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Wednesday, February 5
 

10:15am CST

Comparing Billable Methods of Data Collection
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Cheekwood
  Billing

10:15am CST

Where Do I Put That: Health & Medical
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
Where is certain medical information kept? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:15am - 10:35am CST
Belmont
  Documentation

10:40am CST

What’s in a Claim Status?
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
Learn about the different status of claims and how the claim status can be changed
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Cheekwood
  Billing

10:40am CST

Where Do I Put That: Attachments
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
Mapping out your document crosswalk and maximizing your file storage across the application
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 10:40am - 11:00am CST
Belmont
  Documentation

11:15am CST

835 Teaser
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
What does the 835 file look like? How to upload the 835, view the PDF version and reports that would be beneficial
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 11:15am - 11:35am CST
Cheekwood
  Billing

11:15am CST

Where Do I Put That: Daily Notes
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
Where should you put daily notes? Learn about your options and the benefit for each module.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Deputy Director of Support, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Wednesday February 5, 2025 11:15am - 11:35am CST
Belmont
  Documentation

11:40am CST

Billing Utilization
Wednesday February 5, 2025 11:40am - 12:00pm CST
Cheekwood
Review the Mapping for Accounting Systems and Cost Reporting
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Wednesday February 5, 2025 11:40am - 12:00pm CST
Cheekwood
  Billing

12:15pm CST

Exporting to Accounting Systems
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Cheekwood
Reviewing the Billing BI Dashboard, saving configurations, and drilling down into the data
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Cheekwood
  Billing

12:15pm CST

Self Password Reset, 2FA, Biometric Login
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
Security and Flexibility: adding a second layer of authentication to staff logins, freeing up your managers from password resets, and allowing staff to easily log into the mobile app.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:15pm - 12:35pm CST
Belmont
  Provider Admin / Access / Intake

12:40pm CST

Billing Business Intelligence Dashboard
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
Travel along each key piece of the Billing Roadmap, such as documenting Services Provided, Generating Billing, Submitting Claims, Reviewing Reports and Reconciliation
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Cheekwood
  Billing

12:40pm CST

Access for All: Internal and External Users
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
Different Users need different access. Join us to review the differences between internal and external user setup along with key considerations.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Wednesday February 5, 2025 12:40pm - 1:00pm CST
Belmont
  Provider Admin / Access / Intake

1:15pm CST

The Billing Roadmap
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Cheekwood
Travel along each key piece of the Billing Roadmap, such as documenting Services Provided, Generating Billing, Submitting Claims, Reviewing Reports and Reconciliation
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Cheekwood
  Billing

1:15pm CST

Setting Up Notifications
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
Configuring Notification Information and Profiles, Creating and Applying Default Profiles
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:15pm - 1:35pm CST
Belmont
  Provider Admin / Access / Intake

1:40pm CST

Benefits of the Billing Summary Report
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
Explore the many benefits of this Report that can help identify incorrect data or potentially missed steps in your Billing process
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Cheekwood
  Billing

1:40pm CST

Communication Tools: Sign-Up Agreements, Splash Messages, and SComms
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
Compare the differences between Signup Agreements, Splash Messages and SComm as well as best practices and use cases for each.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Deputy Director of Support, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2021 Part of the Following Teams: State Accreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019). What are you most excited for at Nationals this year: This will be my first nationals and I am so excited... Read More →
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Wednesday February 5, 2025 1:40pm - 2:00pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Claims Management with MCOs
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Cheekwood
  Billing

2:15pm CST

QA is for DSPs!
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
Quality Assurance tools for DSPs to self or peer audit documentation; MAR, T-Logs, ISP Data, TMS & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:15pm - 2:35pm CST
Belmont
  Quality Assurance & Reporting

2:40pm CST

The Hidden Gem of Billing - Claim Template Groups
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
Review how to use the Claim Template Group option, and how to create claims all in ONE group!
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Cheekwood
  Billing

2:40pm CST

QA is for Managers!
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
Quality Assurance tools for managers; Individual Plan Expirations, ISP Data and EVV Module Dashboards, Saved Data Reports & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 2:40pm - 3:00pm CST
Belmont
  Quality Assurance & Reporting

3:15pm CST

Resubmitting Claims: The Status Matters
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
What status should my claims be in? Can I resubmit claims if they are in the Queued or Sent status? Come join this session for answers on these questions and more….
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Cheekwood
  Billing

3:15pm CST

QA is for Nursing!
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
Quality Assurance tools for nursing; Reviewing the HT Reviewers, Reporting on Saved Reports, MAR Reports, Care Plan Expirations & more!
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Wednesday February 5, 2025 3:15pm - 3:35pm CST
Belmont
  Quality Assurance & Reporting

3:40pm CST

Billing Eligibility
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
Learn how to run the Eligibility Report with one Program *The Eligibility Inquiry feature is available in the following States: CO, FL, NJ, NY, NC
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 3:40pm - 4:00pm CST
Cheekwood
  Billing

4:15pm CST

Drilling into Form Details for Billing
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Cheekwood
What's behind the 'i' icon and how to find the update history
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Cheekwood
  Billing

4:15pm CST

What is a Super Admin?
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
Learn what it means to be a Super Admin from a Therap perspective, and an agency perspective.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:15pm - 4:35pm CST
Belmont
  Provider Admin / Access / Intake

4:40pm CST

Beneficial Billing Reports
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Cheekwood
Therap offers a plethora of reports. Join us to dive into the billing reports that are beneficial for your agency.
Therap Presenters
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Cheekwood
  Billing

4:40pm CST

Picking your Provider Admin
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Belmont
What does the Provider Admin Do? Highlighting their core responsibilities and tips on how to choose the right person
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2016 Part of the Following Teams: State Most Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Wednesday February 5, 2025 4:40pm - 5:00pm CST
Belmont
  Provider Admin / Access / Intake
 
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