disability Services and Navigation at Goodwill Industries of SWFL. With over 10 years at Goodwill, she began as an occupational skills trainer and became one of Pathways to Opportunity’s first instructors. Prior to her current role, Jessica worked... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
  Billing

11:15am CST

Billing Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:55am CST

Join Us on the Path Towards Full Reimbursement
Thursday February 6, 2025 11:55am - 12:55pm CST
Marriott 1
Navigating obstacles to payment and maximizing resources to ensure successful billing
Therap Presenters
avatar for Nadine Finch

Nadine Finch

Director of Billing and EVV, Therap Services
Started in the field: 2002Joined the Therap Team: 2017Part of the Following Teams: Billing Scheduling/EVV
Thursday February 6, 2025 11:55am - 12:55pm CST
Marriott 1
  Billing

1:15pm CST

Basics of Being a Billing Admin and Best Practices
Thursday February 6, 2025 1:15pm - 2:00pm CST
Two Rivers
What does being a Billing Admin entail? Review the basics of what being a Billing Admin looks like and take home some best practices to implement at your agency.
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping Providers get setup to work more efficiently with their documentation and billing processes. Most Common Challenge you Help Customers Overcome: Understanding the Therap processes... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Two Rivers
  Billing

2:15pm CST

Billing 835's and Reconciliation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Two Rivers
Claim Reconciliation, Claim benefits with Reporting and uploading your 835’s
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the Field: 2016Joined the Therap Team: 2022Favorite Thing about Working for Therap: Being able to see the changes made in each of these providers' lives as they develop their knowledge and skills of their own Therap system.Favorite Therap Tip/Trick: Form IDs make it easy... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Two Rivers
  Billing

3:15pm CST

Billing Quality Assurance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Two Rivers
Reports in Billing Module, Report Library, Service Authorization Management/Updates, Billing Best Practices, Resources Page, and Billing Audit Guide.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop. 

Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping Providers get setup to work more efficiently with their documentation and billing processes. Most Common Challenge you Help Customers Overcome: Understanding the Therap processes... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Two Rivers
  Billing

3:15pm CST

Tennessee Specific: Reconciliation
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belle Meade
Curated specifically for Tennessee users, review the claim reconciliation process and beneficial reports.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belle Meade
  State Specific

4:15pm CST

Boots, Blues, & Burning Billing Questions
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
Got burning billing questions? This is your chance to get answers! Join our expert panel for a live audience led Q&A.
Moderators
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

Tennessee Specific: Resubmitting Claims
Thursday February 6, 2025 4:15pm - 5:00pm CST
Belle Meade
Curated specifically for Tennessee users, review the process of resubmitting claims to the payer.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Belle Meade
  State Specific
 
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2025 Therap National Conference
From $150.00
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Two Rivers
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