2025 Therap National Conference: Full Schedule

The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.

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10:15am CST

Using Google Sheets when Excel isn't an Option

Wednesday February 5, 2025 10:15am - 11:00am CST

Hermitage D

Don't have access to Excel? No problem! Review how you can use Google Sheets to organize Therap data into meaningful information.

Therap Presenters

Benjamin Martin

Senior Support Specialist, Therap Services, LLC

Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →

Michael Tolman

Senior Support Specialist, Therap Services, LLC

Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →

Wednesday February 5, 2025 10:15am - 11:00am CST
Hermitage D

Quality Assurance & Reporting

Account Type Oversight, Case Management, Provider
Session Type Classic

10:15am CST

Bootcamp: Daily MAR

Wednesday February 5, 2025 10:15am - 12:00pm CST

Evergreen

Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Create medications of various types, administration schedules, and create a fully functioning MAR.

Therap Presenters

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC

Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC

Wednesday February 5, 2025 10:15am - 12:00pm CST
Evergreen

Health & Medical

Module Medication Administration Record (MAR)
Account Type Case Management, Oversight, Provider
User Participation Required
Session Type Bootcamp

11:15am CST

Staff Communication Tools

Wednesday February 5, 2025 11:15am - 12:00pm CST

Hermitage A

Communication is important! Take a look at commonly used tools for staff communication

Therap Presenters

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC

Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC

Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →

Wednesday February 5, 2025 11:15am - 12:00pm CST
Hermitage A

Documentation

Module Provider Administration, T-Logs, Secure Communications (SComm), Calendar
Account Type Case Management, Oversight, Provider
Session Type Classic

11:15am CST

GER Quality Assurance

Wednesday February 5, 2025 11:15am - 12:00pm CST

Two Rivers

Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence

Therap Presenters

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →

Sarah Papenhausen

Business Analyst, Therap Services, LLC

Wednesday February 5, 2025 11:15am - 12:00pm CST
Two Rivers

Quality Assurance & Reporting

Module General Event Reports (GER), Report Library, Business Intelligence (BI), GER Resolution
Account Type Provider, Case Management, Oversight
Session Type Classic

12:15pm CST

Self Password Reset, 2FA, Biometric Login

Wednesday February 5, 2025 12:15pm - 12:35pm CST

Belmont

Security and Flexibility: adding a second layer of authentication to staff logins, freeing up your managers from password resets, and allowing staff to easily log into the mobile app.

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC

Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Account Type Oversight, Case Management, Provider
Session Type Fast Track

12:15pm CST

Case Notes from Start to Finish

Wednesday February 5, 2025 12:15pm - 1:00pm CST

Edgewood

Setup and creation of Case Note Templates, documentation, and reporting.

Therap Presenters

Gerrit Hunt

Business Analyst, Therap Services, LLC

Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →

Amanda Nowakowski

Business Analyst, Therap Services, LLC

Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals... Read More →

Wednesday February 5, 2025 12:15pm - 1:00pm CST
Edgewood

Documentation

Module Case Note
Account Type Case Management, Oversight, Provider
Session Type Classic

12:15pm CST

Day in the Life: Case Manager

Wednesday February 5, 2025 12:15pm - 1:00pm CST

McGavock B

Complete assessments, review and monitor provider level documentation, complete internal Case Notes and utilize person-centered planning tools to create a comprehensive plan and review tools for individuals in linked accounts.

Therap Presenters

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC

Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →

Nick Anderson

Senior Support Specialist, Therap Services, LLC

Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →

Wednesday February 5, 2025 12:15pm - 1:00pm CST
McGavock B

Person-Centered Planning & Assessments

Account Type Case Management
Session Type Classic

12:40pm CST

Access for All: Internal and External Users

Wednesday February 5, 2025 12:40pm - 1:00pm CST

Belmont

Different Users need different access. Join us to review the differences between internal and external user setup along with key considerations.

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC

Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Account Type Case Management, Provider
Session Type Fast Track

1:15pm CST

Setting Up Notifications

Wednesday February 5, 2025 1:15pm - 1:35pm CST

Belmont

Configuring Notification Information and Profiles, Creating and Applying Default Profiles

Moderators

Gloria Caballero

Deputy Director of Support, Therap Services, LLC

Therap Presenters

Devin Hardy

Support Specialist, Therap Services, LLC

Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →

Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Account Type Case Management, Oversight, Provider
Session Type Fast Track

1:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet

Wednesday February 5, 2025 1:15pm - 2:00pm CST

Hermitage A

Review how interconnected the Individual Plan module is across the system using various person centered planning tools.

Therap Presenters

Seanette Lancaster

Senior Support Specialist, Therap Services

Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Wednesday February 5, 2025 1:15pm - 2:00pm CST
Hermitage A

Person-Centered Planning & Assessments

Module Individual Agenda; Plan; PFW
Account Type Case Management, Oversight, Provider
Session Type Classic

1:15pm CST

Referral Process for Oversight, Case Management and Linked Providers

Wednesday February 5, 2025 1:15pm - 2:00pm CST

Edgewood

Taking a look at the referral process for Unified Individuals in linked accounts.

Therap Presenters

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC

Sarah Cummings

Assistant Director of Support, Therap Services, LLC

Joined the Therap Team: 2024Part of the following teams: State

Wednesday February 5, 2025 1:15pm - 2:00pm CST
Edgewood

Provider Admin / Access / Intake

Module Referral
Account Type Case Management, Oversight, Provider
Session Type Classic

1:15pm CST

An Insight to State Government and the role of the Government Business Development Team

Wednesday February 5, 2025 1:15pm - 2:00pm CST

Oaklands

Get an insight to the workings of State Government from members of our Government Business Development Team

Therap Presenters

Novelene Martin

Director of Government Relations, Therap Services, LLC

Started in the field: 1986 Joined the Therap Team: 2022 Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →

Kevin Dierks

Director of Government Relations, Therap Services, LLC

Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →

Wednesday February 5, 2025 1:15pm - 2:00pm CST
Oaklands

State Specific

Account Type Provider, Case Management, Oversight
Session Type Classic

2:15pm CST

All Things Considered in the New CMS Access Rule Rollout

Wednesday February 5, 2025 2:15pm - 3:00pm CST

McGavock B

The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule. The session will take a look at the many areas addressed in the new rule including: grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.

Therap Presenters

Beverly Buscemi

Director of Government Relations, Therap Services, LLC

Started in the field: 1996 Joined the Therap Team: 2021 Part of the Following Teams: Government Business Development Accreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →

Kevin Dierks

Director of Government Relations, Therap Services, LLC

Wednesday February 5, 2025 2:15pm - 3:00pm CST
McGavock B

Quality Assurance & Reporting

Account Type Oversight, Case Management, Provider
Session Type Classic

2:15pm CST

Person Centered Planning for Supported Individuals

Wednesday February 5, 2025 2:15pm - 4:00pm CST

Hermitage A

Engage in discussions around what it means to develop a Person Centered Plan and walk through utilizing the suite of tools, including the Personal Focus Worksheet, Individual Agenda, Individual Plan, Charting the LifeCourse. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Therap Presenters

Heather Daily

Business Development Consultant, Therap Services, LLC

Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC

Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →

Wednesday February 5, 2025 2:15pm - 4:00pm CST
Hermitage A

Person-Centered Planning & Assessments

Account Type Case Management, Oversight, Provider
User Participation Required
Session Type Bootcamp

4:15pm CST

GER Management and GERR

Wednesday February 5, 2025 4:15pm - 5:00pm CST

McGavock B

General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations

Therap Presenters

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC

Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:

Sarah Papenhausen

Business Analyst, Therap Services, LLC

Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock B

Documentation

Module GER Resolution, General Event Reports (GER)
Account Type Provider, Case Management, Oversight
Session Type Classic

4:15pm CST

Introduction to Secure Document Signing

Wednesday February 5, 2025 4:15pm - 5:00pm CST

McGavock A

Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.

Therap Presenters

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC

Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →

Seanette Lancaster

Senior Support Specialist, Therap Services

Wednesday February 5, 2025 4:15pm - 5:00pm CST
McGavock A

Documentation

Module Secure Document Signing (SDS)
Account Type Provider, Case Management, Oversight
Session Type Classic

4:15pm CST

Letter Module Overview

Wednesday February 5, 2025 4:15pm - 5:00pm CST

Edgewood

See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.

Therap Presenters

Deborah Brito

Senior Support Specialist, Therap Services, LLC

Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →

Sarah Cummings

Assistant Director of Support, Therap Services, LLC

Joined the Therap Team: 2024Part of the following teams: State

Wednesday February 5, 2025 4:15pm - 5:00pm CST
Edgewood

Documentation

Module Letter
Account Type Oversight, Provider, Case Management
Session Type Classic

2025 Therap National Conference

From $75.00