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Thursday, February 6
 

10:15am CST

Individual Intake
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Thursday February 6, 2025 10:15am - 10:35am CST
Cheekwood
  Provider Admin / Access / Intake

10:15am CST

Planning for Implementation
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
Make a plan for implementing Therap. From selecting the right Provider Admins, staff training, and building your Therap account.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Thursday February 6, 2025 10:15am - 10:35am CST
Belmont
  Provider Admin / Access / Intake

10:15am CST

GERS: Quality Data Can Lead to Quality Improvement
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
When an agency identifies the data required of them as well as data important to them, they can utilize the GER module of Therap to inform them of trending... IF the data is good. Quality data input from the direct staff, leads to quality information and the possibility for quality improvements. Initial and ongoing training and guidance to staff are key to maximizing use of the Therap GER module.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/ 
User Presenters
avatar for Peggy Maliski

Peggy Maliski

Director of Quality Assurance, Catholic Charities Disabilities Services
I have worked as a direct care staff, Supervisor of Community Programs, Director of Community Programs, and, for the past seven years, Director of Quality Assurance. I am passionate about the work we do, and about training and motivating the people we get to work alongside.
Thursday February 6, 2025 10:15am - 10:40am CST
Edgewood
  Documentation

10:15am CST

Billing Round Table
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

10:15am CST

Introduction to Secure Document Signing
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents. 
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 1998Joined the Therap Team: 2016Accreditations: Charting the Life Course Ambassadorhttps://www.linkedin.com/in/tricia-woods-620655298/ Favorite Thing about Working for Therap: My favorite thing about working at Therap is seeing providers go from paper documentation to electronic. I love knowing that we provide a meaningful solution to providers for streamlining processes and ensuring compliance.  Work-life balance is... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2023https://www.linkedin.com/in/andrewbrown8/Favorite Thing about Working for Therap: I love working with a team of people from all around the world. And I'm proud to work for a company with so many people who care to try and make life better for people with disabilities. Most Common Challenge you Help Customers Overcome... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

The Role of AI in Documentation
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Favorite Thing about Working for Therap: I get to be a resource for providers and help them improve their day-to-day operations.Most Common Challenge you Help Customers Overcome: Being able to offer configurable and affordable... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
  Documentation

10:15am CST

Creating a Parent Portal
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock C
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock C
  Provider Admin / Access / Intake

10:15am CST

Day in the Life: Provider Administrator
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock B
  Provider Admin / Access / Intake

10:15am CST

Reporting Across the Application
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
Overview of the different levels of reporting from searches, in module reports, module dashboards, Report Library reports, and Business Intelligence
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
  Quality Assurance & Reporting

10:15am CST

Troubleshooting EVV & HHA
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage B
Receiving Validation messages from HHA? Join us to troubleshoot some scenarios on why this happens and how you can fix it.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage B
  Scheduling / EVV

10:15am CST

Creating a Training Plan: Therap's Training Resources
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage F
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage F
  Staff Training

10:15am CST

Training Employees Who Struggle with Technology
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage A
Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage A
  Staff Training

10:15am CST

User Panel: Staff Training, Onboarding & Retention
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
Staffing can change in an instant. Hear other others take this on within their organizations.
Moderators
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
User Presenters
avatar for Alita Birn

Alita Birn

Quality Assurance Coordinator, Keshet
Alita Birn in the Quality Assurance Coordinator for the Adult Programs at Keshet, as well as a Certified Therap Trainer.When she is not reviewing files and creating google sheets, she enjoys baking, needlepointing and organizing.
avatar for Becca Hrdlicka

Becca Hrdlicka

Vice President of Operations, Innovative Services
When we implemented Therap a few years ago I was our organizational champion. I held the role of Regional Administrator overseeing a portion of operations.The most important part of our system setup was spending the time on change management. As an implementation team we worked with... Read More →
avatar for Chris Hackler

Chris Hackler

COO, Programs and Services, Therap Administrator, The Arc Caddo-Bossier
I am the COO and Therap Administrator for my agency, The Arc Caddo-Bossier. We went live with Phase 1 on July 1,2024. I did the training for 400+ employees over the course of 2 months for 4 modules. It was very successful. I then did the training again for Phase 2 and introduced 3... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Kingsley
  Staff Training

10:15am CST

An Introduction to Therap Connect
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services
Started in the field: 2011Joined the Therap Team: 2015Part of the following teams: Therap Connect Strategic Initiatives MarketingMost Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet.Favorite Therap Tip/Trick: Sleep Data T-Logs!Favorite... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
  State Specific

10:15am CST

Tennessee Specific: Provider Admin 101
Thursday February 6, 2025 10:15am - 11:00am CST
Belle Meade
Curated specifically for Tennessee users, review what it means to be a Provider Admin and the responsibilities that come along with the role.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Belle Meade
  State Specific

10:30am CST

Infusing Person-Centered Planning into your Organization's Practices
Thursday February 6, 2025 10:30am - 11:30am CST
Marriott 3 & 4
Join this interactive session to learn how to utilize Person-Centered Principles and tools to build your team, increase communication, and decrease conflicts in your organization
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 10:30am - 11:30am CST
Marriott 3 & 4
  Person-Centered Planning & Assessments

10:40am CST

Moving an Individual between Programs
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Thursday February 6, 2025 10:40am - 11:00am CST
Cheekwood
  Provider Admin / Access / Intake

11:15am CST

Discharging an Individual
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
A walkthrough of the discharge process and highlighting policy considerations along the way
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Thursday February 6, 2025 11:15am - 11:35am CST
Cheekwood
  Provider Admin / Access / Intake

11:15am CST

What is a Therap Certified Trainer?
Thursday February 6, 2025 11:15am - 11:35am CST
Belmont
Learn about the benefits and what it means to be a Therap Certified Trainer
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
Thursday February 6, 2025 11:15am - 11:35am CST
Belmont
  Provider Admin / Access / Intake

11:15am CST

Beginners Roadmap to Billing
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
Join us for an informative session designed to help you navigate the basics of billing with ease! In this beginner-friendly presentation, we’ll cover key concepts such as understanding service authorizations, attendance, reporting timelines and billing data. Whether you're new to billing or just looking for a refresher, this roadmap will provide you with the tools and knowledge to manage payments confidently.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
User Presenters
avatar for Dawn Bailey

Dawn Bailey

Quality Assurance Manager, Goodwill SWFL
Dawn Bailey serves as the Quality Assurance Manager for Goodwill Industries of SWFL, ensuring that programs and services maintain the highest standards of excellence. With a commitment to continuous improvement, Dawn plays a key role in upholding quality across the organization to... Read More →
avatar for Jessica Tursi

Jessica Tursi

Director of Disability Services & Navigation, Goodwill SWFL
Jessica Tursi is the Director of Disability Services and Navigation at Goodwill Industries of SWFL. With over 10 years at Goodwill, she began as an occupational skills trainer and became one of Pathways to Opportunity’s first instructors. Prior to her current role, Jessica worked... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Edgewood
  Billing

11:15am CST

Supervision Using Therap for Managers in Agencies Supporting Individuals with IDD
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
This presentation is designed for managers who are new to Therap, as well as experienced users looking to refine their supervisory practices.
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
User Presenters
avatar for Shawn Gibson

Shawn Gibson

Director, Adult Services, The Arc of Somerset County
I currently possess a Masters of Science in Sports Administration/Sports Management, and a post-grad certification in School Leadership. I desire to be recognized throughout the state of New Jersey as the role model for Person Centered programs and services for individuals with intellectual... Read More →
Thursday February 6, 2025 11:15am - 11:40am CST
Kingsley
  Quality Assurance & Reporting

11:15am CST

Billing Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Therap Mobile App
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock C
  Documentation

11:15am CST

Individual Agenda for Meetings and Reviews
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

11:15am CST

The Source of Truth in Therap: The IDF
Thursday February 6, 2025 11:15am - 12:00pm CST
Oaklands
The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Oaklands
  Provider Admin / Access / Intake

11:15am CST

Day in the Life: Manager / Supervisor
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock B
  Quality Assurance & Reporting

11:15am CST

Scheduling Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage B
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Hermitage B
  Scheduling / EVV

11:40am CST

What's on the Mobile App?
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
A quick overview of the modules available within the mobile app
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

11:40am CST

Table Topic: Managing Individuals
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Thursday February 6, 2025 11:40am - 12:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

Setting Up for Success in Health Tracking and the MAR
Thursday February 6, 2025 12:15pm - 12:35pm CST
Cheekwood
What are the building blocks of Health Tracking and MAR? Looking at Diagnoses, Allergies, Shared Contacts, Health Profile, and Demographics
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 12:15pm - 12:35pm CST
Cheekwood
  Health & Medical

12:15pm CST

Using SComm, T-Log’s, and GER’s in Therap for Maintenance Tracking in Community Programs
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
This presentation is to discuss our agencies usage of Scomm, T-Log and GER's to notify, track and follow up on maintenance items due. The process of a maintenance item from start to finish.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
User Presenters
avatar for Majhadi Marrow

Majhadi Marrow

Director of Leadership & Development, Heart to Heart
Hi I'm Majhadi from Wildwood, New Jersey. I've worked with Heart to Heart Home care for 7 years but I've been in the field, supporting individuals for almost 11 years. When I started out, I was a Patient Care Tech in an hospital or what's now streamlined as a DSP. Supporting individuals... Read More →
Thursday February 6, 2025 12:15pm - 12:40pm CST
Edgewood
  Documentation

12:15pm CST

Beginning Training for New Employees
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
A comprehensive video and user guide for new employees who are just starting to use Therap.
Moderators
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
User Presenters
avatar for Stephanie Berry

Stephanie Berry

Administrative Assistant, Branches Residential Services
Stephanie is an administrative assistant with Branches Residential Services in charge of maintaining Therap.
Thursday February 6, 2025 12:15pm - 12:40pm CST
Kingsley
  Staff Training

12:15pm CST

Comparing Billable Methods of Data Collection
Thursday February 6, 2025 12:15pm - 1:00pm CST
Two Rivers
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Two Rivers
  Billing

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to collaborate with colleagues in various places across the country. Most Common Challenge you Help Customers Overcome: Moving... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock C
  Documentation

12:15pm CST

The Future of Mobile: A Developer Roundtable
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
avatar for Md Habibur Rahman

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Thursday February 6, 2025 12:15pm - 1:00pm CST
Marriott 3 & 4
  Documentation

12:15pm CST

Making the Individual Plan Work for Your Agency
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
  Person-Centered Planning & Assessments

12:15pm CST

Developing Provider Admin Procedures
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
Review key functions provider admins complete in Therap and tools for process documentation. You will leave this session with draft checklists for key agency processes including new individual intake, moving an individual to a different program, discharging an individual, adding a new user, handling job changes for existing users, deactivating a user, and closing down a program.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage A
  Provider Admin / Access / Intake

12:15pm CST

Referral Process for Oversight, Case Management and Linked Providers
Thursday February 6, 2025 12:15pm - 1:00pm CST
General Thomas
Taking a look at the referral process for Unified Individuals in linked accounts.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
General Thomas
  Provider Admin / Access / Intake

12:15pm CST

Sites & Programs: The Cornerstone of Therap
Thursday February 6, 2025 12:15pm - 1:00pm CST
Oaklands
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Oaklands
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Quality Assurance Monitor
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

12:15pm CST

Scheduling/EVV Setup: New Individuals & Staff
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage B
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
Hermitage B
  Scheduling / EVV

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

12:40pm CST

Orders, Consents & Authorizations
Thursday February 6, 2025 12:40pm - 1:00pm CST
Cheekwood
A look into some of the Health Plus modules. Where to store non-med orders, create Types, Attaching Templates and Uploading Individual Consents
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 12:40pm - 1:00pm CST
Cheekwood
  Health & Medical

1:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Thursday February 6, 2025 1:00pm - 1:15pm CST
Evergreen
  Documentation

1:15pm CST

IDF, PDF, and IHP Configurations
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Basics of Being a Billing Admin and Best Practices
Thursday February 6, 2025 1:15pm - 2:00pm CST
Two Rivers
What does being a Billing Admin entail? Review the basics of what being a Billing Admin looks like and take home some best practices to implement at your agency.
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping Providers get setup to work more efficiently with their documentation and billing processes. Most Common Challenge you Help Customers Overcome: Understanding the Therap processes... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Two Rivers
  Billing

1:15pm CST

Preparing for the General Event Report (GER)
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage A
  Documentation

1:15pm CST

Day in the Life: Medical Supervisor
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.

Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock B
  Health & Medical

1:15pm CST

Diving into the Individual's Health Data Reports
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Kingsley
  Health & Medical

1:15pm CST

eCHAT, Care Plans and Individual Medical Information
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage F
Overview of the Comprehensive Health Assessment (eCHAT) and connection with Care Plans and other modules.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage F
  Health & Medical

1:15pm CST

Health Tracking 101
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage E
Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage E
  Health & Medical

1:15pm CST

IPOP Assessment
Thursday February 6, 2025 1:15pm - 2:00pm CST
Oaklands
Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Oaklands
  Person-Centered Planning & Assessments

1:15pm CST

Ongoing Success After Implementation
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
Making the most of your Therap account. Reviewing the keys to auditing your account and planning for ongoing use of the system.
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2024Favorite Thing about Working for Therap: I get to combine my "Data geek" talents with my love of helping the individuals in the IDD field.Favorite report: GER Management SummaryFavorite Module: BI Dashboard
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

Priority List for Oversight and Regular Providers
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage D
Using the Priority List to keep track of the individuals waiting for services
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage D
  Provider Admin / Access / Intake

1:15pm CST

Project Management 101
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
  Provider Admin / Access / Intake

1:15pm CST

Creating a Survey Dashboard Using ISP Data in Excel
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
Take your data a step further and develop your own Survey Dashboard using Therap's Excel based ISP Data reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
  Quality Assurance & Reporting

1:15pm CST

Reporting Across the Application
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock A
Overview of the different levels of reporting from searches, in module reports, module dashboards, Report Library reports, and Business Intelligence
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
McGavock A
  Quality Assurance & Reporting

1:15pm CST

Tennessee Specific: Question & Answer Session
Thursday February 6, 2025 1:15pm - 2:00pm CST
Belle Meade
You've got questions? We've got answers! Come talk to other Tennessee users and get answers from the Therap Experts!
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Belle Meade
  State Specific

1:15pm CST

Bootcamp: ISP Programs Start to Finish
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
Thursday February 6, 2025 1:15pm - 3:00pm CST
Evergreen
  Documentation

1:40pm CST

Individual History
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
Access and record historical information using Individual History as a helpful intake tool.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 1:40pm - 2:00pm CST
Belmont
  Documentation

1:40pm CST

NEW Daily MAR
Thursday February 6, 2025 1:40pm - 2:00pm CST
Cheekwood
Get an introduction to the features available in the new Daily MAR.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
Thursday February 6, 2025 1:40pm - 2:00pm CST
Cheekwood
  Health & Medical

2:15pm CST

The WHY of Person-Centered Planning
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
Over the years, person-centered planning has become a buzzword, but does it really matter? Do you find yourself asking, why do we even do this? Get inspired and challenged on getting back to the “WHY” of being person-centered.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
  Person-Centered Planning & Assessments

2:15pm CST

External Data Feed
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
Integrate Therap data into your own system with External Data Feed. Join us to learn more about how you can use ExDF at your agency.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
  Quality Assurance & Reporting

2:15pm CST

Billing 835's and Reconciliation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Two Rivers
Claim Reconciliation, Claim benefits with Reporting and uploading your 835’s
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the Field: 2016Joined the Therap Team: 2022Favorite Thing about Working for Therap: Being able to see the changes made in each of these providers' lives as they develop their knowledge and skills of their own Therap system.Favorite Therap Tip/Trick: Form IDs make it easy... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Two Rivers
  Billing

2:15pm CST

GER Basics- Entering the Event
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage A
  Documentation

2:15pm CST

Introduction to Secure Video Documentation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

2:15pm CST

ISP Program 101
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Staff Communication Tools
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage C
  Documentation

2:15pm CST

Appointments- Start to Finish
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage D
Review the full process of an appointment, from entering an appointment, managing statuses, results, and follow-ups.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage D
  Health & Medical

2:15pm CST

Health Screening and Recommendation
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage E
Need to keep track of recommended health screenings? This session will review considerations, documentation and reporting options.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage E
  Health & Medical

2:15pm CST

Medication History 101
Thursday February 6, 2025 2:15pm - 3:00pm CST
Oaklands
Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 2:15pm - 3:00pm CST
Oaklands
  Health & Medical

2:15pm CST

Assessments and Screening
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan module and available assessments.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
  Person-Centered Planning & Assessments

2:15pm CST

Quality Assurance for ISP Data
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock B
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
McGavock B
  Quality Assurance & Reporting

2:15pm CST

Managing Individual, Program, and Staff Schedules
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage B
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Training Management System
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage F
Learn how to setup TMS at your agency, including Classes, Courses, Sessions, reports & more!
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2024Favorite Thing about Working for Therap: I get to combine my "Data geek" talents with my love of helping the individuals in the IDD field.Favorite report: GER Management SummaryFavorite Module: BI Dashboard
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year? 
Thursday February 6, 2025 2:15pm - 3:00pm CST
Hermitage F
  Staff Training

2:40pm CST

Putting Person Centered Principles into Practice
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
Gain insight on how person-centered principles intersect with diversity, equity, inclusion, and accessibility (DEIA) practices to improve the quality of life for individuals, their families, and organizational culture.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
  Person-Centered Planning & Assessments

2:40pm CST

Searches are Reports!
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
Reviewing data using in-module searches
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Pivot Tables Around the Application
Thursday February 6, 2025 3:15pm - 3:35pm CST
Cheekwood
Using Pivot Tables to review data in a variety of modules such as ISP Programs, Saved Reports, Scheduling Slots and Vital Signs.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:15pm - 3:35pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Case Notes from Start to Finish
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
Setup and creation of Case Note Templates, documentation, and reporting
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year? 
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
  Documentation

3:15pm CST

GER Management and GERR
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage A
  Documentation

3:15pm CST

Personal Finance
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
  General

3:15pm CST

Care Plans 101
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage E
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage E
  Health & Medical

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

3:15pm CST

Quality Assurance in EVV
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage B
Are you in compliance? Reviewing what’s been scheduled, checked in/out of, converted to billing data or sent to the aggregator,  Visit Completion, ISP Data, Overlap, Aggregator Status
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage B
  Scheduling / EVV

3:15pm CST

Tennessee Specific: Reconciliation
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belle Meade
Curated specifically for Tennessee users, review the claim reconciliation process and beneficial reports.
Therap Presenters
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belle Meade
  State Specific

3:15pm CST

Therap Connect Brainstorming Session: Help us Shape the Future of Connect!
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belmont
Want to share your thoughts on the future of automated documentation? Join us for a spirited brainstorming session on what new devices we should connect with, how we can best use the data that is being collected, and much more.
Therap Presenters
avatar for David Turock

David Turock

Director, AI Research & Development, Therap Services
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams: Connect, New Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
Thursday February 6, 2025 3:15pm - 4:00pm CST
Belmont
  State Specific

3:40pm CST

Data Dashboards
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:15pm CST

Business Intelligence
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
Review of the available aggregate reporting dashboards within Business Intelligence
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Boots, Blues, & Burning Billing Questions
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
Got burning billing questions? This is your chance to get answers! Join our expert panel for a live audience led Q&A.
Moderators
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Started in the Field: 2013Year started at Therap: 2024Favorite Thing about Working for Therap: I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for staff/colleagues!Favorite Therap tip or trick: Tap into the long awaited, newly... Read More →
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
  General

4:15pm CST

Contact List Corral
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
Wrangle your Therap team's contact info at the Contact List Corral!  We'll help you round up those important connections and get you on your way.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2023Favorite Thing about Working for Therap: Being able to help customers navigate through challenges in their business by using Therap.Most Common Challenge you Help Customers Overcome: The most common challenge is how to look... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
  General

4:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 4:15pm - 5:00pm CST
Cumberland
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love working for a company that is thoughtful and inclusive with its team members, as well as always focused on doing the right thing - not only for the team, but our customers as well. Most... Read More →
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 1998Joined the Therap Team: 2016Accreditations: Charting the Life Course Ambassadorhttps://www.linkedin.com/in/tricia-woods-620655298/ Favorite Thing about Working for Therap: My favorite thing about working at Therap is seeing providers go from paper documentation to electronic. I love knowing that we provide a meaningful solution to providers for streamlining processes and ensuring compliance.  Work-life balance is... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Favorite Thing about Working for Therap: I get to be a resource for providers and help them improve their day-to-day operations.Most Common Challenge you Help Customers Overcome: Being able to offer configurable and affordable... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Cumberland
  General

4:15pm CST

Nashville Encore: Your Questions Answered
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts. 
Moderators
avatar for Rocky Eagon

Rocky Eagon

Support Specialist, Therap Services
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
  General

4:15pm CST

GER Quality Assurance
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage A
  Quality Assurance & Reporting

4:15pm CST

QA Jam Session: Solving Documentation Challenges Together
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage E
Got documentation dilemmas? Join our QA Jam Session!  Bring your toughest questions and tap into the collective wisdom of your peers and experts. Together, we'll find solutions and hit the high notes of quality documentation.
Moderators
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Therap Presenters
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/ 
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to collaborate with colleagues in various places across the country. Most Common Challenge you Help Customers Overcome: Moving... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage E
  Quality Assurance & Reporting

4:15pm CST

Troubleshooting Common Scenarios with Scheduling/EVV
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage B
Review common scenarios that you may find yourself in when using Scheduling/EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage B
  Scheduling / EVV

4:15pm CST

Pickin' & Plannin': A Brainstorming Session for New Training Materials
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
Got ideas for new training materials? Join the "Pickin' & Plannin'" session! Bring your best ideas for a brainstorming session on future materials with our training experts.

Users will need to bring a laptop or tablet to participate.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
  Staff Training
 
From $150.00
2025 Therap National Conference
From $150.00
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