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Tuesday, February 4
 

7:30am CST

Registration
Tuesday February 4, 2025 7:30am - 9:00am CST
Check in for the event, grab your nametag, get oriented and after stopping at the booths head to the Hermitage Ballrooms to secure your seat for the opening address.
Tuesday February 4, 2025 7:30am - 9:00am CST
  General

9:00am CST

Welcome and Introductions
Tuesday February 4, 2025 9:00am - 10:00am CST
Hermitage Ballroom
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
Tuesday February 4, 2025 9:00am - 10:00am CST
Hermitage Ballroom
  General

10:00am CST

Bootcamp Check-In: Setting Up for Success in Health Tracking
Tuesday February 4, 2025 10:00am - 10:15am CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Tuesday February 4, 2025 10:00am - 10:15am CST
Evergreen
  Health & Medical

10:15am CST

Medication Review & the Daily MAR
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
Using the Med Review Form to populate on the MAR
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Cheekwood
  Health & Medical

10:15am CST

Personal Focus Worksheet
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
Using the Personal Focus Worksheet to guide the planning process.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Tuesday February 4, 2025 10:15am - 10:35am CST
Belmont
  Person-Centered Planning & Assessments

10:15am CST

Standardization of Super Role & Agency Wide and Administrative Roles
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
Provide an example of a process used to standardize Roles & Privileges across for all users in Therap.
Moderators
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
User Presenters
avatar for Susan Lindsey

Susan Lindsey

National Therap Coordinator, Mosaic
Mosaic is a Multi-State Provider based in Nebraska. I have used Therap for about 11 years and I'm a Certified Trainer. My favorite module is Case Notes, my favorite feature as an administrator is Activity Tracking and my favorite report is the Health Care Report in Health Tracking... Read More →
Tuesday February 4, 2025 10:15am - 10:40am CST
Kingsley
  Provider Admin / Access / Intake

10:15am CST

TMS – Streamline YOUR Agency Training Records
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
Introduce the following components and demonstrate and how to use them at a basic level:
- Course vs. Class
- Create a Session
- Sign up staff to a session(s)
- Post-class documentation
- Running TMS reports for compliance purposes
Moderators
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
User Presenters
avatar for Paul Kring

Paul Kring

Director - Training and Compliance, The Arc of Union County (NJ)
New Jersey
Tuesday February 4, 2025 10:15am - 10:40am CST
Edgewood
  Staff Training

10:15am CST

Billing Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
Therap’s Billing Module - People, Process, Payment!
Therap Presenters
avatar for Susan Wyman

Susan Wyman

National Business Development Billing Consultant, Therap Services
Hello EveryoneMy name is Susan Wyman. I work for Therap Services, LLC in the Sales Department as the National Billing Consultant.I'm eager for the opportunity to chat with you about matters related to documentation compliance and billing processes. If you're interested in discussing... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Tuesday February 4, 2025 10:15am - 11:00am CST
Two Rivers
  Billing

10:15am CST

Day in the Life: Person Supported
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
What's the point? Walk through a day in the life of an individual to discover what you can learn from person-centered documentation.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock B
  Documentation

10:15am CST

Introduction to Secure Document Signing
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
Learn more about Therap's new Secure Document Signing module, which provides a way to capture signatures relating to agency or individual documents.
Therap Presenters
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage C
  Documentation

10:15am CST

Help! I need some direction with what to do this week!
Tuesday February 4, 2025 10:15am - 11:00am CST
Cumberland
Not sure what sessions to attend at the conference? Get some guidance here.
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
avatar for Brent Hessee

Brent Hessee

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2011Part of the Following Teams: SalesWhat are you most excited for at Nationals this year: Reconnecting with friends I have not seen in years.Most Memorable Therap Trip: Denver. Have been to 47 US States (majority through my Therap... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Cumberland
  General

10:15am CST

NEW Daily MAR
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
Review all the bells, whistles, and prescheduling features available in the Daily MAR. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage F
  Health & Medical

10:15am CST

Building DDO into the Organization’s Culture
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
Learn how Data Driven Outcomes can be ingrained into the everyday within your organization.
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Oaklands
  Person-Centered Planning & Assessments

10:15am CST

Introduction to Charting the LifeCourse
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
Are you curious about using Charting the LifeCourse (CtLC) as your new person-centered framework, but don’t know where to start? Join this session to learn some of the foundation principles of the CtLC Framework as well as see how work in the Therap system.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage A
  Person-Centered Planning & Assessments

10:15am CST

IPOP Assessment
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
Come explore the IPOP Assessment and see how the you can pull data from various modules into a comprehensive document for staff.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 10:15am - 11:00am CST
Belle Meade
  Person-Centered Planning & Assessments

10:15am CST

Creating a Parent Portal
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
Interested in creating Therap User accounts for Parents or Guardians? Join us to review Individual Caseloads, Super Roles, and considerations when creating these types of user accounts.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock A
  Provider Admin / Access / Intake

10:15am CST

Creating a Solid Intake Plan
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock C
Walk through the steps involved in creating a solid intake plan, including Intake, Consents and Auths, Med Reconciliation, Individual History
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
McGavock C
  Provider Admin / Access / Intake

10:15am CST

Quality Assurance Part 1: Creating an Organizational Plan
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage E
Join us to learn about the importance of Quality Assurance plans and the revolving cycle of QA, including key players and agency decisions.
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage E
  Quality Assurance & Reporting

10:15am CST

Scheduling Overview
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
High-level overview of Configuration, Scheduling and Check-in options, as well as In-module and Aggregate reporting
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage B
  Scheduling / EVV

10:15am CST

Learn How Therap's Government Business Team Supports States Success, at the Local and Federal Levels
Tuesday February 4, 2025 10:15am - 11:00am CST
General Thomas
Get an insight to the workings of State Government from members of our Government Business Development Team
Therap Presenters
avatar for Dr. Beverly Buscemi, PhD

Dr. Beverly Buscemi, PhD

Director of Government Relations, Therap Services
Started in the field: 1996Joined the Therap Team: 2021Part of the Following Teams: Government Business DevelopmentAccreditations: Charting the Life Course Ambassador Most Memorable Therap Trip: I went to see Mount Rushmore for the first time in my life while on a site visit in... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
General Thomas
  State Specific

10:15am CST

An Introduction to Therap Connect
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
Want to learn more about Therap Connect and the future of data collection? This session will provide a basic overview of Therap's exciting new method for documenting information via smart devices. Join us as we walk through Therap Connect's initial functionality, the devices with which we currently interface, and the endless potential for Connect to improve outcomes for the people you support.
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Jeff Mau

Jeff Mau

Associate Director of Strategic Initiatives, Therap Services
Started in the field: 2011Joined the Therap Team: 2015Part of the following teams: Therap Connect Strategic Initiatives MarketingMost Memorable Therap Trip: G & M Restaurant / Lounge. Linthicum Heights, MD Best Crab cakes on the planet.Favorite Therap Tip/Trick: Sleep Data T-Logs!Favorite... Read More →
Tuesday February 4, 2025 10:15am - 11:00am CST
Hermitage D
  Therap Connect

10:15am CST

Bootcamp: Setting Up for Success in Health Tracking
Tuesday February 4, 2025 10:15am - 12:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop

.Let us help you get set up for success with Health Tracking. Review Diagnoses, Allergies, Shared Contacts, Health Profile, and Demographics. 
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 10:15am - 12:00pm CST
Evergreen
  Health & Medical

10:30am CST

Join Us on the Path Towards Full Reimbursement
Tuesday February 4, 2025 10:30am - 11:30am CST
Marriott 1
Navigating obstacles to payment and maximizing resources to ensure successful billing
Therap Presenters
avatar for Nadine Finch

Nadine Finch

Director of Billing and EVV, Therap Services
Started in the field: 2002Joined the Therap Team: 2017Part of the Following Teams: Billing Scheduling/EVV
Tuesday February 4, 2025 10:30am - 11:30am CST
Marriott 1
  Billing

10:40am CST

Health Tracking Review
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
Do you need to track who has reviewed Seizure, Blood Glucose, or other Health Tracking Forms?
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Cheekwood
  Health & Medical

10:40am CST

Individual Plan Agenda
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
Using the Agenda to prepare for meetings and capture their outcomes
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Tuesday February 4, 2025 10:40am - 11:00am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Controlled Medications and Drug Counts
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
Join us to learn more about the Drug Count module and controlled substance flag.
Therap Presenters
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Cheekwood
  Health & Medical

11:15am CST

Individual Plan
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
A peek into the versatility of the Individual Plan module
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →
Tuesday February 4, 2025 11:15am - 11:35am CST
Belmont
  Person-Centered Planning & Assessments

11:15am CST

Case Notes - The unsung hero of quality improvement
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
This session would give a detailed look at how an agency utilizes the case note module for monitoring, storage of documents and quality improvement.
Moderators
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
User Presenters
avatar for Sue McCarthy

Sue McCarthy

Director of Quality Assurance and Compliance, The Arc of Atlantic County
Tuesday February 4, 2025 11:15am - 11:40am CST
Kingsley
  Documentation

11:15am CST

Comparing Billable Methods of Data Collection
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
Explore the advantages and differences in each Method of Data Collection.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: BillingAccreditations: Bachelor's Degree in AccountingMost Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments all... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: BillingMost Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!Favorite Therap Tip/Trick:  I... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Two Rivers
  Billing

11:15am CST

Day in the Life: Direct Support Professional
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
Checking and engaging in team communication, documenting service delivery, goal and outcome progress, and staying up to date on the individuals' plans.
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock B
  Documentation

11:15am CST

Lunch
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage F
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage F
  General

11:15am CST

Lunch
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage E
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage E
  General

11:15am CST

Lunch
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage D
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage D
  General

11:15am CST

Diving into the Individual's Health Data Reports
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock C
Review the comprehensive health data by using the reports available by Individual, within the Report Library and Business Intelligence.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock C
  Health & Medical

11:15am CST

Assessments and Screening
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
Overview of the Assessments & Screening module functionality, integration with the Individual Plan and review available assessments
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Edgewood
  Person-Centered Planning & Assessments

11:15am CST

Individual Agenda for Meetings and Reviews
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
The Individual Agenda can be a versatile tool to document meetings, review individual progress across programs, and set what's needed for the upcoming plan year
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 11:15am - 12:00pm CST
McGavock A
  Person-Centered Planning & Assessments

11:15am CST

Stomp the Star: Utilizing Integrated Support Star for Problem Solving and Planning
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
Learn how to use the Charting the LifeCourse Integrated Support Star for Person Centered Planning and problem solving.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

11:15am CST

The Source of Truth in Therap: The IDF
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
The Individual Demographic Form and its subsections are the core of data within Therap. Learn about this module and all the places the data appears within the system.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Belle Meade
  Provider Admin / Access / Intake

11:15am CST

Scheduling/EVV Setup: New Individuals & Staff
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
Onboarding and setup of new staff and Individuals for EVV.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 11:15am - 12:00pm CST
Hermitage B
  Scheduling / EVV

11:30am CST

LUNCH
Tuesday February 4, 2025 11:30am - 1:15pm CST
Marriott Lobby
Tuesday February 4, 2025 11:30am - 1:15pm CST
Marriott Lobby 2200 Elm Hill Pike Nashville, TN 37214
  General

11:40am CST

Table Topic: Health and Medical Documentation
Tuesday February 4, 2025 11:40am - 12:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions about the Health & Medical documentation at your organization.
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
Tuesday February 4, 2025 11:40am - 12:00pm CST
Cheekwood
  Health & Medical

11:40am CST

Table Topic: Person-Centered Planning
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions how Person-Centered Planning is incorporated at your organization.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →
Tuesday February 4, 2025 11:40am - 12:00pm CST
Belmont
  Person-Centered Planning & Assessments

11:45am CST

Automated Attendance
Tuesday February 4, 2025 11:45am - 12:45pm CST
Hermitage C
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
avatar for David Turock

David Turock

Director, AI Research & Development, Therap Services
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams: Connect, New Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
Tuesday February 4, 2025 11:45am - 12:45pm CST
Hermitage C
  Artificial Intelligence (AI)

11:55am CST

Using Therap for Working with Services Beyond DD
Tuesday February 4, 2025 11:55am - 12:55pm CST
Marriott 1
Does your agency provide services like Employment, Aging, Early Intervention, Behavioral Health, Substance Abuse, Forensic etc. These can fit really well in Therap, join Kevin to see how..
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 11:55am - 12:55pm CST
Marriott 1
  Documentation

12:15pm CST

Release Golden Nuggets
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
Highlighting items released in 2023-Current
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Cheekwood
  Provider Admin / Access / Intake

12:15pm CST

Simulators
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
Need your staff to have hands-on experience with Therap without any setup required? Check out how our Module Simulators can provide exactly what you need.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 12:15pm - 12:35pm CST
Belmont
  Staff Training

12:15pm CST

Using DDO Data to Inform Decisions and Staff Development
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
The presentation will focus on using the DDO reporting features and interpreting the data to inform decisions on consumer care.  Examples of agency reports, program reports, individual reports and staff reports will be provided, along with a discussion of how this data has helped improve programming and promote staff development.
Moderators
avatar for Julie Bowden

Julie Bowden

Business Development Territory Manager, Therap Services
Started in the field: Too long ago to share (30+)Joined the Therap Team: 2018Part of the Following Teams: Sales
User Presenters
avatar for Dr. Sonia Sandford

Dr. Sonia Sandford

Vice President of Special Projects, Holy Angels, Inc.
Dr. Sandford has been in the fields of higher education and developmental disabilities services for over 30 years. She is passionate about making informed decisions using data and consumer input. She has led the implementation of the DDO platform at Holy Angels and guided staff to... Read More →
Tuesday February 4, 2025 12:15pm - 12:40pm CST
Kingsley
  Quality Assurance & Reporting

12:15pm CST

Basics of Being a Billing Admin and Best Practices
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
What does being a Billing Admin entail? Review the basics of what being a Billing Admin looks like and take home some best practices to implement at your agency.
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Two Rivers
  Billing

12:15pm CST

Employment History Overview: Documenting Employment Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
Documenting Supported Employment: Maintaining employer relationships and documenting the Individual's pathway to employment success
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Oaklands
  Documentation

12:15pm CST

Lunch
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage E
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage E
  General

12:15pm CST

Lunch
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage F
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage F
  General

12:15pm CST

Lunch
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage D
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage D
  General

12:15pm CST

Discovering the Good Life: Using the Life Trajectory for Planning
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
What is a good life and how do you help others create daily strategies to get there? Join this session to discover and plan for your vision of a good life using the Charting the LifeCourse Life Trajectory tool.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

12:15pm CST

A Comparison of Case Notes, ISP Data, and Time Tracking
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
Review the workflow, advantages and use cases of each module.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock A
  Provider Admin / Access / Intake

12:15pm CST

Communication Methods within Oversight and Linked Providers
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
Cross Provider SComms, Referrals, GER Review & Follow-Up Comments, and Splash Messages.
Therap Presenters
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Edgewood
  Provider Admin / Access / Intake

12:15pm CST

Internet Security Q&A
Tuesday February 4, 2025 12:15pm - 1:00pm CST
General Thomas
Have questions related to internet security or security best practices? Join this Q&A to find out more.
Therap Presenters
avatar for Michelle Saunders

Michelle Saunders

Associate Director of Business Development, Therap Services
Started in the field: 1994Joined the Therap Team: 2012Part of the Following Teams: Sales Multi-State/LAMP
avatar for Sazzad Rafique

Sazzad Rafique

Chief Information Officer, Therap Services
avatar for Anthony Tobey

Anthony Tobey

Chief Information Security Officer, Therap Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
General Thomas
  Provider Admin / Access / Intake

12:15pm CST

Day in the Life: Manager / Supervisor
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
See what a typical day for a manager could look like in Therap. Review documentation such as; GERs, ISP Data, T-Logs, MAR, Health Tracking and audit the quality of documentation
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock B
  Quality Assurance & Reporting

12:15pm CST

Implementing DDO from the Oversight Level: Best Practices for Success
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock C
Taking a planful approach to implementing Data Driven Outcomes at the oversight level in a timely manner
Therap Presenters
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Tuesday February 4, 2025 12:15pm - 1:00pm CST
McGavock C
  Quality Assurance & Reporting

12:15pm CST

Sponsored Session: Excel-lence in Action: Harnessing eMAR and Med History Reports with Excel Tools
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
Take your medication data management to the next level with Excel! This session will cover essential tools and techniques to transform your eMAR and Medication History Reports into actionable insights. Whether you're new to Excel or looking to enhance your skills, we’ll guide you through filters, pivot tables, graphs, macros, and other features that can simplify your processes and help you visualize key trends. Using real-world examples, you’ll learn how to streamline workflows, reduce errors, and make data-driven decisions that improve care. Join us and unlock the power of Excel for smarter, more efficient reporting!
Moderators
avatar for Tricia Woods

Tricia Woods

Assistant Business Development Consultant II, Therap Services
Started in the field: 2000Joined the Therap Team: 2016Part of the Following Teams: SalesMost Memorable Therap Trip: My most memorable trip was in 2023 when Bonnie Sorrells and I brought back User Groups to California. We spent a week out there, started in Palm Springs and worked our... Read More →
Sponsors & Exhibitors
avatar for Neighborhood LTC Pharmacy

Neighborhood LTC Pharmacy

We are a 100% Employee-Owned IDD Pharmacy with locations expanding across the country. Our pharmacy is known for its high level of customer support and building relationships with every patient we serve and their care teams.
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Belle Meade
  Quality Assurance & Reporting

12:15pm CST

StationMD and Therap Working Together for Care Coordination
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
Join StationMD to learn about their telemedicine services and medical care for Individuals with Developmental Disabilities while also learning about Therap's automated data sharing for providers using StationMD's services. From appointment creation to physician notes, see how this next level of service provision can enhance the quality of care for the individuals you serve.
Therap Presenters
avatar for Jeff Case

Jeff Case

National Director of Business Development, Therap Services
Started in the field: 1993Joined the Therap Team: 2008Part of the Following Teams: Government Business Development Interoperability Multi-State/LAMP Sales State Strategic InitiativesAccreditations: PMPWhat are you most excited for at Nationals this year: In person experience.Most... Read More →
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
Tuesday February 4, 2025 12:15pm - 1:00pm CST
Hermitage B
  State Specific

12:40pm CST

What’s in a Naming Convention?
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
Reviewing places where naming conventions and standards matter such as T-Logs, ISP Data Reports, Health Tracking Reports, and more.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Cheekwood
  Provider Admin / Access / Intake

12:40pm CST

Training Courses
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
Overview of the format and existing course material for staff training and discuss how you can track trainings with Therap Course Cloud.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 12:40pm - 1:00pm CST
Belmont
  Staff Training

1:00pm CST

Bootcamp Check-In: Daily MAR
Tuesday February 4, 2025 1:00pm - 1:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Anna Bromberg

Anna Bromberg

Project Manager, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: StateMost Memorable Therap Trip: Bismarck, ND - the triceratops in the airport is a perfect greeting to the state.Favorite Therap Tip/Trick: Self-password reset.Favorite Report: Oversight Report ::... Read More →
Tuesday February 4, 2025 1:00pm - 1:15pm CST
Evergreen
  Health & Medical

1:15pm CST

What's in a Super Role? The meaning behind Submit, Update, Delete and More
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
Where do Deleted items go? Who can update MAR Data? What does it mean to Approve? Why can’t I see a sensitive GER?
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Cheekwood
  Provider Admin / Access / Intake

1:15pm CST

Navigators
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
Take a look at Therap's newest training tool and how you can implement it at your agency.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 1:15pm - 1:35pm CST
Belmont
  Staff Training

1:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077a
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1077b
  Documentation, 1:1

1:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also always... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081b
  Documentation, 1:1

1:15pm CST

Self Advocates Use of Therap FULL
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
Come meet part of Therap's Self Advocate Team and learn what modules they use and how having access to Therap has helped improve their lives
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Lori Schneider

Lori Schneider

Self Advocate, Therap Services
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Edgewood
  Documentation

1:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Tuesday February 4, 2025 1:15pm - 1:40pm CST
Room 1081a
  Quality Assurance & Reporting, 1:1

1:15pm CST

Leveraging AI and Machine Learning in Provider Workflows FULL
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage C
Justin will be demonstrating new functionality for providers based on Artificial Intelligence and Machine Learning
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage C
  Artificial Intelligence (AI)

1:15pm CST

Billing 835's and Reconciliation
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Two Rivers
Claim Reconciliation, Claim benefits with Reporting and uploading your 835’s
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Billing Most Memorable Therap Trip: Denver - first National conference and events at nightFavorite Therap Tip/Trick: My favorite Therap trick is using the Individual Home Page. From this page, you... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Two Rivers
  Billing

1:15pm CST

Preparing for the General Event Report (GER)
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
Setting the Notification and Provider Preferences, considerations for Witness forms, medications for med error reporting, selecting the Restraint List and diving into Super Roles.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Kingsley
  Documentation

1:15pm CST

Staff Communication Tools
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
Communication is important! Take a look at commonly used tools for staff communication
Therap Presenters
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Oaklands
  Documentation

1:15pm CST

Table Topic: General Event Reports
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on the use of General Event Reports (GER).
Therap Presenters
avatar for Leah Sewell

Leah Sewell

Assistant Director of Support, State, Therap Services
Started in the field: 1999Joined the Therap Team: 2012Part of the Following Teams: StateMost Memorable Therap Trip: Kayaking on Lake Union and visiting Olympic National Park in Washington state while onsite for Therap Conferences, Spring 2014.Visiting Mount Rushmore on Presidents... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock A
  Documentation

1:15pm CST

The Future of Mobile: A Developer Roundtable
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 2
Come join our Mobile Team Developers and share your ideas for the future of our Mobile App!
Therap Presenters
avatar for Ashik Uddin Ahmad

Ashik Uddin Ahmad

Developer, Therap Services
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
MH

Md Habibur Rahman

Developer, Therap Services
avatar for Seemanta Ahmed Shubho

Seemanta Ahmed Shubho

Developer, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Marriott 2
  Documentation

1:15pm CST

Networking
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Cumberland
Therap Presenters
avatar for Ciera Freise

Ciera Freise

Assistant Business Development Consultant, Therap Services
Started in the field: 2013 Joined the Therap Team: 2023 Part of the Following Teams: Sales Most Memorable Therap Trip: Duluth MN, I ate dinner with a gorgeous view of lake Superior. Favorite Therap Tip/Trick: Being able to filter which medications show up on the MAR according to shifts or making sure nighttime medications do not appear when you don't need them to. Just click Filter medications and it is that easy... Read More →
avatar for KC Wilson

KC Wilson

Business Development Territory Manager, Therap Services
Started in the field: 2004Joined the Therap Team: 2019Part of the Following Teams: Regular Provider Sales Small Provider Most Memorable Therap Trip: Baltimore MD and Washington DC, so rich with US History.Favorite Therap Tip/Trick: Complete configuration of the IDF it is really t... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Cumberland
  General

1:15pm CST

So You Think You Know Therap?
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Belle Meade
Test your Therap knowledge while competing against other Therap users. Have fun and play for a chance to win prizes!
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Katie Xayaosa

Katie Xayaosa

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital TransformationAccreditations: Charting the LifeCourse AmbassadorWhat are you most excited for at Nationals this year?
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Belle Meade
  General

1:15pm CST

Transitioning to the NEW Daily MAR
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
This session is for users of the legacy / monthly MAR to get an understanding of the changes in policy and procedure they will need to adapt to use the new module. 
Moderators
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage F
  Health & Medical

1:15pm CST

Planning for Ages and Stages: Using the Life Domain Vision Tools to Plan Across the LifeSpan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
Everyone changes one life stage and age to another. Join this session to learn how to use the Charting the LifeCourse Life Domain Vision Tools to plan across all life stages and define meaningful support for individuals at every age of life.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

1:15pm CST

Day in the Life: Provider Administrator
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
What can a typical day look like for a Provider Admin? Intake a new Individual from start to finish, communicate with staff, update a User's privileges, reset passwords, and investigate using Activity Tracking.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock B
  Provider Admin / Access / Intake

1:15pm CST

Eligibility, Level of Care, and Waiver Enrollment
Tuesday February 4, 2025 1:15pm - 2:00pm CST
General Thomas
Reviewing Oversight Module designed to record the initial and redeterminations of individual Eligibility and Level of Care to receive ICF Waiver Services.
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
Started in the field: 1995Joined the Therap Team: 2014Part of the Following Teams: State Accreditations: Masters Degree in Public Health; CQL Certified Interviewer; Charting the LifeCourse Ambassador; NADSP Member What are you most excited for at Nationals this year? Seeing customers... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
General Thomas
  Provider Admin / Access / Intake

1:15pm CST

Creating a Demographic Dashboard in Excel
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
Take your data a step further and develop your own Demographic Dashboard using Therap's Excel based reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2021Part of the Following Teams: Connect Multi-State/LAMPAccreditations: Charting the LifeCourse AmbassadorFavorite Therap Tip/Trick: Searches = Reports!Favorite Report: GER Management SummaryFavorite Module: GER Resolutions or Pr... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage D
  Quality Assurance & Reporting

1:15pm CST

Quality Assurance Part 2: Executing the Plan
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
Join us to take a look at how Therap can help you put your QA plan into action. In-module reports, Report Library, and Business Intelligence options are discussed
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage E
  Quality Assurance & Reporting

1:15pm CST

Managing Individual, Program, and Staff Schedules
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
Reviewing the Scheduling/EVV module and its applications with program, staff, and individual schedules
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
Hermitage B
  Scheduling / EVV

1:15pm CST

Pennsylvania User Group Discussion
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock C
Meet other providers and discuss topics relevant to what's happening in your state.
Therap Presenters
avatar for Nichole Washburn

Nichole Washburn

Business Development Territory Manager, Therap Services
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Tuesday February 4, 2025 1:15pm - 2:00pm CST
McGavock C
  State Specific

1:15pm CST

Bootcamp: Daily MAR
Tuesday February 4, 2025 1:15pm - 3:00pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Create medications of various types, administration schedules, and create a fully functioning MAR. 
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services
Tuesday February 4, 2025 1:15pm - 3:00pm CST
Evergreen
  Health & Medical

1:20pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone. FULL
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benefits of giving access to outside use like families and others.  All this and more tips and tricks.
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
Tuesday February 4, 2025 1:20pm - 2:20pm CST
Marriott 1
  Documentation

1:40pm CST

Table Topic: Provider Admin Roles & Responsibilities
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Cheekwood
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on how to share the workload of Provider Admin and the responsibilities that come with it.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Cheekwood
  Provider Admin / Access / Intake

1:40pm CST

Table Topic: Tracking Your Staff Training
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Belmont
Join fellow attendees and share the different ways your organization facilitates, monitors, and records staff training.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 1:40pm - 2:00pm CST
Belmont
  Staff Training

2:15pm CST

Individual Intake
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
Reviewing the Individual Demographic Form, Program Enrollment, Caseloads, Case Status, and Individual Status History
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Belmont
  Provider Admin / Access / Intake

2:15pm CST

Alternate Check-In Methods for EVV
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
If you don't have stable internet service to capture EVV data, join us to learn about Interactive Voice Response (IVR), Fixed Visit Verification (FVV), and Offline Check-In via the mobile app.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 2:15pm - 2:35pm CST
Cheekwood
  Scheduling / EVV

2:15pm CST

Personal Finance Module
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
Community Services uses the Personal Finance Module, which has decreased the number of errors when documenting the deposits and withdraws of the Individuals PMF funds. In addition, we have seen a decrease in the number of incidents that are filed due to missing funds. Furthermore, by using this module, the Quality Management Department is able to audit accounts from their desk.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Kimberly Blamowski

Kimberly Blamowski

Director of Quality Management & Corporate Compliance Officer, Community Services for Every1
Kim Blamowski has worked for Community Services for Every1 for over 25 years. In her current and past roles, Kim has worked with programs to role out several Therap modules, including billing, Personal Finance Module, Care Plans, etc. In addition, Kim has presented yearly at the Therap... Read More →
Tuesday February 4, 2025 2:15pm - 2:40pm CST
Edgewood
  Documentation

2:15pm CST

Billing Quality Assurance
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Two Rivers
Reports in Billing Module, Report Library, Service Authorization Management/Updates, Billing Best Practices, Resources Page, and Billing Audit Guide.

This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop. 

Therap Presenters
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams: BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Therap Services
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Two Rivers
  Billing

2:15pm CST

Day in the Life: Billing Admin
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
Steps for setting up a new individual, managing program moves, edit, review & generate billing data, communication with staff within the application
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: BillingAccreditations: Bachelor's Degree in AccountingMost Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments all... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: BillingMost Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!Favorite Therap Tip/Trick:  I... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock B
  Billing

2:15pm CST

GER Basics- Entering the Event
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
Diving into the 6 Event Types that make up the General Event Report (GER)
Therap Presenters
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage D
  Documentation

2:15pm CST

ISP Program 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
Learn about the considerations for creating a quality ISP Program.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
Started in the field: 1995Joined the Therap Team: 2021Part of the following teams: Data Aggregation and Analytics Multi-State/LAMP Interoperability What are you most excited for at Nationals this year? Meeting both customers and coworkers in real life.Favorite Therap Tip/Trick: Teach... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock A
  Documentation

2:15pm CST

Letter Module Overview
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
See how the Letter module works with Questionnaires and the benefits of using Letter Templates for better consistency.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
McGavock C
  Documentation

2:15pm CST

The Role of AI in Documentation
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services
Started in the field: 2011Joined the Therap Team: 2013Part of the Following Teams: Interoperability Product Team Favorite Therap Tip/Trick: How to delete a medication from the MAR has already been approved.Favorite Report: ... Read More →
avatar for Jenifer King

Jenifer King

Business Development Territory Manager, Therap Services
Started in the field: 2020Joined the Therap Team: 2023Part of the Following Teams: SalesWhat are you most excited for at the National Conference: Meeting Therap Customers and Staff in person
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage E
  Documentation

2:15pm CST

Health Tracking 101
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
Learn how to use Health Tracking to record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Belle Meade
  Health & Medical

2:15pm CST

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
Review how interconnected the Individual Plan module is across the system using various person centered planning tools.
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

2:15pm CST

An Introduction to Data Driven Outcomes
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
Join us to learn about how you can use the Data Driven Outcome dashboard for tracking outcomes and measuring the quality of services and supports provided to all individuals supported.
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Kingsley
  Quality Assurance & Reporting

2:15pm CST

Considerations for DDO Setup
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
Reviewing Outcome Measure Types, ISP Program templates and scoring methods
Therap Presenters
avatar for Gretchen Falk-Lanfear

Gretchen Falk-Lanfear

Associate Director of Support, Digital Transformation, Therap Services
Started in the field: 1997Joined the Therap Team: 2016Part of the Following Teams: Self-Advocates Data Aggregation and Analytics Development/Q/A Multi-State/LAMP Product Team Quality Assurance Regular Provider Scheduling/EVVAccreditations Charting the Life Course AmbassadorFavorite... Read More →
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Oaklands
  Quality Assurance & Reporting

2:15pm CST

Overview of Business Intelligence
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
See what dashboards are available, including Billing, Data Driven Outcomes, Demographic, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage C
  Quality Assurance & Reporting

2:15pm CST

Quality Assurance in EVV
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
Are you in compliance? Reviewing what’s been scheduled, checked in/out of, converted to billing data or sent to the aggregator,  Visit Completion, ISP Data, Overlap, Aggregator Status
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also always... Read More →
avatar for Maria Massa

Maria Massa

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2022Part of the Following Teams: Regular Provider Small ProviderMost Memorable Therap Trip: Alaska--all of it.Favorite Therap Tip/Trick: ISP Data Dashboard and MAR PRN follow up report.Favorite Module: All of Health and MARs... Read More →
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage B
  Scheduling / EVV

2:15pm CST

Creating a Training Plan: Therap's Training Resources
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 2:15pm - 3:00pm CST
Hermitage F
  Staff Training

2:40pm CST

Moving an Individual between Programs
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
What does it look like when an individual moves from one Program to another? Copy ISP Programs, Medication History forms and Service Authorizations.
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Belmont
  Provider Admin / Access / Intake

2:40pm CST

Bulk Updates and Updating the Service Authorization
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
What to do when you've built your schedule into the future and the Service Authorization is updated in between.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2020Part of the Following Teams: Digital Transformation StateMost Memorable Therap Trip: Montgomery, Alabama.Favorite Therap Tip/Trick: Scheduling/EVV Dashboard is incredible versatile allows you to view large amounts of data, edi... Read More →
Tuesday February 4, 2025 2:40pm - 3:00pm CST
Cheekwood
  Scheduling / EVV

2:45pm CST

What's out there? AI-Enabled Devices Which May Improve Care
Tuesday February 4, 2025 2:45pm - 3:45pm CST
Marriott 1
Therap has looked at and tested a wide range of AI enabled smart devices.  Come and learn about them and share your own experiences
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
A champion of Person-Centered, Data-Driven thinking, Justin leads the vision and development of the Therap application, while working closely with the Customer Support team to enhance user experience in accordance to these values. He is also heavily involved with Therap’s government... Read More →
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
Tuesday February 4, 2025 2:45pm - 3:45pm CST
Marriott 1
  Artificial Intelligence (AI)

3:00pm CST

Bootcamp Check-In: Creating Your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:00pm - 3:15pm CST
Evergreen
Upon arrival, please locate our Check-In Manager to confirm your attendance in the proceeding bootcamp and receive important session information.
Moderators
avatar for Gloria Caballero

Gloria Caballero

Project Manager, Therap Services
Started in the field: 1990Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: Bachelor of Science in Computer Science PMP Certification (2008-2019).What are you most excited for at Nationals this year: This will be my first nationals and I am so excited about... Read More →
Tuesday February 4, 2025 3:00pm - 3:15pm CST
Evergreen
  Documentation

3:15pm CST

Discharging an Individual
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
A walkthrough of the discharge process and highlighting policy considerations along the way
Moderators
avatar for Jennifer Wilhoit

Jennifer Wilhoit

Project Manager, State, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: StateMost Memorable Therap Trip: Albuquerque, NM Sandia Peak TramwayFavorite Therap Tip/Trick: QuestionnairesFavorite Report: Individual Plan Comprehensive ReportFavorite Module: eCHAT... Read More →
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Belmont
  Provider Admin / Access / Intake

3:15pm CST

Scheduling/EVV Report Library Reports
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
Review some helpful Report Library Reports for the Scheduling/EVV module
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
Tuesday February 4, 2025 3:15pm - 3:35pm CST
Cheekwood
  Scheduling / EVV

3:15pm CST

Billing Tips & Tricks for Troubleshooting
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Two Rivers
Troubleshooting & Reporting- How to fix the Claim, Replacements, Voids, and Rejected Claims
Therap Presenters
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Two Rivers
  Billing

3:15pm CST

GER Management and GERR
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations
Therap Presenters
avatar for Silvana Espinal

Silvana Espinal

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2021Part of the Following Teams: Regular Provider Small ProviderAccreditations: Bachelor of Science in Human Services Bilingual Support SpecialistFavorite Therap Tip/Trick: Set up Policies and procedures for using Therap in your agency... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage D
  Documentation

3:15pm CST

Introduction to Secure Video Documentation
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
See how you can enhance documentation with videos in various modules
Therap Presenters
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage C
  Documentation

3:15pm CST

Personal Finance
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
Overview of the setup and record keeping of individuals' personal finance transactions, tracking receipts, reporting and reconciliation of accounts
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Kingsley
  Documentation

3:15pm CST

Therap Mobile App
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
Reviewing what's currently available on the app: T-Logs, ISP Data, MAR, Scheduling/EVV, S-Comm, Time Tracking, Video Library and Password Reset
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, Therap Services
Started in the field: 1991Joined the Therap Team: 2018Part of the Following Teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nashville - Fantastic Music!!Favorite Report: Activity Tracking... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage E
  Documentation

3:15pm CST

Day in the Life: Medical Supervisor
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
Reviewing GERs and Health Tracking documentation, ensuring compliance with medication passes, drug counts, and configuring and reporting on the MAR.
Therap Presenters
avatar for Melody Oakley

Melody Oakley

Senior Support Specialist, Therap Services
Started in the field: 2007 Joined the Therap Team: 2022 Part of the Following Teams: Regular Provider Digital Transformation What are you most excited for at Nationals this year? I really want to see some snow! Most Memorable Therap Trip: Avon, Connecticut - there are some great... Read More →
avatar for Krista DeCook

Krista DeCook

Support Specialist, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock B
  Health & Medical

3:15pm CST

Medication History 101
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
Learn the fundamentals for creating quality Medication History forms and ensuring the 7 Rights are present
Therap Presenters
avatar for Leona Watson

Leona Watson

Senior Support Specialist, Therap Services
Started in the field: 2014Joined the Therap Team: 2021Part of the Following Teams: Connect Regular Provider Small ProviderFavorite Therap Tip/Trick: Live Help is your life line!Favorite Report: ISP Data Clinician ReportFavorite Module: Time Tracking... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Belle Meade
  Health & Medical

3:15pm CST

Sponsored Session: Tarrytown Pharmacy
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Oaklands
Moderators
avatar for Ciera Freise

Ciera Freise

Assistant Business Development Consultant, Therap Services
Started in the field: 2013 Joined the Therap Team: 2023 Part of the Following Teams: Sales Most Memorable Therap Trip: Duluth MN, I ate dinner with a gorgeous view of lake Superior. Favorite Therap Tip/Trick: Being able to filter which medications show up on the MAR according to shifts or making sure nighttime medications do not appear when you don't need them to. Just click Filter medications and it is that easy... Read More →
Sponsors & Exhibitors
avatar for Tarrytown Expocare Pharmacy
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Oaklands
  Health & Medical

3:15pm CST

Making the Individual Plan Work for Your Agency
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
Configure the Individual Plan Templates to meet the needs of your organization.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
avatar for Kristina Brockman

Kristina Brockman

Support Specialist, Therap Services
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock A
  Person-Centered Planning & Assessments

3:15pm CST

Developing Provider Admin Procedures
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
Review key functions provider admins complete in Therap and inspiration to create your agency process documentation for managing individuals and users. 
Therap Presenters
avatar for Amy Kahler

Amy Kahler

Senior Support Specialist, Therap Services
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage F
  Provider Admin / Access / Intake

3:15pm CST

Oversight Configurations for Linked Providers
Tuesday February 4, 2025 3:15pm - 4:00pm CST
General Thomas
Looking at the settings and configurations that can be enabled from the Oversight account, then trickle down to Linked Providers.
Therap Presenters
avatar for Catherine Hauser

Catherine Hauser

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2017Part of the following teams: Multi-State/LAMP Product Team Data Aggregation and AnalyticsMost Memorable Therap Trip: Avon, CT where I saw a bear outside of a zoo!Favorite Therap Tip/Trick: Can't find what you're looking for in... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
General Thomas
  Provider Admin / Access / Intake

3:15pm CST

All Things Considered in the New CMS Access Rule Rollout
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock C
The Therap Government Business Team will discuss the rollout of the new CMS Access rule and how Therap is positioned to assist with the necessary data collection and reporting around this new rule.  The session will take a look at the many areas addressed in the new rule including:  grievance reporting, waitlist management, person-centered planning, incident management, quality measure sets, and payment adequacy.
Therap Presenters
avatar for Jim DeBeaugrine

Jim DeBeaugrine

Governmental Affairs Director, Therap Services
Started in the field: 1989Joined the Therap Team: 2014Accreditations: MPAWhat are you most excited for at Nationals this year? Seeing people in person againMost Memorable Therap Trip: Portland, OR First visit to Oregon, enjoyed the rose garden
avatar for Novelene Martin

Novelene Martin

Director of Government Relations, Therap Services
Started in the field: 1986Joined the Therap Team: 2022Part of the Following Teams: Government Business Development Favorite Therap Tip/Trick: Use the help and support page. Favorite Report: Oversight User Roles: Agency Wide Roles... Read More →
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
Started in the field: 1992 Joined the Therap Team: 2009 Part of the Following Teams: Government Business Development Sales State Accreditations: Certified Professional Life Coach What are you most excited for at Nationals this year? Being in person with our Therap community! Most... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
McGavock C
  Quality Assurance & Reporting

3:15pm CST

Quality Assurance User Panel
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
Join us for a Question and Answer session where you can hear from fellow Therap users about their Quality Assurance practices at their agency.
Moderators
avatar for Karen Niedermeier

Karen Niedermeier

Associate Director of Business Development, Therap Services
Started in the field: 1999Joined the Therap Team: 2015Part of the Following Teams: SalesMost Memorable Therap Trip: Cambridge, MD - the shore and bay area of Maryland are beautiful, and the customers are great too.Favorite Therap Tip/Trick: Activity Tracking will never do you wrong... Read More →
User Presenters
avatar for Kristy Dominy

Kristy Dominy

Executive Director, Therap Certified Trainer, Diversified Enterprises
Executive Director/CEO of Diversified Enterprises, Executive Board member and Treasurer for National APSE, Board member and Treasurer for Georgia Learning Community, Board Member for SPADD, CARF Surveyor, Certified DSP and CESP.
avatar for Lisa Lew

Lisa Lew

Director of Quality Assurance, Keshet
Lisa is a Certified Therap Trainer and Admin, with over four years of experience using this amazing system. As the Director of Quality Assurance at Keshet, Lisa plays a vital role in ensuring that best practices are followed to support individuals and improve organizational processes... Read More →
avatar for Maria Edson

Maria Edson

Quality Assurance and Training Manager, Lumibility
Lumibility's mission is to Enhance Skills and Transform Lives of All Individuals with Differing Abilities. Our Adult Services programs use many of Therap's modules to document and bill for the person-centered services we provide.
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Edgewood
  Quality Assurance & Reporting

3:15pm CST

Troubleshooting Common Scenarios with Scheduling/EVV
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
Review common scenarios that you may find yourself in when using Scheduling/EVV.
Therap Presenters
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also always... Read More →
avatar for Stephanie Norton

Stephanie Norton

Assistant Director of Support, Therap Services
Started in the field: 2008Joined the Therap Team: 2015Part of the Following Teams: State, Scheduling/EVVAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Vancouver, Washington - love a reason to visit the Pacific Northwest!Favorite Therap Tip/Trick: EV... Read More →
Tuesday February 4, 2025 3:15pm - 4:00pm CST
Hermitage B
  Scheduling / EVV

3:15pm CST

Bootcamp: Creating your Questionnaire and Setting the Layout
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
Signups will open on December 18th, 2024. This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop.

Not sure where to start with a Questionnaire? Join us to review the different answer types to create your customized Questionnaire.

Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, State, Therap Services
Started in the field: 2008Joined the Therap Team: 2017Part of the Following Teams: Digital Transformation StateProduct TeamAccreditations: B.S. Child & Family Development, Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Fall 2019 I was on the Tour de South Dakota... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, Therap Services
Joined the Therap Team: 2024Part of the following teams: State
Tuesday February 4, 2025 3:15pm - 4:35pm CST
Evergreen
  Documentation

3:15pm CST

World Café: Discussing the Stumbling Blocks of being a Person-Centered Organization FULL
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
Many organizations believe in the concept of being person-centered, but struggle to put the principles in practice. Join this interactive discussion as we define the stumbling blocks related to being a person-centered organization and we strategize about how to overcome the barriers.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
Started in the field: 2000 Joined the Therap Team: 2021Part of the Following Teams: SalesAccreditations: Person Centered Thinking Trainer and Coaches Trainer Charting the Life Course Ambassador and CoachMost Memorable Therap Trip: Last fall I went to Florida User Group meetings... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
Started in the field: 2009Joined the Therap Team: 2017Part of the following teams: StateAccreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Being able to go Wyoming traveling through Salt Lake City, UT driving was beautiful.Favorite Therap Tip/Trick: Don't... Read More →
avatar for Milagros “Mimi” Roché

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services
Started in the field: 2004Joined the Therap Team: 2016Part of the Following Teams: Regular Provider Small Provider Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Nicky's Thai Kitchen in Pittsburgh, PAFavorite Therap Tip/Trick: Customize your To Do Tab... Read More →
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, Therap Services
Started in the field: 2004Joined the Therap Team: 2022Part of the Following Teams: StateFavorite Therap Tip/Trick: Individual Home Page & All the resources on the Help and Support page Favorite Report: Due/Over Due Report for Meds and TMS Favorite Module: Does the Individual Home... Read More →
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Person Centered Practices, Therap Services
Started in the field: 2000Joined the Therap Team: 2014Part of the Following Teams: Data Aggregation and Analytics State Person-Centered InitiativesAccreditations: Certified Person Centered Thinking Trainer Charting the LifeCourse Coach Dr. Of Business AdministrationMost Memorable... Read More →
Tuesday February 4, 2025 3:15pm - 5:00pm CST
Hermitage A
  Person-Centered Planning & Assessments

3:40pm CST

Table Topic: Managing Individuals
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Belmont
Join fellow attendees and share your experience and knowledge in free flowing user driven discussions on these dedicated topics:

  • Individual Intake
  • Transferring Programs
  • Caseloads
  • Quality Assurance
Therap Presenters
avatar for Letisha Ulmer

Letisha Ulmer

Director of Support, Digital Transformation, Therap Services
Started in the field: 2008Joined the Therap Team: 2014Part of the Following Teams: Digital Transformation Quality AssuranceAccreditations: Project Management Professional (PMP)®What are you most excited for at Nationals this year: In-Person Nationals was a part of my life for a decade... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Belmont
  Provider Admin / Access / Intake

3:40pm CST

Scheduling/EVV Data Dashboards and Business Intelligence
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
Looking at the aggregate reporting available for Scheduling/EVV within Business Intelligence and the Data Dashboard.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
Tuesday February 4, 2025 3:40pm - 4:00pm CST
Cheekwood
  Scheduling / EVV

4:10pm CST

Making the most of what you have. Use all of Therap Basic to enhance your agency for everyone.
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
You probably have modules and functionality available to you that you aren't taking advantage of.  Come and learn about modules like Priority List and Secure Document Signing as well as the benfits of giving access to outsoide use like families and others.  All this and more tips and tricks
Therap Presenters
avatar for Calvin Christensen

Calvin Christensen

Business Development Territory Manager, Therap Services
Started in the field: 2009Joined the Therap Team: 2014Part of the Following Teams: Sales Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? Being in person with our Therap community!Most Memorable Therap Trip: Seattle, WA the whole... Read More →
Tuesday February 4, 2025 4:10pm - 5:00pm CST
Marriott 1
  Documentation

4:15pm CST

Significant Life Events
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
Big life changes have an affect on everybody, see how you can capture Signification Life Events and include them in Behavior Data Reports.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2021Part of the Following Teams: Connect Multi-State/LAMPAccreditations: Charting the LifeCourse AmbassadorFavorite Therap Tip/Trick: Searches = Reports!Favorite Report: GER Management SummaryFavorite Module: GER Resolutions or Pr... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Cheekwood
  Documentation

4:15pm CST

Data Dashboards
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
Review large amounts of data in one place using the variety of available Data Dashboards: General Event Reports (GER), Case Note, Referral, Individual Demographics, Attendance, ISP Data
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2012Joined the Therap Team: 2016Part of the Following Teams: StateMost Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:15pm - 4:35pm CST
Belmont
  Quality Assurance & Reporting

4:15pm CST

One-on-One for ISP Programs / Data / Reports
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services
Started in Field: 1992Joined Therap: 2024Most Memorable Trip: FishkillFavorite Module: ISP ProgramFavorite Therap Tip/Trick: Activity Tracking
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081a
  Documentation, 1:1

4:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077b
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Robin Forbes

Robin Forbes

Senior Support Specialist II, Therap Services
Started in the field: 1990Joined the Therap Team: 2018Part of the following teams: Regular Provider Scheduling/EVV Ongoing Customer SuccessAccreditations: BA Psychology, BA Sociology, BA Criminal Justice. Masters in Health Care Administration, Masters in Business, Charting the LifeCourse... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077b
  Documentation, 1:1

4:15pm CST

One-on-One for ISP Programs / Data / Reports FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077a
Signups open on January 15, 2025. 1:1 session to review ISP Programs, ISP Data and Reports.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Moderators
avatar for Maureen O'Connell

Maureen O'Connell

Assistant Director Sales Operations CRM, Therap Services
Started in the field: 2006Joined the Therap Team: 2016What are you most excited for at the National Conference? Meeting Therap Customers and Staff in person.
Therap Presenters
avatar for Margaret Gordon

Margaret Gordon

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2019Part of the Following Teams: Digital Transformation Quality AssuranceWhat are you most excited for at Nationals this year: I'm looking forward to seeing and connecting with customers.Most Memorable Therap Trip:
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1077a
  Documentation, 1:1

4:15pm CST

One-on-One Meeting to Drill into Business Intelligence Data FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081b
Signups open on January 15, 2025. 1:1 sessions for providers that are currently utilizing the Business Intelligence Module.

In order to accommodate as many agencies as possible, we ask that each agency limit their registration to one meeting slot. Max of 4 agency staff are welcome to attend per meeting.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: Data Aggregation and Analytics Quality Assurance StateAccreditations: MSW, UNC-Chapel Hill Graduate of the National Leadership Consortium on Developmental DisabilitiesFavorite Therap Tip/Trick: ... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Room 1081b
  Quality Assurance & Reporting, 1:1

4:15pm CST

Refining Quality Assurance: Developing a Documentation Crosswalk Utilizing Therap FULL
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
Our organization's journey to go paperless and house all necessary documentation in Therap.
Moderators
avatar for Tiffany Brown

Tiffany Brown

Business Development Territory Manager, Therap Services
Started in the field: 2001Joined the Therap Team: 2019Part of the Following Teams: Sales Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: Best places I have discovered have been on my Canada trips. My favorite so far was visiting Whistler, BC; including... Read More →
User Presenters
avatar for Jasmine Black

Jasmine Black

Director Of Quality, Lutheran Social Service of Minnesota
Jasmine has been a part of LSS for a duration of 9 years. With a background spanning around 17 years in the human services field, she has experience in vocational and residential disability services, the educational environment, and working with the elderly population. Jasmine is... Read More →
avatar for Rachel Brandt

Rachel Brandt

Training Specialist, Lutheran Social Service of Minnesota
Rachel has been a part of the mission of LSS since 2022, joining the Training Team in January of 2024. She began her journey of service to others through volunteer work as a youth. One of her first work experiences was in a care setting supporting enrichment and activities at a nursing... Read More →
Tuesday February 4, 2025 4:15pm - 4:40pm CST
Edgewood
  Quality Assurance & Reporting

4:15pm CST

Billing Round Table
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
Billing discussion with members of Therap's Billing Team
Therap Presenters
avatar for Heather Thornton

Heather Thornton

Senior Support Specialist II, Therap Services
Started in the field: 2010Joined the Therap Team: 2014Part of the following teams: Billing Multi-State/LAMPMost Memorable Therap Trip: Going to the ocean for the first timeFavorite Therap Tip/Trick: Privilege RefreshFavorite Module: Billing... Read More →
avatar for Sheketta Davis

Sheketta Davis

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2020Part of the Following Teams: BillingFavorite Therap Tip/Trick: When it comes to billing, check, check and re-check! Have a process and utilize the various reports in Therap.Favorite Report: Report Library: Service Authorizat... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: BillingAccreditations: Bachelor's Degree in AccountingMost Memorable Therap Trip: My favorite place I have visited with Therap is Washington, DC. I loved seeing all the history and the monuments all... Read More →
avatar for Jordan Liley

Jordan Liley

Senior Support Specialist, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: BillingMost Memorable Therap Trip: Avon, Connecticut, Beautiful scenery in the fall time watching all the trees change colors! In Wyoming we do not have many trees!Favorite Therap Tip/Trick:  I... Read More →
avatar for Marie Roland

Marie Roland

Assistant Director of Support, Therap Services
Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Therap Services
Started in the field:1998Joined the Therap Team: 2021Part of the Following Teams: BillingFavorite Therap Tip/Trick: Using the little blue i at the top of the screens for the details and Update History informationFavorite Report: Billing Summary ReportFavorite Module: Billing
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Two Rivers
  Billing

4:15pm CST

GER Quality Assurance
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
Reporting and analyzing General Event Report trends across the organization using Event Summaries, Report Library and Business Intelligence
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Business Analyst, Therap Services
Started in the field: 2017Joined the Therap Team: 2022Part of the Following Teams: Development/Q/A StateWhat are you most excited for at Nationals this year: Networking and knowledge sharing with Therap users across the U.S.Most Memorable Therap Trip: Reading Terminal Market in Philadelphia... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Oaklands
  Documentation

4:15pm CST

Networking
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Cumberland
Therap Presenters
avatar for Andrew Brown

Andrew Brown

Business Development Territory Manager, Therap Services
avatar for Parisha Zermin

Parisha Zermin

Assistant Business Development Consultant II, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Cumberland
  General

4:15pm CST

Care Plans 101
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
Review the basics when it comes to creating Care Plans & discuss creative uses.
Therap Presenters
avatar for Laura Winn

Laura Winn

Support Specialist II, State, Therap Services
Started in the field: 2012Joined the Therap Team: 2021Part of the Following Teams: StateAccreditations: BA Psychology BA Justice MA Clinical Mental Health CounselingWhat are you most excited for at Nationals this year: Round Table/BootcampsMost Memorable Therap Trip: Denver, CO for... Read More →
avatar for Nancy Martin

Nancy Martin

Support Specialist II, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Kingsley
  Health & Medical

4:15pm CST

Overview of the Behavior Plan
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock C
Taking a look at Admin configurations, Plan creation, Data entry, Reporting, and the role of Significant Life Events.
Therap Presenters
avatar for Deborah Brito

Deborah Brito

Senior Support Specialist II, Therap Services
Started in the field: 1999Joined the Therap Team: 2010Part of the Following Teams: StateMost Memorable Therap Trip:Albuquerque, NM- best coffee shop Java Joes. Teddy Roosevelt National Park Medora, North Dakota. Steep Me a Cup of Tea- Bismarck, North Dakota.Favorite Therap Tip/Trick... Read More →
avatar for Johanna Kroth, M.Ed.

Johanna Kroth, M.Ed.

Senior Support Specialist II, Therap Services
Started in the field: 1989 Joined the Therap Team: 2014 Part of the Following Teams: Regular Provider Small Provider Therap Global Therap Canada Certified Trainer Program Accreditations: Charting the LifeCourse Ambassador Most Memorable Therap Trip: Sequoia National Forest and being... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock C
  Person-Centered Planning & Assessments

4:15pm CST

Day in the Life: Quality Assurance Monitor
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
What can quality assurance look like in Therap? Review the different components and levels of quality assurance and what quality assurance can look like at various levels.
Therap Presenters
avatar for Amanda Nowakowski

Amanda Nowakowski

Business Analyst, Therap Services
Started in the field: 2011 Joined the Therap Team: 2021 Part of the Following Teams: Development/Q/A State Report LibraryBusiness Intelligence Digital Transformation Accreditations: Charting the LifeCourse Ambassador What are you most excited for at Nationals this year? User Presentations... Read More →
avatar for Jennifer Zorek

Jennifer Zorek

Senior Support Specialist, Therap Services
Started in the field: 2011Joined the Therap Team: 2023Part of the following teams: Regular Provider Support Accreditations: B.A. Business Administration with concentration in Management & Leadership, University of Maine at Presque IslePursuing Master of Arts in Organizational Leadership... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock B
  Quality Assurance & Reporting

4:15pm CST

Quality Assurance for ISP Data
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
Digging into your ISP Data entries by Search and Export, in-module Reports and Dashboards, and Report Library.
Therap Presenters
avatar for Nicholas Alexander

Nicholas Alexander

Support Specialist II, Therap Services
Started in the field: 2016Joined the Therap Team: 2022Part of the Following Teams: Multi-State/LAMP Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trick: Searches are ReportsFavorite Module: ISP Programs... Read More →
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
Started in the field: 2009Joined the Therap Team: 2023Part of the Following Teams: Regular Provider Small ProviderFavorite Therap Tip/Trick: Export to excel can be so helpful for looking at the data from Therap in different waysFavorite Report: ISP Data ReportFavorite Module: ISP... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
McGavock A
  Quality Assurance & Reporting

4:15pm CST

Troubleshooting EVV & Sandata
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Hermitage B
Receiving Validation messages from Sandata? Join us to troubleshoot some scenarios on why this happens and how you can fix it.
Therap Presenters
avatar for Rachael Tuck

Rachael Tuck

Senior Support Specialist, Therap Services
Started in the field: 2005Joined the Therap Team: 2021Part of the Following Teams: Scheduling/EVVMost Memorable Therap Trip: Torrington, CT. I enjoy getting to see the leaves change every year when I go.Favorite Therap Tip/Trick: You can still access the scheduling module even if... Read More →
avatar for Sarah Christiansen

Sarah Christiansen

Assistant Director of Support, Therap Services
Started in the field: 2009Joined the Therap Team: 2015Part of the Following Teams: Scheduling/EVV Accreditations: Charting the LifeCourse AmbassadorMost Memorable Therap Trip: The National Music Museum at the University of South Dakota in Vermillion is a total hidden gem! I also always... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Hermitage B
  Scheduling / EVV

4:15pm CST

Training Employees Who Struggle with Technology
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
Does your agency have staff who struggle with technology? Join us as we talk about evaluating the computer literacy of your staff and making adaptations for training
Therap Presenters
avatar for Nathaniel Hanley

Nathaniel Hanley

Senior Support Specialist, Therap Services
Started in the field: 2010Joined the Therap Team: 2022Part of the Following Teams: Digital Transformation Most Memorable Therap Trip: Pursue the Clues in Torrington, CT. It was a great team-building exerciseFavorite Therap Tip/Trick: Learn Excel because it makes exporting reports... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, State, Therap Services
Started in the field: 2003Joined the Therap Team: 2018Part of the following teams: Previously spent 6 years on the Support Team and the Digital TransformationTeam. Joined the State Team at the begining of this year.Most Memorable Therap Trip: North Pole, Alaska. Saw Santa, The elf's... Read More →
Tuesday February 4, 2025 4:15pm - 5:00pm CST
Belle Meade
  Staff Training

4:15pm CST

Therap Connect Discussion for Existing Users
Tuesday February 4, 2025 4:15pm - 5:00pm CST
General Hood
Join us for a spirited conversation about the Therap Connect system and connected devices! We will brainstorm what features, functionality, and devices would be helpful for the future. Note: This special event is exclusively for users of the Therap Connect system.
Therap Presenters
avatar for David Turock

David Turock

Director, AI Research & Development, Therap Services
Started in the field: 1982Joined the Therap Team: 2000Part of the Following Teams: Connect, New Product R&DAccreditations: AA, BS, MS, and PhD in Neuropsychology; and an MSE in Engineering and Computer Science
avatar for Jeremy Robbins

Jeremy Robbins

Director of Strategic Initiatives, Therap Services
Joined the Therap Team: 2019Based in: New York City, NYPrevious Experiences: US Embassies in Poland and Romania focused on their Environment, Science, Technology and Health SectionsHelps to grow and strengthen Therap Global’s communities in Africa and the Caribbean
avatar for Jim Brockman

Jim Brockman

Chief Software Architect, Therap Services
Tuesday February 4, 2025 4:15pm - 5:00pm CST
General Hood
  State Specific

4:40pm CST

The Many Uses of Secure Document Signing
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
Learn about the various ways you can use Secure Document Signing (SDS) at your agency to capture signatures of Therap users.
Moderators
avatar for Tracy Linko

Tracy Linko

Project Manager, Therap Services
Started in the field: 2012Joined the Therap Team: 2016Part of the Following Teams: StateMost Memorable Therap Trip: Christmas at the Capital - Pierre, SD. State Capital has over 100 Christmas Trees decorated by Volunteers from communities, schools, churches, nonprofit organizations... Read More →
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services
Started in the field: 2007Joined the Therap Team: 2019Part of the Following Teams: Digital TransformationMost Memorable Therap Trip: Gulf Shores, ALFavorite Therap Tip/Trick: Creating/Switching between multiple User ProfilesFavorite Report: Users without a Super Role or Caseload... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Belmont
  Documentation

4:40pm CST

The Importance of ABCs in Behavior Plans
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
Review how to make Behavior Plans person-centered by including Antecedents, Behaviors and Interventions.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services
Started in the field: 2006Joined the Therap Team: 2021Part of the Following Teams: Connect Multi-State/LAMPAccreditations: Charting the LifeCourse AmbassadorFavorite Therap Tip/Trick: Searches = Reports!Favorite Report: GER Management SummaryFavorite Module: GER Resolutions or Pr... Read More →
Tuesday February 4, 2025 4:40pm - 5:00pm CST
Cheekwood
  Person-Centered Planning & Assessments

5:30pm CST

Evening Reception
Tuesday February 4, 2025 5:30pm - 7:00pm CST
Hermitage Ballroom
Tuesday February 4, 2025 5:30pm - 7:00pm CST
Hermitage Ballroom
  General
 
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2025 Therap National Conference
From $125.00
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