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Thursday, February 6
 

10:15am CST

The Role of AI in Documentation
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Favorite Thing about Working for Therap: I get to be a resource for providers and help them improve their day-to-day operations.Most Common Challenge you Help Customers Overcome: Being able to offer configurable and affordable... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E
  Documentation

10:15am CST

Creating a Parent Portal
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock C
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock C
  Provider Admin / Access / Intake

10:15am CST

Oversight Configurations for Linked Providers
Thursday February 6, 2025 10:15am - 11:00am CST
General Thomas
Looking at the settings and configurations that can be enabled from the Oversight account, then trickle down to Linked Providers.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
General Thomas
  Provider Admin / Access / Intake

10:15am CST

A Discussion on How Therap Can Help States Meet Reporting Requirements for Assessments and Person-Centered Planning
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock A
We all recognize the value of assessments and person-centered planning. Therap has tools that can help States measure their system's responsiveness to a person-centered planning process. As States plan their compliance with the Access Rules and Quality Measure, Therap can provide your state the tools needed.
Therap Presenters
avatar for Dr. Beverly Buscemi, PhD

Dr. Beverly Buscemi, PhD

Director of Government Relations, Therap Services
Started in the field: 1996Joined the Therap Team: 2021Accreditations: Ambassador for Charting the Life Course, Previously certified as an Essential Lifestyle TrainingFavorite Thing about Working for Therap: I love the flexibility and the connection with co-workers and customers... Read More →
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Governmental Affairs Director, Therap Services
Started in the field: 1990Joined the Therap Team: 2015 (contracted consultant) 2023 as employee www.linkedin.com/in/jim-debeaugrine-983a5134Favorite Thing about Working for Therap: The relationships with coworkers and state employees and advocates across the U.S... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
McGavock A
  Quality Assurance & Reporting

10:15am CST

Reporting Across the Application
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
Overview of the different levels of reporting from searches, in module reports, module dashboards, Report Library reports, and Business Intelligence
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 10:15am - 11:00am CST
Oaklands
  Quality Assurance & Reporting

10:15am CST

An Introduction to Therap Connect
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services
Started in the field: 2011Joined the Therap Team: 2015Part of the following teams: Therap Connect Strategic Initiatives MarketingMost Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet.Favorite Therap Tip/Trick: Sleep Data T-Logs!Favorite... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D
  State Specific

11:15am CST

Billing Overview
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
Thursday February 6, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Individual Agenda for Meetings and Reviews
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

12:15pm CST

IDF Mapping
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
Where does all the data on the Individual Demographic Form populate throughout the system?
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont
  Documentation

12:15pm CST

Making the Individual Plan Work for Your Agency
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
McGavock A
  Person-Centered Planning & Assessments

12:15pm CST

Referral Process for Oversight, Case Management and Linked Providers
Thursday February 6, 2025 12:15pm - 1:00pm CST
General Thomas
Taking a look at the referral process for Unified Individuals in linked accounts.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
Thursday February 6, 2025 12:15pm - 1:00pm CST
General Thomas
  Provider Admin / Access / Intake

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont
  Documentation

1:15pm CST

IDF, PDF, and IHP Configurations
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Project Management 101
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage B
  Provider Admin / Access / Intake

1:15pm CST

Creating a Survey Dashboard Using ISP Data in Excel
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
Take your data a step further and develop your own Survey Dashboard using Therap's Excel based ISP Data reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 1:15pm - 2:00pm CST
Hermitage C
  Quality Assurance & Reporting

2:15pm CST

The WHY of Person-Centered Planning
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
Over the years, person-centered planning has become a buzzword, but does it really matter? Do you find yourself asking, why do we even do this? Get inspired and challenged on getting back to the “WHY” of being person-centered.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont
  Person-Centered Planning & Assessments

2:15pm CST

External Data Feed
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
Integrate Therap data into your own system with External Data Feed. Join us to learn more about how you can use ExDF at your agency.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood
  Quality Assurance & Reporting

2:15pm CST

Assessments and Screening
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan module and available assessments.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood
  Person-Centered Planning & Assessments

2:40pm CST

Putting Person Centered Principles into Practice
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
Gain insight on how person-centered principles intersect with diversity, equity, inclusion, and accessibility (DEIA) practices to improve the quality of life for individuals, their families, and organizational culture.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont
  Person-Centered Planning & Assessments

2:40pm CST

Searches are Reports!
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
Reviewing data using in-module searches
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Thursday February 6, 2025 2:40pm - 3:00pm CST
Cheekwood
  Quality Assurance & Reporting

3:15pm CST

Case Notes from Start to Finish
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
Setup and creation of Case Note Templates, documentation, and reporting
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year? 
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F
  Documentation

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Hit the Right Notes: A Package Lookup
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
Hit the right notes with your Therap package!  Stop by for a quick check-in and discover which features are available to you.  
Therap Presenters
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C
  General

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

  • Person-Centered Principles
  • Documentation in Therap
  • Opportunities and Barriers to using Therap for person-centered practices
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood
  Person-Centered Planning & Assessments

3:40pm CST

Data Dashboards
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:15pm CST

Business Intelligence
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
Review of the available aggregate reporting dashboards within Business Intelligence
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood
  Quality Assurance & Reporting

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B
  General

4:15pm CST

Contact List Corral
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
Wrangle your Therap team's contact info at the Contact List Corral!  We'll help you round up those important connections and get you on your way.
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
avatar for Pete Ratekin

Pete Ratekin

Director of Provider Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2023Favorite Thing about Working for Therap: Being able to help customers navigate through challenges in their business by using Therap.Most Common Challenge you Help Customers Overcome: The most common challenge is how to look... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood
  General

4:15pm CST

Nashville Encore: Your Questions Answered
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts. 
Moderators
avatar for Rocky Eagon

Rocky Eagon

Support Specialist, Therap Services
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the Field: 1993Joined the Therap Team: 2014Favorite Thing about Working for Therap: The teamwork and camaraderie. The ability to learn new things everyday.Most Common Challenge you Help Customers Overcome: How best to use a module to meet the needs of the customer.Favorite... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C
  General

4:15pm CST

Pickin' & Plannin': A Brainstorming Session for New Training Materials
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
Got ideas for new training materials? Join the "Pickin' & Plannin'" session! Bring your best ideas for a brainstorming session on future materials with our training experts.

Users will need to bring a laptop or tablet to participate.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands
  Staff Training
 
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2025 Therap National Conference
From $150.00
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