Loading…
The schedule is subject to change without notice until the start of the conference. Changes made during the conference will be communicated with attendees on-site.
or to register for this event.
arrow_back View All Dates
Tuesday, February 4
 

10:15am CST

Billing Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

Business Development & Billing Consultant, Therap Services, LLC
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Document Signing
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California.  We spent a week out there, started in Palm Springs and worked... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services, LLC
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

NEW Daily MAR
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
Review all the bells, whistles, and prescheduling features available in the Daily MAR. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
  Health & Medical

10:15am CST

An Introduction to Therap Connect
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2015 Part of the following teams: Therap Connect Strategic Initiatives Marketing Most Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet. Favorite Therap Tip/Trick: Sleep Data T-Logs... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
  Interoperability

10:15am CST

Building DDO into the Organization’s Culture
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
Learn how Data Driven Outcomes can be ingrained into the everyday within your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
  Person-Centered Planning & Assessments

10:15am CST

Introduction to Charting the LifeCourse
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
  Person-Centered Planning & Assessments

10:15am CST

IPOP Assessment
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
  Person-Centered Planning & Assessments

10:15am CST

Creating a Parent Portal
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
  Provider Admin / Access / Intake

10:15am CST

Creating a Solid Intake Plan
Tuesday February 4, 2025 10:15am - 11:00am CST
Kingsley
Walk through the steps involved in creating a solid intake plan, including Intake, Consents and Auths, Med Reconciliation, Individual History
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Kingsley
  Provider Admin / Access / Intake

10:15am CST

Quality Assurance Part 1: Creating an Organizational Plan
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage E
Join us to learn about the importance of Quality Assurance plans and the revolving cycle of QA, including key players and agency decisions.
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage E
  Quality Assurance & Reporting

10:15am CST

Scheduling Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
  Scheduling / EVV

10:15am CST

An Insight to State Government and the role of the Government Business Development Team
Tuesday February 4, 2025 10:15am - 11:00am CST
Edgewood
Get an insight to the workings of State Government from members of our Government Business Development Team
Therap Presenters
avatar for Beverly Buscemi

Beverly Buscemi

Director of Government Relations, Therap Services, LLC
Started in the field: 1996 Joined the Therap Team: 2021 Part of the Following Teams: Government Business Development Accreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Edgewood
  State Specific

11:15am CST

Comparing Billable Methods of Data Collection
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Day in the Life: Direct Support Professional
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
  Documentation

11:15am CST

Diving into the Individual's Health Data Reports
Tuesday February 4, 2025 11:15am - 12:00pm CST
Kingsley
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 11:15am - 12:00pm CST
Kingsley
  Health & Medical

11:15am CST

Therap Connect Discussion for Existing Users
Tuesday February 4, 2025 11:15am - 12:00pm CST
Oaklands
Join us for a spirited conversation about the Therap Connect system and connected devices! We will brainstorm what features, functionality, and devices would be helpful for the future. Note: This special event is exclusively for users of the Therap Connect system.
Therap Presenters
avatar for David Turock

David Turock

Director of Artificial Intelligence R&D, Therap Services, LLC
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams:ConnectNew Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services, LLC
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services, LLC
Tuesday February 4, 2025 11:15am - 12:00pm CST
Oaklands
  Interoperability

11:15am CST

Assessments and Screening
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan and review available assessments
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
  Person-Centered Planning & Assessments

11:15am CST

Individual Agenda for Meetings and Reviews
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 1999 Joined the Therap Team: 2012 Part of the Following Teams: State Most Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014. Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

11:15am CST

Stomp the Star: Utilizing Integrated Support Star for Problem Solving and Planning
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
Learn how to use the Charting the LifeCourse Integrated Support Star for Person Centered Planning and problem solving.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2014 Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community! Most Memorable Therap Trip: Seattle, WA the... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

11:15am CST

The Source of Truth in Therap: The IDF
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
  Provider Admin / Access / Intake

11:15am CST

Scheduling/EVV Setup: New Individuals & Staff
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
  Scheduling / EVV

12:15pm CST

Basics of Being a Billing Admin and Best Practices
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
What does being a Billing Admin entail? Review the basics of what being a Billing Admin looks like and take home some best practices to implement at your agency.
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
  Billing

12:15pm CST

Employment History Overview: Documenting Employment Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
  Documentation

12:15pm CST

StationMD and Therap Working Together for Care Coordination
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
Join StationMD to learn about their telemedicine services and medical care for Individuals with Developmental Disabilities while also learning about Therap's automated data sharing for providers using StationMD's services. From appointment creation to physician notes, see how this next level of service provision can enhance the quality of care for the individuals you serve.
Therap Presenters
avatar for Jeff Case

Jeff Case

National Director of Business Development, Therap Services, LLC
Started in the field: 1993Joined the Therap Team: 2008Part of the Following Teams: Government Business Development Interoperability Multi-State/LAMP Sales State Strategic InitiativesAccreditations: PMPWhat are you most excited for at Nationals this year: In person experience.Most... Read More →
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services, LLC
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
  Interoperability

12:15pm CST

Discovering the Good Life: Using the Life Trajectory for Planning
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
What is a good life and how do you help others create daily strategies to get there? Join this session to discover and plan for your vision of a good life using the Charting the LifeCourse Life Trajectory tool.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services, LLC
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
  Provider Admin / Access / Intake

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

12:15pm CST

Internet Security Q&A
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Kingsley
Have questions related to internet security or security best practices? Join this Q&A to find out more.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services, LLC
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams:SalesMulti-State/LAMP
avatar for Sazzad Rafique

Sazzad Rafique

Chief Information Officer, Therap Services, LLC
avatar for Anthony Tobey

Anthony Tobey

Chief Information Security Officer, Therap Services, LLC
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Kingsley
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Manager / Supervisor
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year?
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

12:15pm CST

Implementing DDO from the Oversight Level: Best Practices for Success
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
Taking a planful approach to implementing Data Driven Outcomes at the oversight level in a timely manner
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
  Quality Assurance & Reporting

1:15pm CST

Self Advocates Use of Therap
Tuesday February 4, 2025 1:15pm - 1:40pm CST
General Thomas
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services, LLC
Tuesday February 4, 2025 1:15pm - 1:40pm CST
General Thomas
  Documentation

1:15pm CST

Billing 835's and Reconciliation
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Two Rivers
Claim Reconciliation, Claim benefits with Reporting and uploading your 835’s
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Two Rivers
  Billing

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

1:15pm CST

Staff Communication Tools
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
  Documentation

1:15pm CST

So You Think You Know Therap?
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Belle Meade
Test your Therap knowledge while competing against other Therap users. Have fun and play for a chance to win prizes!
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year?
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Belle Meade
  General

1:15pm CST

Transitioning to the NEW Daily MAR
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
This session is for users of the legacy / monthly MAR to get an understanding of the changes in policy and procedure they will need to adapt to use the new module. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
  Health & Medical

1:15pm CST

Planning for Ages and Stages: Using the Life Domain Vision Tools to Plan Across the LifeSpan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
Everyone changes one life stage and age to another. Join this session to learn how to use the Charting the LifeCourse Life Domain Vision Tools to plan across all life stages and define meaningful support for individuals at every age of life.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Day in the Life: Provider Administrator
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
  Provider Admin / Access / Intake

1:15pm CST

Eligibility, Level of Care, and Waiver Enrollment
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Edgewood
Reviewing Oversight Module designed to record the initial and redeterminations of individual Eligibility and Level of Care to receive ICF Waiver Services.
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, State Team, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Edgewood
  Provider Admin / Access / Intake

1:15pm CST

Creating a Demographic Dashboard in Excel
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
Take your data a step further and develop your own Demographic Dashboard using Therap's Excel based reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2021 Part of the Following Teams: Connect Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Favorite Therap Tip/Trick: Searches = Reports! Favorite Report: GER Management Summary Favorite Module: GER Resolut... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
  Quality Assurance & Reporting

1:15pm CST

Quality Assurance Part 2: Executing the Plan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
Join us to take a look at how Therap can help you put your QA plan into action. In-module reports, Report Library, and Business Intelligence options are discussed
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
  Quality Assurance & Reporting

1:15pm CST

Managing Individual, Program, and Staff Schedules
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Billing Quality Assurance
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Two Rivers
Reports in Billing Module, Report Library, Service Authorization Management/Updates, Billing Best Practices, Resources Page, and Billing Audit Guide.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop. 

Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services, LLC
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Two Rivers
  Billing

2:15pm CST

Day in the Life: Billing Admin
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
Steps for setting up a new individual, managing program moves, edit, review & generate billing data, communication with staff within the application
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
  Billing

2:15pm CST

GER Basics- Entering the Event
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
  Documentation

2:15pm CST

ISP Program 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist, Therap Services, LLC
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Letter Module Overview
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Edgewood
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Edgewood
  Documentation

2:15pm CST

The Role of AI in Documentation
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Assistant Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved. Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Southwest Regional Director, Therap Services, LLC
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: Sales What are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
  Documentation

2:15pm CST

Health Tracking 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Support Specialist II, Therap Services, LLC
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
  Health & Medical

2:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

An Introduction to Data Driven Outcomes
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Assistant Director of Support, Therap Services, LLC
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: DDO... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
  Quality Assurance & Reporting

2:15pm CST

Quality Assurance in EVV
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
Are you in compliance? Reviewing what’s been scheduled, checked in/out of, converted to billing data or sent to the aggregator,  Visit Completion, ISP Data, Overlap, Aggregator Status
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also... Read More →
avatar for Maria Massa

Maria Massa

Support Specialist II, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Small Provider Most Memorable Therap Trip: Alaska--all of it. Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report. Favorite Module: All of Health and M... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Creating a Training Plan: Therap's Training Resources
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2019 Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Gulf Shores, AL Favorite Therap Tip/Trick: Creating/Switching between multiple User Profiles Favorite Report: Users without a Super Role or Caseload... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
  Staff Training

3:15pm CST

Billing Tips & Tricks for Troubleshooting
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Two Rivers
Troubleshooting & Reporting- How to fix the Claim, Replacements, Voids, and Rejected Claims
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Kahea Yamada

Kahea Yamada

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Two Rivers
  Billing

3:15pm CST

GER Management and GERR
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Elizabeth Stanton

Elizabeth Stanton

Senior Support Specialist, Therap Services, LLC
Started in the field: 1998Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation Small ProviderAccreditations:
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Introduction to Secure Video Documentation
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services, LLC
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
  Documentation

3:15pm CST

Personal Finance
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Therap Mobile App
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist, Therap Services, LLC
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
  Documentation

3:15pm CST

Day in the Life: Medical Supervisor
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
Reviewing Care Plans expirations, ensuring compliance with medication passes, immunizations,  configuring and reporting on the MAR, review GERs and Health Tracking documentation
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2007 Joined the Therap Team: 2022  Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
  Health & Medical

3:15pm CST

Medication History 101
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present
Therap Presenters
avatar for Leona Watson

Leona Watson

Support Specialist II, Therap Services, LLC
Started in the field: 2014 Joined the Therap Team: 2021 Part of the Following Teams: Connect Regular Provider Small Provider Favorite Therap Tip/Trick: Live Help is your life line! Favorite Report: ISP Data Clinician Report Favorite Module: Time Tracking... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
  Health & Medical

3:15pm CST

Making the Individual Plan Work for Your Agency
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Seanette Lancaster

Seanette Lancaster

Senior Support Specialist, Therap Services
Started in the field: 2015 Joined the Therap Team: 2016 Part of the Following Teams: SupportAccreditations: AAPC Medical Billing & Coding Certification ICD 10 Certifications Charting the LifeCourse Ambassador Most Memorable Therap Trip: The Big Island and in particular Kona, HI- loved... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
  Person-Centered Planning & Assessments

3:15pm CST

Developing Provider Admin Procedures
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
Review key functions provider admins complete in Therap and inspiration to create your agency process documentation for managing individuals and users. 
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist, Therap Services, LLC
Started in the field: 1990 Joined the Therap Team: 2018 Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer Success Accreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the... Read More →
avatar for Ashley Moriarty

Ashley Moriarty

Senior Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
  Provider Admin / Access / Intake

3:15pm CST

Oversight Configurations for Linked Providers
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
Looking at the settings and configurations that can be enabled from the Oversight account, then trickle down to Linked Providers.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
  Provider Admin / Access / Intake

3:15pm CST

All Things Considered in the New CMS Access Rule Rollout
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Oaklands
The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule.  The session will take a look at the many areas addressed in the new rule including:  grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.
Therap Presenters
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Director of Government Relations, Therap Services, LLC
Started in the field: 1989Joined the Therap Team: 2014Accreditations: MPAWhat are you most excited for at Nationals this year? Seeing people in person again Most Memorable Therap Trip: Portland, OR First visit to Oregon, enjoyed the rose garden
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services, LLC
Started in the field: 1986 Joined the Therap Team: 2022 Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services, LLC
Started in the field: 1992 Joined the Therap Team: 2009  Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Oaklands
  Quality Assurance & Reporting

3:15pm CST

Troubleshooting Common Scenarios with Scheduling/EVV
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
Review common scenarios that you may find yourself in when using Scheduling/EVV.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, State Team, Therap Services, LLC
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
  Scheduling / EVV

3:15pm CST

World Café: Discussing the Stumbling Blocks of being a Person-Centered Organization
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
Many organizations believe in the concept of being person-centered, but struggle to put the principles in practice. Join this interactive discussion as we define the stumbling blocks related to being a person-centered organization and we strategize about how to overcome the barriers.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Consultant, Therap Services, LLC
Started in the field: 2000Joined the Therap Team:2021Part of the Following Teams: Sales Accreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and Coach Most Memorable Therap Trip:
avatar for Devin Hardy

Devin Hardy

Support Specialist, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Provider Team, Therap Services, LLC
Started in the field: 2004 Joined the Therap Team: 2016 Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PA Favorite Therap Tip/Trick: Customize your To... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist, Therap Services, LLC
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services, LLC
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

4:15pm CST

Billing Round Table
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist, Therap Services, LLC
Started in the field: 2006 Joined the Therap Team: 2020 Part of the Following Teams: Billing Favorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap. Favorite Report: Report Library: Service Authori... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist, Therap Services, LLC
Started in the field: 2012 Joined the Therap Team: 2021 Part of the Following Teams: Billing Accreditations: Bachelor's Degree in Accounting Most Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments... Read More →
avatar for Jordan Liley

Jordan Liley

Support Specialist II, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022  Part of the Following Teams: Billing Most Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!  Favorite Therap Tip/Trick... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Billing Team, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist, Therap Services, LLC
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams:BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

GER Quality Assurance
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services, LLC
Started in the field: 2017 Joined the Therap Team: 2022 Part of the Following Teams: Development/Q/A State What are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S. Most Memorable Therap Trip: Reading Terminal Market... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Business Analyst, Therap Services, LLC
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
  Documentation

4:15pm CST

Care Plans 101
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, Therap Services, LLC
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist, Therap Services, LLC
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
  Health & Medical

4:15pm CST

Overview of the Behavior Plan
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Edgewood
Taking a look at Admin configurations, Plan creation, Data entry, Reporting, and the role of Significant Life Events.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist, Therap Services, LLC
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program  Accreditations: Charting the LifeCourse Ambassador  Most Memorable Therap Trip: Sequoia National... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Edgewood
  Person-Centered Planning & Assessments

4:15pm CST

Day in the Life: Quality Assurance Monitor
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services, LLC
Started in the field: 2011  Joined the Therap Team: 2021    Part of the Following Teams: Development/Q/A  State  Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador   What are you most excited for at Nationals... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services, LLC
Started in the field: 2011 Joined the Therap Team: 2023 Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
  Quality Assurance & Reporting

4:15pm CST

Quality Assurance for ISP Data
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist, Therap Services, LLC
Started in the field: 2016 Joined the Therap Team: 2022 Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trick: Searches are Reports Favorite Module: ISP Programs... Read More →
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services, LLC
Started in the field: 2009 Joined the Therap Team: 2023 Part of the Following Teams: Regular Provider Small Provider Favorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different ways Favorite Report: ISP Data Report Favorite Modul... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
  Quality Assurance & Reporting

4:15pm CST

Troubleshooting EVV & Sandata
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Hermitage B
Receiving Validation messages from Sandata? Join us to troubleshoot some scenarios on why this happens and how you can fix it.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Support Specialist II, Therap Services, LLC
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services, LLC
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Hermitage B
  Scheduling / EVV

4:15pm CST

Training Employees Who Struggle with Technology
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services, LLC
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exercise Favorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services, LLC
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
  Staff Training
 
From $75.00
2025 Therap National Conference
From $75.00
Share Modal

Share this link via

Or copy link

Filter sessions
Apply filters to sessions.
Filtered by Date - 
Clear filter
Monday, February 3
Tuesday, February 4
Wednesday, February 5
Thursday, February 6
Belle Meade
Belmont
Cheekwood
Cumberland
Edgewood
Evergreen
General Hood
General Thomas
Hermitage A
Hermitage B
Hermitage Ballroom
Hermitage C
Hermitage D
Hermitage E
Hermitage F
Kingsley
Lobby 1
Lobby 2
Lobby 3
Lobby 4
McGavock A
McGavock B
McGavock C
Oaklands
Two Rivers
  • Billing
  • Documentation
  • General
  • Health & Medical
  • Interoperability
  • Person-Centered Planning & Assessments
  • Provider Admin / Access / Intake
  • Quality Assurance & Reporting
  • Scheduling / EVV
  • Staff Training
  • State Specific
  • Module
  • Assessment & Screening
  • Attendance
  • Behavior
  • Billing
  • Business Intelligence (BI)
  • Calendar
  • Case Note
  • Charting the LifeCourse
  • Comprehensive Health Assessment (eCHAT)
  • Consent and Authorization
  • Data Driven Outcome (DDO)
  • Eligibility
  • Employment History
  • External Data Feed
  • General Event Reports (GER)
  • GER Resolution
  • Health Screening
  • Health Tracking
  • Individual Agenda; Plan; PFW
  • Individual Care Plan
  • Individual Demographics
  • Individual History
  • Individual Home Page
  • Individual Medical Information
  • IPOP Assessment
  • ISP Data
  • ISP Program
  • Letter
  • Level of Care
  • Medication Administration Record (MAR)
  • Medication History
  • Mobile App
  • Order
  • Personal Finance
  • Priority List
  • Provider Administration
  • Questionnaire
  • Referral
  • Report Library
  • Scheduling/EVV
  • Secure Communications (SComm)
  • Secure Document Signing (SDS)
  • Secure Video Documentation
  • T-Logs
  • Therap Connect
  • Time Tracking
  • Training Management System (TMS)
  • Waiver Enrollment
  • Account Type
  • Case Management
  • Oversight
  • Provider
  • User Participation
  • Required
  • Session Type
  • 1:1
  • Bootcamp
  • Classic
  • Fast Track
  • Table Topic
  • User Panel / Presentation
  • Popular