2025 Therap National Conference: Full Schedule

The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.

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10:15am CST

Creating a Parent Portal

Tuesday February 4, 2025 10:15am - 11:00am CST

McGavock A

Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.

Therap Presenters

Seanette Lancaster

Senior Support Specialist, Therap Services

Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →

Laura Winn

Support Specialist II, Therap Services, LLC

Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →

Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A

Provider Admin / Access / Intake

Module Provider Administration, Secure Document Signing (SDS), Secure Communications (SComm)
Account Type Provider
Session Type Classic

12:15pm CST

Communication Methods within Oversight and Linked Providers

Tuesday February 4, 2025 12:15pm - 1:00pm CST

Edgewood

Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.

Therap Presenters

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC

Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC

Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →

Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood

Provider Admin / Access / Intake

Module Secure Communications (SComm), Referral, General Event Reports (GER), Provider Administration
Account Type Oversight, Provider
Session Type Classic

12:40pm CST

What’s in a Naming Convention?

Tuesday February 4, 2025 12:40pm - 1:00pm CST

Cheekwood

Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.

Therap Presenters

Amanda Nowakowski

Business Analyst, Therap Services, LLC

Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals... Read More →

Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood

Provider Admin / Access / Intake

Module Provider Administration
Account Type Case Management, Oversight, Provider
Session Type Fast Track

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More

Tuesday February 4, 2025 1:15pm - 1:35pm CST

Cheekwood

Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?

Therap Presenters

Deborah Brito

Senior Support Specialist, Therap Services, LLC

Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →

Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood

Provider Admin / Access / Intake

Module Provider Administration
Account Type Case Management, Oversight, Provider
Session Type Fast Track

1:15pm CST

Preparing for the General Event Report (GER)

Tuesday February 4, 2025 1:15pm - 2:00pm CST

Kingsley

Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.

Therap Presenters

Nicholas Alexander

Support Specialist, Therap Services, LLC

Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →

Kristina Brockman

Support Specialist, Therap Services, LLC

Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley

Documentation

Module General Event Reports (GER), Provider Administration, Medication History
Account Type Provider
Session Type Classic

1:15pm CST

Staff Communication Tools

Tuesday February 4, 2025 1:15pm - 2:00pm CST

Oaklands

Communication is important! Take a look at commonly used tools for staff communication

Therap Presenters

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services

Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National... Read More →

Nancy Martin

Support Specialist, Therap Services, LLC

Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands

Documentation

Module Provider Administration, T-Logs, Secure Communications (SComm), Calendar
Account Type Provider
Session Type Classic

1:15pm CST

Transitioning to the NEW Daily MAR

Tuesday February 4, 2025 1:15pm - 2:00pm CST

Hermitage F

This session is for users of the legacy / monthly MAR to get an understanding of the changes in policy and procedure they will need to adapt to use the new module.

Moderators

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services

Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →

Therap Presenters

Silvana Espinal

Support Specialist II, Therap Services, LLC

Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →

Maria Massa

Support Specialist II, Therap Services, LLC

Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →

Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F

Health & Medical

Module Medication Administration Record (MAR), Provider Administration
Account Type Provider
Session Type Classic

1:15pm CST

Day in the Life: Provider Administrator

Tuesday February 4, 2025 1:15pm - 2:00pm CST

McGavock B

What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.

Therap Presenters

Robin Forbes

Senior Support Specialist, Therap Services, LLC

Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC

Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B

Provider Admin / Access / Intake

Module Provider Administration
Account Type Provider
Session Type Classic

1:40pm CST

Table Topic: Provider Admin Roles & Responsibilities

Tuesday February 4, 2025 1:40pm - 2:00pm CST

Cheekwood

Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how to share the workload of Provider Admin and the responsibilities that come with it.

Therap Presenters

Deborah Brito

Senior Support Specialist, Therap Services, LLC

Tuesday February 4, 2025 1:40pm - 2:00pm CST
Cheekwood

Provider Admin / Access / Intake

Module Provider Administration
Account Type Provider
User Participation Required
Session Type Table Topic

2:15pm CST

Individual Intake

Tuesday February 4, 2025 2:15pm - 2:35pm CST

Belmont

Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History

Moderators

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC

Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →

Therap Presenters

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →

Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont

Provider Admin / Access / Intake

Module Individual Demographics, Provider Administration
Account Type Provider
Session Type Fast Track

2:40pm CST

Moving an Individual between Programs

Tuesday February 4, 2025 2:40pm - 3:00pm CST

Belmont

What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.

Moderators

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC

Therap Presenters

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC

Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Account Type Provider
Session Type Fast Track

3:15pm CST

Discharging an Individual

Tuesday February 4, 2025 3:15pm - 3:35pm CST

Belmont

A walkthrough of the discharge process and highlighting policy considerations along the way

Moderators

Jennifer Wilhoit

Assistant Director of State Project Management, Therap Services, LLC

Therap Presenters

Letisha Ulmer

Director of Support, Therap Services, LLC

Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →

Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont

Provider Admin / Access / Intake

Module Provider Administration
Session Type Fast Track

3:15pm CST

Developing Provider Admin Procedures

Tuesday February 4, 2025 3:15pm - 4:00pm CST

Hermitage F

Review key functions provider admins complete in Therap and inspiration to create your agency process documentation for managing individuals and users.

Therap Presenters