2025 Therap National Conference: Full Schedule

The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.

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10:15am CST

The Role of AI in Documentation

Thursday February 6, 2025 10:15am - 11:00am CST

Hermitage E

Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →

Jenifer King

Business Development Territory Manager, Therap Services

Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: SalesWhat are you most excited for at the National Conference: Meeting Therap Customers and Staff in person

Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage E

Documentation

Account Type Oversight, Case Management, Provider
Session Type Classic

10:15am CST

Creating a Parent Portal

Thursday February 6, 2025 10:15am - 11:00am CST

McGavock C

Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.

Therap Presenters

Amy Kahler

Senior Support Specialist, Therap Services

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday February 6, 2025 10:15am - 11:00am CST
McGavock C

Provider Admin / Access / Intake

Module Provider Administration, Secure Document Signing (SDS), Secure Communications (SComm)
Account Type Case Management, Oversight, Provider
Session Type Classic

10:15am CST

An Introduction to Therap Connect

Thursday February 6, 2025 10:15am - 11:00am CST

Hermitage D

Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.

Therap Presenters

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services

Started in the field: 2011Joined the Therap Team: 2015Part of the following teams: Therap Connect Strategic Initiatives MarketingMost Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet.Favorite Therap Tip/Trick: Sleep Data T-Logs!Favorite... Read More →

Jennifer Zorek

Senior Support Specialist, Therap Services

Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →

Thursday February 6, 2025 10:15am - 11:00am CST
Hermitage D

State Specific

Module Therap Connect
Account Type Oversight, Case Management, Provider
Session Type Classic

11:15am CST

Individual Agenda for Meetings and Reviews

Thursday February 6, 2025 11:15am - 12:00pm CST

McGavock A

The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year

Therap Presenters

Sarah Papenhausen

Senior Business Analyst, Therap Services

Sarah Cummings

Assistant Director of Support, Therap Services

Joined the Therap Team: 2024Part of the following teams: State

Thursday February 6, 2025 11:15am - 12:00pm CST
McGavock A

Person-Centered Planning & Assessments

Module Individual Agenda; Plan; PFW
Account Type Case Management, Oversight, Provider
Session Type Classic

12:15pm CST

IDF Mapping

Thursday February 6, 2025 12:15pm - 12:35pm CST

Belmont

Where does all the data on the Individual Demographic Form populate throughout the system?

Moderators

Gloria Caballero

Project Manager, Therap Services

Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →

Therap Presenters

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services

Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →

Thursday February 6, 2025 12:15pm - 12:35pm CST
Belmont

Documentation

Module Individual Demographics
Account Type Case Management, Oversight, Provider
Session Type Fast Track

12:15pm CST

Referral Process for Oversight, Case Management and Linked Providers

Thursday February 6, 2025 12:15pm - 1:00pm CST

General Thomas

Taking a look at the referral process for Unified Individuals in linked accounts.

Therap Presenters

Amanda Nowakowski

Business Analyst, Therap Services

Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →

Leah Sewell

Assistant Director of Support, State, Therap Services

Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →

Thursday February 6, 2025 12:15pm - 1:00pm CST
General Thomas

Provider Admin / Access / Intake

Module Referral
Account Type Provider, Oversight, Case Management
Session Type Classic

12:40pm CST

To-Do Counts on the Dashboard and Individual Home Page

Thursday February 6, 2025 12:40pm - 1:00pm CST

Belmont

Sorting your To-Do tab and having guidelines on what to view and what is key for successful workflows.

Moderators

Gloria Caballero

Project Manager, Therap Services

Therap Presenters

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services

Thursday February 6, 2025 12:40pm - 1:00pm CST
Belmont

Documentation

Account Type Case Management, Oversight, Provider
Session Type Fast Track

1:15pm CST

IDF, PDF, and IHP Configurations

Thursday February 6, 2025 1:15pm - 1:35pm CST

Belmont

Creating PDFs of Individual Information and configuring the items on the Individual Home Page to suit your agency’s needs.

Moderators

Gloria Caballero

Project Manager, Therap Services

Therap Presenters

Kristina Brockman

Support Specialist, Therap Services

Thursday February 6, 2025 1:15pm - 1:35pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Account Type Provider, Oversight, Case Management
Session Type Fast Track

2:15pm CST

The WHY of Person-Centered Planning

Thursday February 6, 2025 2:15pm - 2:35pm CST

Belmont

Over the years, person-centered planning has become a buzzword, but does it really matter? Do you find yourself asking, why do we even do this? Get inspired and challenged on getting back to the “WHY” of being person-centered.

Moderators

Jennifer Wilhoit

Project Manager, State, Therap Services

Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →

Therap Presenters

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services

Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →

Thursday February 6, 2025 2:15pm - 2:35pm CST
Belmont

Person-Centered Planning & Assessments

Account Type Oversight, Case Management, Provider
Session Type Fast Track

2:15pm CST

External Data Feed

Thursday February 6, 2025 2:15pm - 2:35pm CST

Cheekwood

Integrate Therap data into your own system with External Data Feed. Join us to learn more about how you can use ExDF at your agency.

Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Thursday February 6, 2025 2:15pm - 2:35pm CST
Cheekwood

Quality Assurance & Reporting

Module External Data Feed
Account Type Case Management, Oversight, Provider
Session Type Fast Track

2:15pm CST

Assessments and Screening

Thursday February 6, 2025 2:15pm - 3:00pm CST

Edgewood

Overview of the Assessments & Screening module functionality, integration with the Individual Plan module and available assessments.

Therap Presenters

Deborah Brito

Senior Support Specialist II, Therap Services

Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →

Sarah Cummings

Assistant Director of Support, Therap Services

Joined the Therap Team: 2024Part of the following teams: State

Thursday February 6, 2025 2:15pm - 3:00pm CST
Edgewood

Person-Centered Planning & Assessments

Module Assessment & Screening
Account Type Oversight, Case Management, Provider
Session Type Classic

2:40pm CST

Putting Person Centered Principles into Practice

Thursday February 6, 2025 2:40pm - 3:00pm CST

Belmont

Gain insight on how person-centered principles intersect with diversity, equity, inclusion, and accessibility (DEIA) practices to improve the quality of life for individuals, their families, and organizational culture.

Moderators

Jennifer Wilhoit

Project Manager, State, Therap Services

Therap Presenters

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services

Thursday February 6, 2025 2:40pm - 3:00pm CST
Belmont

Person-Centered Planning & Assessments

Account Type Case Management, Oversight, Provider
Session Type Fast Track

3:15pm CST

Pivot Tables Around the Application

Thursday February 6, 2025 3:15pm - 3:35pm CST

Cheekwood

Using Pivot Tables to review data in a variety of modules such as ISP Programs, Saved Reports, Scheduling Slots and Vital Signs.

Therap Presenters

Nicholas Alexander

Support Specialist II, Therap Services

Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →

Thursday February 6, 2025 3:15pm - 3:35pm CST
Cheekwood

Quality Assurance & Reporting

Account Type Case Management, Provider
Session Type Fast Track

3:15pm CST

Case Notes from Start to Finish

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage F

Setup and creation of Case Note Templates, documentation, and reporting

Therap Presenters

Amanda Nowakowski

Business Analyst, Therap Services

Katie Xayaosa

Senior Support Specialist II, Therap Services

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?

Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage F

Documentation

Module Case Note
Account Type Case Management, Provider, Oversight
Session Type Classic

3:15pm CST

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage D

Unlock the power of questions! Learn how to seamlessly integrate questionnaires into your existing modules – from Case Notes and Individual Plans to Priority List and beyond.

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services

Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →

Tarin Tripp

Senior Support Specialist II, Therap Services

Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →

Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage D

Documentation

Module Questionnaire
Account Type Case Management, Oversight, Provider
Session Type Classic

3:15pm CST

Hit the Right Notes: A Package Lookup

Thursday February 6, 2025 3:15pm - 4:00pm CST

Hermitage C

Hit the right notes with your Therap package! Stop by for a quick check-in and discover which features are available to you.

Therap Presenters

Julie Bowden

Business Development Territory Manager, Therap Services

Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales

Tiffany Brown

Business Development Territory Manager, Therap Services

Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →

Parisha Zermin

Assistant Business Development Consultant II, Therap Services

Thursday February 6, 2025 3:15pm - 4:00pm CST
Hermitage C

General

Account Type Provider, Case Management, Oversight
Session Type Classic

3:15pm CST

Table Topic: Person Centered Discussion with Dr. Dotson

Thursday February 6, 2025 3:15pm - 4:00pm CST

Edgewood

Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated person-centered topics:

Person-Centered Principles
Documentation in Therap
Opportunities and Barriers to using Therap for person-centered practices

Therap Presenters

Heather Daily

Business Development Territory Manager, Therap Services

Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services

Thursday February 6, 2025 3:15pm - 4:00pm CST
Edgewood

Person-Centered Planning & Assessments

Account Type Case Management, Oversight, Provider
User Participation Required
Session Type Fast Track

3:40pm CST

Data Dashboards

Thursday February 6, 2025 3:40pm - 4:00pm CST

Cheekwood

Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data

Therap Presenters

Nicholas Alexander

Support Specialist II, Therap Services

Thursday February 6, 2025 3:40pm - 4:00pm CST
Cheekwood

Quality Assurance & Reporting

Module General Event Reports (GER), GER Resolution, Case Note, Referral, Individual Demographics, Attendance, ISP Data
Account Type Case Management, Oversight, Provider
Session Type Fast Track

4:15pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms

Thursday February 6, 2025 4:15pm - 4:35pm CST

Belmont

Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.

Moderators

Jennifer Wilhoit

Project Manager, State, Therap Services

Therap Presenters

Devin Hardy

Support Specialist II, Therap Services

Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →

Thursday February 6, 2025 4:15pm - 4:35pm CST
Belmont

Provider Admin / Access / Intake

Module Secure Communications (SComm), Provider Administration
Account Type Provider, Case Management, Oversight
Session Type Fast Track

4:15pm CST

Business Intelligence

Thursday February 6, 2025 4:15pm - 4:35pm CST

Cheekwood

Review of the available aggregate reporting dashboards within Business Intelligence

Therap Presenters

Michael Tolman

Senior Support Specialist II, Therap Services

Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →

Thursday February 6, 2025 4:15pm - 4:35pm CST
Cheekwood

Quality Assurance & Reporting

Module Business Intelligence (BI)
Account Type Case Management, Oversight, Provider
Session Type Fast Track

4:15pm CST

Bluegrass Brainstorm: Explore the Future of Therap

Thursday February 6, 2025 4:15pm - 5:00pm CST

McGavock B

Join fellow Therap users and explore the future of Therap. Chart new territories and envision what's possible.

Therap Presenters

Justin M. Brockie

Chief Operating Officer, Therap Services

A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →

Caiti Woodburn

Assistant Director of Support, State, Therap Services

Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services

Thursday February 6, 2025 4:15pm - 5:00pm CST
McGavock B

General

Account Type Provider, Oversight, Case Management
User Participation Required
Session Type Classic

4:15pm CST

Contact List Corral

Thursday February 6, 2025 4:15pm - 5:00pm CST

Edgewood

Wrangle your Therap team's contact info at the Contact List Corral! We'll help you round up those important connections and get you on your way.

Therap Presenters

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services

Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →

Pete Ratekin

Director of Provider Support, Therap Services

Started in the field: 2003 Joined the Therap Team: 2023 Part of the Following Teams: Multi-State/LAMP Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community... Read More →

Thursday February 6, 2025 4:15pm - 5:00pm CST
Edgewood

General

Account Type Provider, Case Management, Oversight

4:15pm CST

Nashville Encore: Your Questions Answered

Thursday February 6, 2025 4:15pm - 5:00pm CST

Hermitage C

Join us for this audience led Q&A. Bring any questions you didn't have an opportunity to ask during the conference and pose them to our experts.

Moderators

Rocky Eagon

Support Specialist, Therap Services

Therap Presenters

Jeff Covington

Director of Support, Therap Services

Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →

Catherine Hauser

Assistant Director of Support, Therap Services

Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →

Thursday February 6, 2025 4:15pm - 5:00pm CST
Hermitage C

General

Account Type Case Management, Oversight, Provider
User Participation Required
Session Type Classic

4:15pm CST

Pickin' & Plannin': A Brainstorming Session for New Training Materials

Thursday February 6, 2025 4:15pm - 5:00pm CST

Oaklands

Got ideas for new training materials? Join the "Pickin' & Plannin'" session! Bring your best ideas for a brainstorming session on future materials with our training experts.

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services

Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →

Nick Anderson

Senior Support Specialist II, Therap Services

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →

Thursday February 6, 2025 4:15pm - 5:00pm CST
Oaklands

Staff Training

Account Type Provider, Case Management, Oversight
User Participation Required
Session Type Classic

2025 Therap National Conference

From $125.00