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Wednesday, February 5
 

10:15am CST

Comparing Billable Methods of Data Collection
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
  Billing

10:15am CST

Where Do I Put That: Health & Medical
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
Where is certain medical information kept? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
  Documentation

10:15am CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock A
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock A
  Documentation

10:15am CST

Day in the Life: Employment Specialist
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
Intake an Individual and schedule upcoming meetings, apply ISP Program templates, document employment contacts and Individuals progress through Supported Employment
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Wednesday February 5, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Video Documentation
Wednesday February 5, 2025 10:15am - 11:00am CST
Kingsley
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Kingsley
  Documentation

10:15am CST

Appointments- Start to Finish
Wednesday February 5, 2025 10:15am - 11:00am CST
Belle Meade
Review the full process of an appointment, from entering an appointment, managing statuses, results, and follow-ups.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 10:15am - 11:00am CST
Belle Meade
  Health & Medical

10:15am CST

Health Screening and Recommendation
Wednesday February 5, 2025 10:15am - 11:00am CST
Two Rivers
Need to keep track of recommended health screenings? This session will review considerations, documentation and reporting options.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Two Rivers
  Health & Medical

10:15am CST

Transitioning to the NEW Daily MAR
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage F
This session is for users of the legacy / monthly MAR to get an understanding of the changes in policy and procedure they will need to adapt to use the new module.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage F
  Health & Medical

10:15am CST

Person Centered Planning for Employment Success
Wednesday February 5, 2025 10:15am - 11:00am CST
Oaklands
Taking a look at the variety of tools to develop person centered plans for Supported Employment success.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Oaklands
  Person-Centered Planning & Assessments

10:15am CST

Priority List for Oversight and Regular Providers
Wednesday February 5, 2025 10:15am - 11:00am CST
Edgewood
Using the Priority List to keep track of the individuals waiting for services
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Edgewood
  Provider Admin / Access / Intake

10:15am CST

Project Management 101
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage E
Therap Implementation requires management of all of the moving parts; learn some basics to assist with your journey
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage E
  Provider Admin / Access / Intake

10:15am CST

Using Google Sheets when Excel isn't an Option
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage D
Don't have access to Excel? No problem! Review how you can use Google Sheets to organize Therap data into meaningful information.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage D
  Quality Assurance & Reporting

10:15am CST

Managing Individual, Program, and Staff Schedules
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage A
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage A
  Scheduling / EVV

10:15am CST

Bootcamp: Daily MAR
Wednesday February 5, 2025 10:15am - 12:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Create medications of various types, administration schedules, and create a fully functioning MAR. 
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 10:15am - 12:00pm CST
Evergreen
  Health & Medical

10:40am CST

What’s in a Claim Status?
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
Learn about the different status of claims and how the claim status can be changed
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
  Billing

10:40am CST

Where Do I Put That: Attachments
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
Mapping out your document crosswalk and maximizing your file storage across the application
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
  Documentation

11:15am CST

835 Teaser
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
What does the 835 file look like? How to upload the 835, view the PDF version and reports that would be beneficial
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
  Billing

11:15am CST

Where Do I Put That: Daily Notes
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
Where should you put daily notes? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
  Documentation

11:15am CST

Personal Finance
Wednesday February 5, 2025 11:15am - 12:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 12:00pm CST
Kingsley
  Documentation

11:15am CST

Staff Communication Tools
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A
  Documentation

11:15am CST

Diving into the Individual's Health Data Reports
Wednesday February 5, 2025 11:15am - 12:00pm CST
Belle Meade
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
Belle Meade
  Health & Medical

11:15am CST

Therap Connect Brainstorming Session: Help us Shape the Future of Connect!
Wednesday February 5, 2025 11:15am - 12:00pm CST
Oaklands
Join us for a spirited conversation about the Therap Connect system and connected devices! We will discuss functionality and answer your questions.
Therap Presenters
avatar for David Turock

David Turock

Director of Artificial Intelligence R&D, Therap Services, LLC
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams:ConnectNew Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services, LLC
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 12:00pm CST
Oaklands
  Interoperability

11:15am CST

Day in the Life: State Intake Coordinator
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
Accessing the application from a state perspective Oversight account: Logging a call in Information & Referral (I&R), using the Priority List, and managing IDFs.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock B
  Provider Admin / Access / Intake

11:15am CST

The Source of Truth in Therap: The IDF
Wednesday February 5, 2025 11:15am - 12:00pm CST
Edgewood
The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 12:00pm CST
Edgewood
  Provider Admin / Access / Intake

11:15am CST

GER Quality Assurance
Wednesday February 5, 2025 11:15am - 12:00pm CST
Two Rivers
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 12:00pm CST
Two Rivers
  Quality Assurance & Reporting

11:15am CST

Reporting Across the Application
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock A
Overview of the different levels of reporting from searches, in module reports, module dashboards, Report Library reports, and Business Intelligence
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Wednesday February 5, 2025 11:15am - 12:00pm CST
McGavock A
  Quality Assurance & Reporting

11:40am CST

Table Topic: Where Do I Put That?
Wednesday February 5, 2025 11:40am - 12:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how your organization maximizes the storage capabilities across the application. 
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:40am - 12:00pm CST
Belmont
  Documentation

12:00pm CST

Bootcamp Check-In: Training Navigators
Wednesday February 5, 2025 12:00pm - 12:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Wednesday February 5, 2025 12:00pm - 12:15pm CST
Evergreen
  Staff Training

12:15pm CST

Self Password Reset, 2FA, Biometric Login
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
Security and Flexibility: adding a second layer of authentication to staff logins, freeing up your managers from password resets, and allowing staff to easily log into the mobile app.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
  Provider Admin / Access / Intake

12:15pm CST

Case Notes from Start to Finish
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
Setup and creation of Case Note Templates, documentation, and reporting.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood
  Documentation

12:15pm CST

Therap Mobile App
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Two Rivers
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Two Rivers
  Documentation

12:15pm CST

eCHAT, Care Plans and Individual Medical Information
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Belle Meade
Overview of the Comprehensive Health Assessment (eCHAT) and connection with Care Plans and other modules.
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Belle Meade
  Health & Medical

12:15pm CST

IPOP Assessment
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Kingsley
Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Kingsley
  Person-Centered Planning & Assessments

12:15pm CST

Overview of the Behavior Plan
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Hermitage A
Taking a look at Admin configurations, Plan creation, Data entry, Reporting, and the role of Significant Life Events.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

Creating a Training Plan: Therap's Training Resources
Wednesday February 5, 2025 12:15pm - 1:00pm CST
McGavock A
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Wednesday February 5, 2025 12:15pm - 1:00pm CST
McGavock A
  Staff Training

12:15pm CST

Training Management System
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Oaklands
Learn how to setup TMS at your agency, including Classes, Courses, Sessions, reports & more!
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 1:00pm CST
Oaklands
  Staff Training

12:15pm CST

Bootcamp: Training Navigators
Wednesday February 5, 2025 12:15pm - 1:35pm CST
Evergreen
Signups will open on December 18th, 2024.This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

.New to ISP Programs or Case Notes? Join us to use our new Navigator training tool and give feedback to our Digital Transformation Team. 
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 1:35pm CST
Evergreen
  Staff Training

12:40pm CST

Billing Business Intelligence Dashboard
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
Travel along each key piece of the Billing Roadmap, such as documenting Services Provided, Generating Billing, Submitting Claims, Reviewing Reports and Reconciliation
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
  Billing

12:40pm CST

Access for All: Internal and External Users
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
Different Users need different access. Join us to review the differences between internal and external user setup along with key considerations.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Setting Up Notifications
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

Medication History 101
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage E
Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage E
  Health & Medical

1:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Referral Process for Oversight, Case Management and Linked Providers
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Edgewood
Taking a look at the referral process for Unified Individuals in linked accounts.
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

An Introduction to Data Driven Outcomes
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage F
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage F
  Quality Assurance & Reporting

1:15pm CST

Business Intelligence Updates and Advanced Analytics
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Belle Meade
This session will cover updates to Therap's Business Intelligence platform.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Belle Meade
  Quality Assurance & Reporting

1:15pm CST

Creating a Behavior Dashboard in Excel
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage D
Take your data a step further and develop your own Behavior Dashboard using Therap's Excel based reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage D
  Quality Assurance & Reporting

1:15pm CST

Quality Assurance for ISP Data
Wednesday February 5, 2025 1:15pm - 2:00pm CST
McGavock A
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Wednesday February 5, 2025 1:15pm - 2:00pm CST
McGavock A
  Quality Assurance & Reporting

1:15pm CST

An Insight to State Government and the role of the Government Business Development Team
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Oaklands
Get an insight to the workings of State Government from members of our Government Business Development Team
Therap Presenters
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services, LLC
Started in the field: 1986 Joined the Therap Team: 2022 Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Oaklands
  State Specific

1:15pm CST

New Jersey User Group Discussion
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage B
Meet other providers and discuss topics relevant to what's happening in your state.
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage B
  State Specific

1:40pm CST

Benefits of the Billing Summary Report
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
Explore the many benefits of this Report that can help identify incorrect data or potentially missed steps in your Billing process
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
  Billing

1:40pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
  Provider Admin / Access / Intake

2:00pm CST

Bootcamp Check-In: ISP Programs Start to Finish
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Evergreen
  Documentation

2:00pm CST

Bootcamp Check-In: Person Centered Planning for Supported Individuals
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Hermitage A
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Therap Presenters
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Wednesday February 5, 2025 2:00pm - 2:15pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

Claims Management with MCOs
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
  Billing

2:15pm CST

QA is for DSPs!
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
Quality Assurance tools for DSPs to self or peer audit documentation; MAR, T-Logs, ISP Data, TMS & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
  Quality Assurance & Reporting

2:15pm CST

Comparing Billable Methods of Data Collection
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock A
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Nalina Brenzel

Nalina Brenzel

Senior Support Specialist, Therap Services, LLC
Started in the field: 2013Joined the Therap Team: 2019 Part of the Following Teams: Billing Regular Provider Small ProviderFavorite Therap Tip/Trick: The blue i at the top gives you all of the update history.Favorite Report: Custom Utilization ReportFavorite Module: Billing... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock A
  Billing

2:15pm CST

Employment History Overview: Documenting Employment Services
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Kingsley
  Documentation

2:15pm CST

Communication Methods within Oversight and Linked Providers
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Edgewood
  Provider Admin / Access / Intake

2:15pm CST

All Things Considered in the New CMS Access Rule Rollout
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock B
The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule.  The session will take a look at the many areas addressed in the new rule including:  grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.
Therap Presenters
avatar for Beverly Buscemi

Beverly Buscemi

Director of Government Relations, Therap Services, LLC
Started in the field: 1996 Joined the Therap Team: 2021 Part of the Following Teams: Government Business Development Accreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock B
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Hermitage D
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Wednesday February 5, 2025 2:15pm - 3:00pm CST
Hermitage D
  Quality Assurance & Reporting

2:15pm CST

Bootcamp: ISP Programs Start to Finish
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

Learn how different fields within ISP Programs affect data collection and reporting outcomes, and how ISP Program Templates can be created and used at your agency.

Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Evergreen
  Documentation

2:15pm CST

Person Centered Planning for Supported Individuals
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Hermitage A
Engage in discussions around what it means to develop a Person Centered Plan and walk through utilizing the suite of tools, including the Personal Focus Worksheet, Individual Agenda, Individual Plan, Charting the LifeCourse. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Wednesday February 5, 2025 2:15pm - 4:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:40pm CST

The Hidden Gem of Billing - Claim Template Groups
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
  Billing

2:40pm CST

QA is for Managers!
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
Quality Assurance tools for managers; Individual Plan Expirations, ISP Data and EVV Module Dashboards, Saved Data Reports & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
  Quality Assurance & Reporting

3:15pm CST

Resubmitting Claims: The Status Matters
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
What status should my claims be in? Can I resubmit claims if they are in the Queued or Sent status? Come join this session for answers on these questions and more….
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
  Billing

3:15pm CST

QA is for Nursing!
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
Quality Assurance tools for nursing; Reviewing the HT Reviewers, Reporting on Saved Reports, MAR Reports, Care Plan Expirations & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
  Quality Assurance & Reporting

3:15pm CST

Day in the Life: Direct Support Professional
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock B
  Documentation

3:15pm CST

Care Plans 101
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Oaklands
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Oaklands
  Health & Medical

3:15pm CST

Health Tracking 101
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Kingsley
Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Kingsley
  Health & Medical

3:15pm CST

Developing Provider Admin Procedures
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage D
Review key functions provider admins complete in Therap and tools for process documentation. You will leave this session with draft checklists for key agency processes including new individual intake, moving an individual to a different program, discharging an individual, adding a new user, handling job changes for existing users, deactivating a user, and closing down a program.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage D
  Provider Admin / Access / Intake

3:15pm CST

Ongoing Success After Implementation
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Belle Meade
Making the most of your Therap account. Reviewing the keys to auditing your account and planning for ongoing use of the system.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Belle Meade
  Provider Admin / Access / Intake

3:15pm CST

Sites & Programs: The Cornerstone of Therap
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage C
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage C
  Provider Admin / Access / Intake

3:15pm CST

Troubleshooting in Oversight and Linked Provider Accounts
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
Differences in Activity Tracking, synced Individuals, shared Super Roles, unable to drop into new linked provider account, Pre-auths and Service Auths
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Edgewood
  Provider Admin / Access / Intake

3:15pm CST

1-Page Reports: Showcasing Employment Success to Stakeholders
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage F
Learn how to use employment data to understand individual success and improve agency performance. Learn about data entry, reporting, and creating clear reports to show stakeholders the impact of your services.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage F
  Quality Assurance & Reporting

3:15pm CST

What to do with all this DDO Data?
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock A
A Data Drive Outcomes discussion on reviewing and learning from the data
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
McGavock A
  Quality Assurance & Reporting

3:15pm CST

Scheduling Overview
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Two Rivers
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Two Rivers
  Scheduling / EVV

3:15pm CST

Missouri User Group Discussion
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage B
Meet other providers and discuss topics relevant to what's happening in your state.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2014 Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community! Most Memorable Therap Trip: Seattle, WA the... Read More →
avatar for KC Wilson

KC Wilson

Business Development Consultant, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
Wednesday February 5, 2025 3:15pm - 4:00pm CST
Hermitage B
  State Specific

3:40pm CST

Billing Eligibility
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
Learn how to run the Eligibility Report with one Program *The Eligibility Inquiry feature is available in the following States: CO, FL, NJ, NY, NC
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
  Billing

3:40pm CST

Table Topic: Frontline QA
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how Frontline QA is incorporated into your organizations workflow.
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Belmont
  Quality Assurance & Reporting

4:15pm CST

What is a Super Admin?
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
Learn what it means to be a Super Admin from a Therap perspective, and an agency perspective.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:15pm CST

A Critical Checklist for a Comprehensive Implementation of Therap: Leading your Organization to Success
Wednesday February 5, 2025 4:15pm - 4:40pm CST
General Hood
Overview of some reports that are very useful for quality assurance reviews
Therap Presenters
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2001 Joined the Therap Team: 2011 Part of the Following Teams: Sales What are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years. Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
User Presenters
avatar for Sandee Miller

Sandee Miller

Associate Executive Director, The Arc of Somerset County
25+ years senior leadership experience in non-profits and Student Affairs in Colleges and Universities.Graduate of Syracuse University with a BFA in Surface Pattern Design and a Master of Science in Higher EducationWorked in 5 NJ nonprofits (4 Arcs) as a Senior AdministratorConsultant... Read More →
Wednesday February 5, 2025 4:15pm - 4:40pm CST
General Hood
  Quality Assurance & Reporting

4:15pm CST

Eligibility, Level of Care, and Waiver Enrollment
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock C
Reviewing Oversight Module designed to record the initial and redeterminations of individual Eligibility and Level of Care to receive ICF Waiver Services.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock C
  Documentation

4:15pm CST

GER Management and GERR
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B
  Documentation

4:15pm CST

Introduction to Secure Document Signing
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock A
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock A
  Documentation

4:15pm CST

Letter Module Overview
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood
  Documentation

4:15pm CST

NEW Daily MAR
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage D
Review all the bells, whistles, and prescheduling features available in the Daily MAR.
Therap Presenters
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage D
  Health & Medical

4:15pm CST

StationMD and Therap Working Together for Care Coordination
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Two Rivers
Join StationMD to learn about their telemedicine services and medical care for Individuals with Developmental Disabilities while also learning about Therap's automated data sharing for providers using StationMD's services. From appointment creation to physician notes, see how this next level of service provision can enhance the quality of care for the individuals you serve.
Therap Presenters
avatar for Jeff Case

Jeff Case

National Director of Business Development, Therap Services, LLC
Started in the field: 1993Joined the Therap Team: 2008Part of the Following Teams: Government Business Development Interoperability Multi-State/LAMP Sales State Strategic InitiativesAccreditations: PMPWhat are you most excited for at Nationals this year: In person experience.Most... Read More →
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Two Rivers
  Interoperability

4:15pm CST

How to Make Your Organization Person-Centered
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Belle Meade
So, you have gone through person-centered training, but how do you make it a part of your organization’s core values and identity? Get insightful tips on how to turn person-centered principles into practice and infuse them into your organizations culture.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Belle Meade
  Person-Centered Planning & Assessments

4:15pm CST

Introduction to Charting the LifeCourse
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage E
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2014 Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community! Most Memorable Therap Trip: Seattle, WA the... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage E
  Person-Centered Planning & Assessments

4:15pm CST

Creating a Solid Intake Plan
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Kingsley
Walk through the steps involved in creating a solid intake plan, including Intake, Consents and Auths, Med Reconciliation, Individual History
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Kingsley
  Provider Admin / Access / Intake

4:15pm CST

Value Based Reimbursement Structures/KPI
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage A
This session will discuss VBR structures and provide real-world examples of how Therap's data tools can assist agencies with measuring their impact
Therap Presenters
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage A
  Quality Assurance & Reporting

4:15pm CST

Implementing Scheduling at Your Organization: A Process
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage F
Review the considerations for implementing scheduling at your organization. 
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage F
  Scheduling / EVV

4:15pm CST

Scheduling/EVV Setup: New Individuals & Staff
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Oaklands
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Oaklands
  Scheduling / EVV

4:15pm CST

A Discussion on the Roadblocks of Training
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage C
Join other organizations to share challenges and strategies to overcome staff training hurdles.
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 5:00pm CST
Hermitage C
  Staff Training
 
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2025 Therap National Conference
From $75.00
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