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Tuesday, February 4
 

10:15am CST

Medication Review & the Daily MAR
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
Using the Med Review Form to populate on the MAR
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
  Health & Medical

10:15am CST

Personal Focus Worksheet
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
Using the Personal Focus Worksheet to guide the planning process.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
  Person-Centered Planning & Assessments

10:40am CST

Health Tracking Review
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
Do you need to track who has reviewed Seizure, Blood Glucose, or other Health Tracking Forms?
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
  Health & Medical

10:40am CST

Individual Plan Agenda
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
Using the Agenda to prepare for meetings and capture their outcomes
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with state customers to enhance the quality of services delivered through the use of our system. Plus the flexibility and travel! Most Common Challenge you Help Customers Overcome: Analyzing... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Controlled Medications and Drug Counts
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
Join us to learn more about the Drug Count module and controlled substance flag.
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
  Health & Medical

11:15am CST

Individual Plan
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
A peek into the versatility of the Individual Plan module
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the Field: 2016Joined the Therap Team: 2021Favorite Thing about Working for Therap: I like working on a team of Therap and state staff on project implementation!Most Common Challenge you Help Customers Overcome: I help connect customers to the Therap staff who have the... Read More →
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2021Accreditations: BS in Psychology , BA in Sociology, MPA Concentration in Nonprofit Management,  Charting the Life Course Ambassador and Coach, Person Centered Thinking Trainer and Coaches Trainer https://www.linkedin.com/in... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
  Person-Centered Planning & Assessments

12:15pm CST

Release Golden Nuggets
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
Highlighting items released in 2023-Current
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Simulators
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
Need your staff to have hands-on experience with Therap without any setup required? Check out how our Module Simulators can provide exactly what you need.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
  Staff Training

12:40pm CST

What’s in a Naming Convention?
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011Joined the Therap Team: 2021Favorite Thing about Working for Therap: Working with an amazing team of people, learning new things, and supporting customers in implementing Therap in a way that works best for them.Most Common Challenge you Help Customers... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:40pm CST

Training Courses
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
Overview of the format and existing course material for staff training and discuss how you can track trainings with Therap Course Cloud.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2024 Favorite Thing about Working for Therap: I love being able to help people work through issues I once faced myself. I also truly feel like I learn something new everyday.Most Common Challenge you Help Customers Overcome: Ensuring... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
  Staff Training

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2010Favorite Thing about Working for Therap: I love watching how collecting data in a easy to analyze platform transforms clients lives.Favorite Therap tip or trick: Good data in = Good data outFavorite Module: The Echat Electronic... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

Navigators
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
Take a look at Therap's newest training tool and how you can implement it at your agency.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the Field: 1991Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love the commitment that our team brings to the table when coming up with great quality solutions for our customers.Favorite Therap Tip/Trick: The comprehensive and flexible solutions... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Favorite Thing about Working for Therap: I am able to provide support to many different people while also being on the cutting edge as the industry continues to expand.Most Common Challenge you Help Customers Overcome: How to... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
  Staff Training

2:15pm CST

Individual Intake
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Alternate Check-In Methods for EVV
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
If you don't have stable internet service to capture EVV data, join us to learn about Interactive Voice Response (IVR), Fixed Visit Verification (FVV), and Offline Check-In via the mobile app.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
  Scheduling / EVV

2:40pm CST

Moving an Individual between Programs
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
  Provider Admin / Access / Intake

2:40pm CST

Bulk Updates and Updating the Service Authorization
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
What to do when you've built your schedule into the future and the Service Authorization is updated in between.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2020Favorite Thing about Working for Therap: I really enjoy all the people I work with at Therap; co-workers, leadership, and customers.Most Common Challenge you Help Customers Overcome: Troubleshooting Scheduling/EVV and Billing... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
  Scheduling / EVV

3:15pm CST

Discharging an Individual
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
A walkthrough of the discharge process and highlighting policy considerations along the way
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Favorite Thing about Working for Therap: Amazing colleagues that help and support each other and our customers.Most Common Challenge you Help Customers Overcome: Managing project timelines and deliverables.Favorite Therap tip... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the fFeld: 2008Joined the Therap Team: 2014Favorite Thing about Working for Therap: I'm energized by Therap's constant evolution and growth. It's incredibly rewarding to witness firsthand the company's advancements in technology and customer service, and to play a role... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
  Provider Admin / Access / Intake

3:15pm CST

Scheduling/EVV Report Library Reports
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
Review some helpful Report Library Reports for the Scheduling/EVV module
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
  Scheduling / EVV

3:40pm CST

Scheduling/EVV Data Dashboards and Business Intelligence
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
Looking at the aggregate reporting available for Scheduling/EVV within Business Intelligence and the Data Dashboard.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the Field: 2005Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love helping customers and I love the puzzles I get to solve doing my job!Most Common Challenge you Help Customers Overcome: Learning something new. It is not always easy to learn something... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
  Scheduling / EVV

4:15pm CST

Significant Life Events
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
Big life changes have an affect on everybody, see how you can capture Signification Life Events and include them in Behavior Data Reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
  Documentation

4:15pm CST

Data Dashboards
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
  Quality Assurance & Reporting

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2014Joined the Therap Team: 2016Favorite Thing about Working for Therap: Therap fosters a collaborative, supportive team culture, empowering me to contribute my best work. Our customer-centric approach drives innovation and ensures we deliver exceptional solutions.Favorite... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2008Joined the Therap Team: 2019Favorite Thing about Working for Therap: I love being surrounded by so many talented people.Most Common Challenge you Help Customers Overcome: Helping new Users quickly learn how to use the systemFavorite Therap tip or trick... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation

4:40pm CST

The Importance of ABCs in Behavior Plans
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
Review how to make Behavior Plans person-centered by including Antecedents, Behaviors and Interventions.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
  Person-Centered Planning & Assessments
 
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