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Tuesday, February 4
 

10:15am CST

Medication Review & the Daily MAR
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
Using the Med Review Form to populate on the MAR
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
  Health & Medical

10:15am CST

Personal Focus Worksheet
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
Using the Personal Focus Worksheet to guide the planning process.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
  Person-Centered Planning & Assessments

10:15am CST

Standardization of Super Role & Agency Wide and Administrative Roles
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
Provide an example of a process used to standardize Roles & Privileges across for all users in Therap.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012https://www.linkedin.com/in/michellesaunders83912/
User Presenters
avatar for Susan Lindsey

Susan Lindsey

National Therap Coordinator, Mosaic
Mosaic is a Multi-State Provider based in Nebraska. I have used Therap for about 11 years and I'm a Certified Trainer. My favorite module is Case Notes, my favorite feature as an administrator is Activity Tracking and my favorite report is the Health Care Report in Health Tracking... Read More →
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
  Provider Admin / Access / Intake

10:15am CST

TMS – Streamline YOUR Agency Training Records
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
Introduce the following components and demonstrate and how to use them at a basic level:
- Course vs. Class
- Create a Session
- Sign up staff to a session(s)
- Post-class documentation
- Running TMS reports for compliance purposes
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
User Presenters
avatar for Paul Kring

Paul Kring

Director - Training and Compliance, The Arc of Union County (NJ)
New Jersey
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
  Staff Training

10:15am CST

Billing Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping Providers get setup to work more efficiently with their documentation and billing processes. Most Common Challenge you Help Customers Overcome: Understanding the Therap processes... Read More →
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Document Signing
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 1998Joined the Therap Team: 2016Accreditations: Charting the Life Course Ambassadorhttps://www.linkedin.com/in/tricia-woods-620655298/ Favorite Thing about Working for Therap: My favorite thing about working at Therap is seeing providers go from paper documentation to electronic. I love knowing that we provide a meaningful solution to providers for streamlining processes and ensuring compliance.  Work-life balance is... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2023https://www.linkedin.com/in/andrewbrown8/Favorite Thing about Working for Therap: I love working with a team of people from all around the world. And I'm proud to work for a company with so many people who care to try and make life better for people with disabilities. Most Common Challenge you Help Customers Overcome... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

NEW Daily MAR
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
Review all the bells, whistles, and prescheduling features available in the Daily MAR. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2024Favorite Thing about Working for Therap: I get to combine my "Data geek" talents with my love of helping the individuals in the IDD field.Favorite report: GER Management SummaryFavorite Module: BI Dashboard
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
  Health & Medical

10:15am CST

Building DDO into the Organization’s Culture
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
Learn how Data Driven Outcomes can be ingrained into the everyday within your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
  Person-Centered Planning & Assessments

10:15am CST

Introduction to Charting the LifeCourse
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
  Person-Centered Planning & Assessments

10:15am CST

IPOP Assessment
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
  Person-Centered Planning & Assessments

10:15am CST

Creating a Parent Portal
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
  Provider Admin / Access / Intake

10:15am CST

Creating a Solid Intake Plan
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock C
Walk through the steps involved in creating a solid intake plan, including Intake, Consents and Auths, Med Reconciliation, Individual History
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock C
  Provider Admin / Access / Intake

10:15am CST

Scheduling Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
  Scheduling / EVV

10:15am CST

An Introduction to Therap Connect
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services
Started in the field: 2011Joined the Therap Team: 2015Part of the following teams: Therap Connect Strategic Initiatives MarketingMost Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet.Favorite Therap Tip/Trick: Sleep Data T-Logs!Favorite... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
  Therap Connect

10:15am CST

Bootcamp: Setting Up for Success in Health Tracking
Tuesday February 4, 2025 10:15am - 12:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

.Let us help you get set up for success with Health Tracking. Review Diagnoses, Allergies, Shared Contacts, Health Profile, and Demographics. 
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 10:15am - 12:00pm CST
Evergreen
  Health & Medical

10:40am CST

Individual Plan Agenda
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
Using the Agenda to prepare for meetings and capture their outcomes
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Controlled Medications and Drug Counts
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
Join us to learn more about the Drug Count module and controlled substance flag.
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
  Health & Medical

11:15am CST

Individual Plan
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
A peek into the versatility of the Individual Plan module
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Case Notes - The unsung hero of quality improvement
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
This session would give a detailed look at how an agency utilizes the case note module for monitoring, storage of documents and quality improvement.
Moderators
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2023https://www.linkedin.com/in/andrewbrown8/Favorite Thing about Working for Therap: I love working with a team of people from all around the world. And I'm proud to work for a company with so many people who care to try and make life better for people with disabilities. Most Common Challenge you Help Customers Overcome... Read More →
User Presenters
avatar for Sue McCarthy

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

11:15am CST

Comparing Billable Methods of Data Collection
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the Field: 2016Joined the Therap Team: 2022Favorite Thing about Working for Therap: Being able to see the changes made in each of these providers' lives as they develop their knowledge and skills of their own Therap system.Favorite Therap Tip/Trick: Form IDs make it easy... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Day in the Life: Direct Support Professional
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
  Documentation

11:15am CST

Diving into the Individual's Health Data Reports
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock C
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock C
  Health & Medical

11:15am CST

Assessments and Screening
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan and review available assessments
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
  Person-Centered Planning & Assessments

11:15am CST

Individual Agenda for Meetings and Reviews
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

11:15am CST

Stomp the Star: Utilizing Integrated Support Star for Problem Solving and Planning
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
Learn how to use the Charting the LifeCourse Integrated Support Star for Person Centered Planning and problem solving.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

11:15am CST

The Source of Truth in Therap: The IDF
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
  Provider Admin / Access / Intake

11:15am CST

Scheduling/EVV Setup: New Individuals & Staff
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
  Scheduling / EVV

11:40am CST

Table Topic: Health and Medical Documentation
Tuesday February 4, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions about the Health & Medical documentation at your organization.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Tuesday February 4, 2025 11:40am - 12:00pm CST
Cheekwood
  Health & Medical

11:40am CST

Table Topic: Person-Centered Planning
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions how Person-Centered Planning is incorporated at your organization.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
  Person-Centered Planning & Assessments

12:15pm CST

Release Golden Nuggets
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
Highlighting items released in 2023-Current
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Simulators
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
Need your staff to have hands-on experience with Therap without any setup required? Check out how our Module Simulators can provide exactly what you need.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
  Staff Training

12:15pm CST

Using DDO Data to Inform Decisions and Staff Development
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
The presentation will focus on using the DDO reporting features and interpreting the data to inform decisions on consumer care.  Examples of agency reports, program reports, individual reports and staff reports will be provided, along with a discussion of how this data has helped improve programming and promote staff development.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: 1994Joined the Therap Team: 2018Accreditations: BS, MBAhttps://www.linkedin.com/in/julie-bowden-0b466018a/ Favorite Thing about Working for Therap: I love working in a consultative roll to assist providers. Most Common Challenge you Help Customers Overcome: Ensuring that having an EHR is not as complicated or challenging as they may think. Favorite Module: Case Notes, DDO and B... Read More →
User Presenters
avatar for Dr. Sonia Sandford

Dr. Sonia Sandford

Vice President of Special Projects, Holy Angels, Inc.
Dr. Sandford has been in the fields of higher education and developmental disabilities services for over 30 years. She is passionate about making informed decisions using data and consumer input. She has led the implementation of the DDO platform at Holy Angels and guided staff to... Read More →
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
  Quality Assurance & Reporting

12:15pm CST

Basics of Being a Billing Admin and Best Practices
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
What does being a Billing Admin entail? Review the basics of what being a Billing Admin looks like and take home some best practices to implement at your agency.
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Year started in the field: 2009Year started at Therap: 2024Favorite Thing about Working for Therap: I have enjoyed learning about different states regulations when it comes to services, claims and billing.Most Common Challenge you Help Customers Overcome: The most common issues... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Favorite Thing about Working for Therap: I cannot choose just one favorite thing about working for Therap. However, some of the most important reasons I love my job is having a healthy work-family life balance, being part of... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
  Billing

12:15pm CST

Employment History Overview: Documenting Employment Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
  Documentation

12:15pm CST

Discovering the Good Life: Using the Life Trajectory for Planning
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
What is a good life and how do you help others create daily strategies to get there? Join this session to discover and plan for your vision of a good life using the Charting the LifeCourse Life Trajectory tool.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to collaborate with colleagues in various places across the country. Most Common Challenge you Help Customers Overcome: Moving... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
  Provider Admin / Access / Intake

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

12:15pm CST

Internet Security Q&A
Tuesday February 4, 2025 12:15pm - 1:00pm CST
General Thomas
Have questions related to internet security or security best practices? Join this Q&A to find out more.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012https://www.linkedin.com/in/michellesaunders83912/
avatar for Sazzad Rafique

Sazzad Rafique

Chief Information Officer, Therap Services
avatar for Anthony Tobey

Anthony Tobey

Chief Information Security Officer, Therap Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
General Thomas
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Manager / Supervisor
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year? 
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

12:15pm CST

Sponsored Session: Excel-lence in Action: Harnessing eMAR and Med History Reports with Excel Tools
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
Take your medication data management to the next level with Excel! This session will cover essential tools and techniques to transform your eMAR and Medication History Reports into actionable insights. Whether you're new to Excel or looking to enhance your skills, we’ll guide you through filters, pivot tables, graphs, macros, and other features that can simplify your processes and help you visualize key trends. Using real-world examples, you’ll learn how to streamline workflows, reduce errors, and make data-driven decisions that improve care. Join us and unlock the power of Excel for smarter, more efficient reporting!
Moderators
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 1998Joined the Therap Team: 2016Accreditations: Charting the Life Course Ambassadorhttps://www.linkedin.com/in/tricia-woods-620655298/ Favorite Thing about Working for Therap: My favorite thing about working at Therap is seeing providers go from paper documentation to electronic. I love knowing that we provide a meaningful solution to providers for streamlining processes and ensuring compliance.  Work-life balance is... Read More →
Sponsors & Exhibitors
avatar for Neighborhood LTC Pharmacy

Neighborhood LTC Pharmacy

We are a 100% Employee-Owned IDD Pharmacy with locations expanding across the country. Our pharmacy is known for its high level of customer support and building relationships with every patient we serve and their care teams.
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
  Quality Assurance & Reporting

12:15pm CST

StationMD and Therap Working Together for Care Coordination
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
Join StationMD to learn about their telemedicine services and medical care for Individuals with Developmental Disabilities while also learning about Therap's automated data sharing for providers using StationMD's services. From appointment creation to physician notes, see how this next level of service provision can enhance the quality of care for the individuals you serve.
Therap Presenters
avatar for Jeff Case

Jeff Case

National Director of Business Development, Therap Services
Started in the field: 1993Joined the Therap Team: 2008Accreditations: PMPhttps://www.linkedin.com/in/jeffreycase-therapservices Favorite Thing about Working for Therap: The opportunity to be involved in the ongoing transformation that is taking place across all HCBS and LTSS services.Favorite Module: Waitlist / Priority List / Assessment ModuleMost Helpful Resource: EXDF Overview... Read More →
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
  State Specific

12:40pm CST

What’s in a Naming Convention?
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:40pm CST

Training Courses
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
Overview of the format and existing course material for staff training and discuss how you can track trainings with Therap Course Cloud.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
  Staff Training

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

Navigators
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
Take a look at Therap's newest training tool and how you can implement it at your agency.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
  Staff Training

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

1:15pm CST

Staff Communication Tools
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
  Documentation

1:15pm CST

Table Topic: General Event Reports
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on the use of General Event Reports (GER).
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the Field: 1999Joined the Therap Team: 2012Favorite Thing about Working for Therap: The company wide focus on Person-Centered principles and practices. Most Common Challenge you Help Customers Overcome: Increasing knowledge and confidence while learning to effectively... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
  Documentation

1:15pm CST

The Future of Mobile: A Developer Roundtable
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 3 & 4
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1990Joined the Therap Team: 2009Accreditations: M.A. Community Psychology - University of HawaiiNational Leadership on Developmental Disabilities - Graduate 2008Charting the Life Course AmbassadorDisability and Diversity Program GraduateCertified Professional... Read More →
avatar for Md Habibur Rahman

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 3 & 4
  Documentation

1:15pm CST

Transitioning to the NEW Daily MAR
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
This session is for users of the legacy / monthly MAR to get an understanding of the changes in policy and procedure they will need to adapt to use the new module. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2010Joined the Therap Team: 2013Favorite Thing about Working for Therap: The flexibility; it is not one-size-fits-all, so I get to support the supports that directly improve the lives of individuals served.Favorite Therap tip or trick: How to edit/unschedule... Read More →
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
  Health & Medical

1:15pm CST

Planning for Ages and Stages: Using the Life Domain Vision Tools to Plan Across the LifeSpan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
Everyone changes one life stage and age to another. Join this session to learn how to use the Charting the LifeCourse Life Domain Vision Tools to plan across all life stages and define meaningful support for individuals at every age of life.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Day in the Life: Provider Administrator
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
  Provider Admin / Access / Intake

1:15pm CST

Creating a Demographic Dashboard in Excel
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
Take your data a step further and develop your own Demographic Dashboard using Therap's Excel based reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
  Quality Assurance & Reporting

1:15pm CST

Quality Assurance Part 2: Executing the Plan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
Join us to take a look at how Therap can help you put your QA plan into action. In-module reports, Report Library, and Business Intelligence options are discussed
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
  Quality Assurance & Reporting

1:15pm CST

Managing Individual, Program, and Staff Schedules
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
  Scheduling / EVV

1:15pm CST

Pennsylvania User Group Discussion
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock C
Meet other providers and discuss topics relevant to what's happening in your state.
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock C
  State Specific

1:15pm CST

Bootcamp: Daily MAR
Tuesday February 4, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Create medications of various types, administration schedules, and create a fully functioning MAR. 
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2024Favorite Thing about Working for Therap: I get to combine my "Data geek" talents with my love of helping the individuals in the IDD field.Favorite report: GER Management SummaryFavorite Module: BI Dashboard
Tuesday February 4, 2025 1:15pm - 3:00pm CST
Evergreen
  Health & Medical

1:20pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone.
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benefits of giving access to outside use like families and others.  All this and more tips and tricks.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
  Documentation

1:40pm CST

Table Topic: Provider Admin Roles & Responsibilities
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how to share the workload of Provider Admin and the responsibilities that come with it.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Cheekwood
  Provider Admin / Access / Intake

1:40pm CST

Table Topic: Tracking Your Staff Training
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Belmont
Join fellow attendees and share the different ways your organization facilitates, monitors, and records staff training.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Belmont
  Staff Training

2:15pm CST

Individual Intake
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Alternate Check-In Methods for EVV
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
If you don't have stable internet service to capture EVV data, join us to learn about Interactive Voice Response (IVR), Fixed Visit Verification (FVV), and Offline Check-In via the mobile app.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
  Scheduling / EVV

2:15pm CST

Personal Finance Module
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
Community Services uses the Personal Finance Module, which has decreased the number of errors when documenting the deposits and withdraws of the Individuals PMF funds. In addition, we have seen a decrease in the number of incidents that are filed due to missing funds. Furthermore, by using this module, the Quality Management Department is able to audit accounts from their desk.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/ 
User Presenters
avatar for Kimberly Blamowski

Kimberly Blamowski

Director of Quality Management & Corporate Compliance Officer, Community Services for Every1
Kim Blamowski has worked for Community Services for Every1 for over 25 years. In her current and past roles, Kim has worked with programs to role out several Therap modules, including billing, Personal Finance Module, Care Plans, etc. In addition, Kim has presented yearly at the Therap... Read More →
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
  Documentation

2:15pm CST

GER Basics- Entering the Event
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
  Documentation

2:15pm CST

ISP Program 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping providers set up systems that will bolster and improve documentation and reviews that intend to improve the lives of Individuals supported.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Letter Module Overview
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
  Documentation

2:15pm CST

Health Tracking 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
  Health & Medical

2:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

An Introduction to Data Driven Outcomes
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 1996Joined the Therap Team: 2016Favorite Thing about Working for Therap: I enjoy working at Therap because I'm passionate about making a difference in the lives of others. The company's commitment to providing innovative solutions for individuals with disabilities... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the Field: 2005Joined the Therap Team: 2017Favorite Thing about Working for Therap: Working with my Multi-State Team members.Most Common Challenge you Help Customers Overcome: Change is difficult, but trust the process. It's worth it!Favorite Therap Tip/Trick: Single Sign... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
  Quality Assurance & Reporting

2:15pm CST

Quality Assurance in EVV
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
Are you in compliance? Reviewing what’s been scheduled, checked in/out of, converted to billing data or sent to the aggregator,  Visit Completion, ISP Data, Overlap, Aggregator Status
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Creating a Training Plan: Therap's Training Resources
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
  Staff Training

2:40pm CST

Moving an Individual between Programs
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
  Provider Admin / Access / Intake

2:40pm CST

Bulk Updates and Updating the Service Authorization
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
What to do when you've built your schedule into the future and the Service Authorization is updated in between.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
  Scheduling / EVV

3:15pm CST

Scheduling/EVV Report Library Reports
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
Review some helpful Report Library Reports for the Scheduling/EVV module
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
  Scheduling / EVV

3:15pm CST

GER Management and GERR
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: Collaborating with and learning from other service providers and colleagues at Therap to gain a deeper understanding of the various services offered.Most Common Challenge you Help Customers... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Introduction to Secure Video Documentation
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Started in the field: 2021Joined the Therap Team: 2018https://www.linkedin.com/in/parisha-zermin-137584158/Favorite Thing about Working for Therap: I'm passionate about technology, and Therap's software solutions are at the forefront of the industry. It's incredibly fulfilling to demonstrate our products to potential customers and see how they can transform the lives of individuals with d... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
  Documentation

3:15pm CST

Personal Finance
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Therap Mobile App
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
  Documentation

3:15pm CST

Day in the Life: Medical Supervisor
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the Field: 2007Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love that I'm always learning new things and being challenged and supported by my co-workers to do so. I also love assisting customers with issues they're facing and being able to help... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
  Health & Medical

3:15pm CST

Medication History 101
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Favorite Thing about Working for Therap: I appreciate Therap's work-life balance and the flexibility it affords me in my daily schedule.Most Common Challenge you Help Customers Overcome: I address the common challenge of digitizing... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Year started in the field: 1992Year started at Therap:  2024Favorite Thing about Working for Therap: Therap is a person-centered organization committed to empowering both employees and the community through dedication, talent, and innovative thinking.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
  Health & Medical

3:15pm CST

Making the Individual Plan Work for Your Agency
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
  Person-Centered Planning & Assessments

3:15pm CST

Developing Provider Admin Procedures
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
Review key functions provider admins complete in Therap and inspiration to create your agency process documentation for managing individuals and users. 
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the Field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
  Provider Admin / Access / Intake

3:15pm CST

All Things Considered in the New CMS Access Rule Rollout
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock C
The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule.  The session will take a look at the many areas addressed in the new rule including:  grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.
Therap Presenters
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Governmental Affairs Director, Therap Services
Started in the field: 1990Joined the Therap Team: 2015 (contracted consultant) 2023 as employee www.linkedin.com/in/jim-debeaugrine-983a5134Favorite Thing about Working for Therap: The relationships with coworkers and state employees and advocates across the U.S... Read More →
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services
Started in the field: 1986Joined the Therap Team: 2022Favorite Thing about Working for Therap: The positive work environment.  Getting to work with a variety of states, serving different populations.  Helping bridge the need to meet federal/state reporting needs while maintaining... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1990Joined the Therap Team: 2009Accreditations: M.A. Community Psychology - University of HawaiiNational Leadership on Developmental Disabilities - Graduate 2008Charting the Life Course AmbassadorDisability and Diversity Program GraduateCertified Professional... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock C
  Quality Assurance & Reporting

3:15pm CST

Quality Assurance User Panel
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
Join us for a Question and Answer session where you can hear from fellow Therap users about their Quality Assurance practices at their agency.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/ 
User Presenters
avatar for Kristy Dominy

Kristy Dominy

Executive Director, Therap Certified Trainer, Diversified Enterprises
Executive Director/CEO of Diversified Enterprises, Executive Board member and Treasurer for National APSE, Board member and Treasurer for Georgia Learning Community, Board Member for SPADD, CARF Surveyor, Certified DSP and CESP.
avatar for Lisa Lew

Lisa Lew

Director of Quality Assurance, Keshet
Lisa is a Certified Therap Trainer and Admin, with over four years of experience using this amazing system. As the Director of Quality Assurance at Keshet, Lisa plays a vital role in ensuring that best practices are followed to support individuals and improve organizational processes... Read More →
avatar for Maria Edson

Maria Edson

Quality Assurance and Training Manager, Lumibility
Lumibility's mission is to Enhance Skills and Transform Lives of All Individuals with Differing Abilities. Our Adult Services programs use many of Therap's modules to document and bill for the person-centered services we provide.
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
  Quality Assurance & Reporting

3:15pm CST

Troubleshooting Common Scenarios with Scheduling/EVV
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
Review common scenarios that you may find yourself in when using Scheduling/EVV.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the Field: 2009Joined the Therap Team: 2015Favorite Thing about Working for Therap: I enjoy helping providers navigate how the system can help them document the good work they are doing, improve outcomes, and satisfy state regulations.Favorite Therap Tip/Trick: Click... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the Field: 2008Joined the Therap Team: 2015Favorite Thing about Working for Therap: Work Life balance, flexibility, great colleagues, and teamwork!Favorite Therap Tip/Trick: Export reports to Excel, utilize pivot tables!Favorite Therap Report: Password Expiration Report... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
  Scheduling / EVV

3:15pm CST

Bootcamp: Creating your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Not sure where to start with a Questionnaire? Join us to review the different answer types to create your customized Questionnaire.

Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
  Documentation

3:15pm CST

World Café: Discussing the Stumbling Blocks of being a Person-Centered Organization
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
Many organizations believe in the concept of being person-centered, but struggle to put the principles in practice. Join this interactive discussion as we define the stumbling blocks related to being a person-centered organization and we strategize about how to overcome the barriers.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Favorite report: GER Detailed Management Summary Report Favorite Module: GERMost Helpful Resource: Password Reset Request Form
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Favorite Thing about Working for Therap: I love helping customers have "Ah ha!" moments and showing them how they can make their work lives easier using Therap. Favorite Therap tip or trick: Our training tools. We can do it... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Favorite Thing about Working for Therap: My favorite thing about working for Therap is being able to share my passion about person-centered practices with individuals, families, and organizations.Most Common Challenge you Help... Read More →
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

3:40pm CST

Table Topic: Managing Individuals
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 2008Joined the Therap Team: 2014Favorite Thing about Working for Therap: I'm energized by Therap's constant evolution and growth. It's incredibly rewarding to witness firsthand the company's advancements in technology and customer service, and to play a role... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Belmont
  Provider Admin / Access / Intake

3:40pm CST

Scheduling/EVV Data Dashboards and Business Intelligence
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
Looking at the aggregate reporting available for Scheduling/EVV within Business Intelligence and the Data Dashboard.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
  Scheduling / EVV

4:10pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone.
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benfits of giving access to outsoide use like families and others.  All this and more tips and tricks
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Accreditations: CtLC Ambassador Favorite Thing about Working for Therap: Helping our customers who are providing life changing services.Favorite Therap tip or trick: When in doubt, dashboard it out.Favorite Module: ISP Da... Read More →
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
  Documentation

4:15pm CST

Significant Life Events
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
Big life changes have an affect on everybody, see how you can capture Signification Life Events and include them in Behavior Data Reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
  Documentation

4:15pm CST

Data Dashboards
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
  Quality Assurance & Reporting

4:15pm CST

Refining Quality Assurance: Developing a Documentation Crosswalk Utilizing Therap
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
Our organization's journey to go paperless and house all necessary documentation in Therap.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Accreditations: Charting the LifeCourse Ambassadorhttps://www.linkedin.com/in/tiffany-brown-a776b380/ Favorite Thing about Working for Therap: The ability to connect with providers across the US and Canada and to learn about all the different supports available and differences being made every day in people's lives.Most Common Challenge you Help Customers Overcome: Customers often... Read More →
User Presenters
avatar for Jasmine Black

Jasmine Black

Director Of Quality, Lutheran Social Service of Minnesota
Jasmine has been a part of LSS for a duration of 10 years. With a background spanning around 19 years in the human services field, she has experience in vocational and residential disability services, the educational environment, waivered case management, and working with the elderly... Read More →
avatar for Rachel Brandt

Rachel Brandt

Training Specialist, Lutheran Social Service of Minnesota
Rachel has been a part of the mission of LSS since 2022, joining the Training Team in January of 2024. She began her journey of service to others through volunteer work as a youth. One of her first work experiences was in a care setting supporting enrichment and activities at a nursing... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
  Quality Assurance & Reporting

4:15pm CST

Billing Round Table
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the Field: 2016Joined the Therap Team: 2022Favorite Thing about Working for Therap: Being able to see the changes made in each of these providers' lives as they develop their knowledge and skills of their own Therap system.Favorite Therap Tip/Trick: Form IDs make it easy... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Favorite Thing about Working for Therap: Helping Providers get setup to work more efficiently with their documentation and billing processes. Most Common Challenge you Help Customers Overcome: Understanding the Therap processes... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

Care Plans 101
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I enjoy helping providers find solutions to everyday business problems. Favorite Therap tip or trick: Activity Tracking should be taught to every system Administrator in order to fast... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Year started in the Field: 2004Year started at Therap: 2023Favorite Thing about Working for Therap: I most enjoy helping providers find ways to utilize the system so they are able to focus more time and services to the individuals they serve.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
  Health & Medical

4:15pm CST

Overview of the Behavior Plan
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock C
Taking a look at Admin configurations, Plan creation, Data entry, Reporting, and the role of Significant Life Events.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Favorite Thing about Working for Therap: Working with an amazing team and helping a wide variety of providers, educators, therapists, families and self-advocates all around the world to set up and use Therap.Most Common Challenge... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock C
  Person-Centered Planning & Assessments

4:15pm CST

Day in the Life: Quality Assurance Monitor
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person.  I enjoy collaborating... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
  Quality Assurance & Reporting

4:15pm CST

GER Quality Assurance
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
  Quality Assurance & Reporting

4:15pm CST

Quality Assurance for ISP Data
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: I enjoy being able to learn about different types of services across different states, and working with a variety of service providers to help them find unique solutions to enhance their... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
  Quality Assurance & Reporting

4:15pm CST

Training Employees Who Struggle with Technology
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Favorite Thing about Working for Therap: My favorite thing about working for Therap is getting to work with my Therap colleagues and working together to make the 'Therap Experience' the best it can be for our customers.Most Common... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
  Staff Training

4:15pm CST

Therap Connect Discussion for Existing Users
Tuesday February 4, 2025 4:15pm - 5:00pm CST
General Hood
Join us for a spirited conversation about the Therap Connect system and connected devices! We will brainstorm what features, functionality, and devices would be helpful for the future. Note: This special event is exclusively for users of the Therap Connect system.
Therap Presenters
avatar for David Turock

David Turock

Director, AI Research & Development, Therap Services
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams: Connect, New Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
General Hood
  State Specific

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation

4:40pm CST

The Importance of ABCs in Behavior Plans
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
Review how to make Behavior Plans person-centered by including Antecedents, Behaviors and Interventions.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
  Person-Centered Planning & Assessments
 
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