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Company: General Event Reports (GER) clear filter
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Tuesday, February 4
 

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Manager / Supervisor
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year? 
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

1:15pm CST

Table Topic: General Event Reports
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on the use of General Event Reports (GER).
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
  Documentation

2:15pm CST

GER Basics- Entering the Event
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
  Documentation

3:15pm CST

GER Management and GERR
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Day in the Life: Medical Supervisor
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
  Health & Medical

4:15pm CST

Data Dashboards
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
  Quality Assurance & Reporting

4:15pm CST

GER Quality Assurance
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
  Quality Assurance & Reporting
 
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